Business ProfileforDestinations Travel Group

Customer ID #: *** *******. Per my receipt, $601 was paid to Destinations Travel Group on 3/1/23. Destinations Travel Group committed to provide a travel package. However, after the purchase, all communications I've had has been with Luxury Tour Escapes. Luxury Tour Escapes has a totally different website address and SOT license number than what I was provided during the phone call with Destinations Travel Group. Once the package was purchased, I rec'd an email and text message stating that my signature was required for my package to be fully active. I NEVER OPENED THE LINK TO THE DOCUMENT AND I NEVER SIGNED THE DOCUMENT. I followed the directions on the websites for both companies to cancel, since I didn't know which company I was really dealing with, and emailed the cancel request to both companies on 3/28/23. I called ************ on 4/17/23 re: the status of my request. I was told it had been rec'd & someone would call me back. I didn't hear back, so I called again on 5/16/23 & was told to submit the cancel request via text to ************, although both websites state to send it via email, which I previously did. I rec'd a text stating "You are past your 30-day money back guarantee". I responded explaining that my cancel request was emailed and rec'd by them on 3/28/23 and provided a screen print of the email to, from, date and time information. On 5/17/23 I received a text stating "Refund Authorization from Luxury TE for your vacation promotion for the amount of $601. Reply "YES" to authorize the refund process, the refund will be finalized in 7-10 business days". I then replied "YES". After 10 business days, I hadn't rec'd my refund, so I texted the company again. Although I never signed the documents sent to me, which my signature is required to activate the package, according to an email rec'd from them, I rec'd a response stating "Unfortunately they have denied the refund promotion is no longer going to be refundable Vacation promotion is fully active".