ComplaintsforCamrose group llc
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Complaint Details
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Initial Complaint
04/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The company was contracted through my builder Ruben G****. My garage was not finish everything was sloppy concrete and big branches was left on side of backyard was promised it will be taken away still haven’t hot water heater kept tripping out since I moved in August 12th I called and texted builder several times it would not cut back on at breaker it sparked and trip back out was told that someone would be here twice no one showed up no hot water for almost two weeks plumber finally comes and says have electrician to check box and if it’s on his end he will come back out so electrician came said elements badin hot water heater because he told them not to turn on until it was full but company didn’t listen so plumber will have to come out to replace elements Ruben told me this Thursday 10/06 in the morning plumber will be out still no show reached back out to Ruben still no answer so I have my hot water heater exposed open waiting I have pictures of everything I have been having to deal with in a brand new construction home for $239000 this company and also builder is not professional at al. 3/03/23 reached back out to Ruben and told him that plumbing still need to be looked at knocking in wall is still happening when you turn in sinks or showers in the house and kitchen sink water flow is extra low he texted back he would come few days later ask when shall I be expecting him never responded never showed and today is 05/01/23. I have pictures and videos of home and record of communication with him and Oscar the real estate agent that told me to keep records and keep contacting them about fixing and doing what they need to do on my home. I had to redo shower they had walls off they didn’t put in a shower door so I had to find some one else to do it underneath tile they had dry wall attached directly to the tile in the shower Drywall in my shower now I’m prettier sure it was suppose to be applied on Cement Water Resistant Backer Board not drywall. Not sure how that inspection was passed I paid for the inspection but it was through their company. I must say the work they did well didn’t do made me very interested in finding out more and letting people know this is a company that is not worth your money and definitely not worth your time because they do not care how they treat their customers and do not care how they throw a house up
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.