Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Nexum Group Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer ReviewsforNexum Group Inc

    Collections Agencies
    View Business profile
    View Business profileBBB accredited business

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    11 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Nicole L

      1 star

      05/09/2024

      Nexum Group called a few months ago I didnt have an issue with making payment arrangements if I really have an outstanding bill. I requested documentation or debt validation letter I spoke with ****; he claims it was mailed we get are mail everyday never received any letters. Please email the requested documents to me. I was friendly all the time speaking with ****, he threatened a lawsuit, garnishment all because I requested documents to be emailed to me which is my legal right to review before making any type of arrangements.
    • Review from Carlos E

      1 star

      11/08/2023

      This guy Luis from Nexum Group Inc, he pretend to be nice and caring at the beginning, then he will stab you in the back. I was harassed, pushed to the limit, lied and he made false accusations towards me to gain control and financial gains. I have to request from them to provide the license and owners names to make a formal complaint with the appropriate regulating agencies, have not have an answer yet. He also expressed that he got personal protected information from the Social Security without my consent. I believe this company is a scam and I will do my best to report illegal actions and harassment towards a disabled veteran.
    • Review from Zuzana H

      1 star

      10/22/2023

      Nexum Group Inc. (Twila McDaniel) has been harassing me via e-mails and continuous phone calls and trying to intimidate me with unprofessional prerecorded voicemails. I sent them a certified letter of dispute as it is my right under the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809. I requested documentation for the scammer they represent and requested not to communicate with me via e-mail and refrain from disturbing and harassing me via telephone/cell. Every professional and licenced company would use correspondence via mail. One month after they received the certified letter of dispute, their harassment via e-mail, phone calls, and voice messages started again. This company will violate your rights and federal law, such as Violation of the Fair Credit Report Act, Violation of the Dept Collection Practice Act, and Defamation of Character. Be aware and report them and the scammers they represent! The scammer, who has committed many illegal actions against other clients and employees, is running her money mill as an ABA service provider. She is an unprofessional, disrespectful crook who is using the most vulnerable population to line her pockets. My attorney advised me to report both of them to the Fair Trade Commission and Florida State Attorney General!
    • Review from BILAL E

      5 stars

      05/19/2023

      Jake at Nexum Group. Great team, great experience best communication when you have questions. Quick response and they were able effectively resolve our collection issue within days. Thank you Jake, it was a pleasure working with you.

      Nexum Group Inc Response

      05/23/2023

      Nobody ever takes the time to go to the BBB and send a good review. For that, I appreciate you! Jake is a great asset here and I will let him know about the review!
    • Review from Greg R

      1 star

      03/10/2023

      I owed a debt. I authorize a one time payment of $100.00. It was for partial payment. Two weeks later without my permission another $100.00, and then two weeks later $55.00. This is theft. Using my bank account without my permission. I have filed a police report as well as filed a complaint with Florida AG. This is an aggressive, dishonest busy. Stealing money, accessing a bank account without person permission should be jail time.
    • Review from Haris P

      1 star

      02/24/2023

      Absolutely no way to get in contact to remove a charge, at this point I'm ready to just pay it to get this over with.
    • Review from Jane C

      1 star

      06/15/2022

      Very rude collection managers. They called me 'stupid' over the phone! Who does that?
    • Review from Laura O

      1 star

      05/06/2022

      Without any prior warning or notice they put a collection on my credit that is not mine. I do not own a house. Therefore I cannot own a fence which means I am not responsible for paying for a fence. Mary owns the house and fence. I want this collection removed immediately.
    • Review from Taylor W

      1 star

      04/28/2022

      Without my consent, this company contacted my place of work in an attempt to collect a debt. Entirely unprofessional and unacceptable. Very humiliating and disappointing.

      Nexum Group Inc Response

      05/09/2022

      We contact all numbers on a file to reach a person. You can request that we not contact you at work and we can remove the number. Feel free to email *************************** to insure this number is taken off our call list.

      Best,
    • Review from Christina B

      1 star

      04/06/2022

      ******************************** I too have a disputed medical bill. Lateesha during her initial contact with me was aggressive and unprofessional. She was condescending and spoke to me in a manner that suggests she was attempting to threaten/intimidate me. When I attempted to explain she spoke over top of me stating "You're just mad because you don't like the truth". I have previously worked in collections and this is not how the process should work. She hung up on me as well.

      Nexum Group Inc Response

      04/08/2022

      I can speak to Lateesha on this case to see what happened to get both sides. We strive to maintain professionalism on each call and address any disputes accordingly. You can send in a dispute through ********** and we will receive it and respond with the documents upon receipt. Send dispute to [email protected] and you can also get a response that way.

      Customer Response

      04/08/2022

      As we all know, LAteesha will not admit any wrong doing. Please check to see if the call was recorded so you can have unbiased facts. Thank you.

      Nexum Group Inc Response

      04/11/2022

      I am trying to help you get to your end goal, if you would like to send in a dispute to [email protected] we can address that.

      Customer Response

      04/12/2022

      I will follow up on that. However this review is about professionalism and business practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.