ComplaintsforiMerchant Direct
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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
my name is ********************* . i am customer of i merchant. ********************** is credit card process company . i been using there credit card machine more then six month. last three month . there credit card mechine didnt work. i did call there customer service to fix credit card machine. they fail to fix there credit card machine . but , they ware charging me money every month. so november /2023 i cancel there service and december 2023 . i did send there equipment back. they still charging me money. i need help to solve this issue .Business response
01/05/2024
Merchant account was closed and there have been no additional billing. The account was closed per merchant request on the only call into our customer service center on November ********. Billing is done on merchant accounts at the end of the month and debited at the beginning of the following month. For example: an account closed in November would be debited Novembers fees on or around December 2nd. Annual fees are also debited at the end of the year, which was done on December 15th and are fees due for the 2023 year. The account is closed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.