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Find a Location

Fairwinds Credit Union has 37 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Fairwinds Credit Union

      135 W. Central Blvd. Suite 1220 Orlando, FL 32801

    • Fairwinds Credit Union

      12800 Tanja King Blvd Orlando, FL 32828-7701

    • Fairwinds Credit Union

      1475 Tuskawilla Rd Winter Springs, FL 32708-5209

    • Fairwinds Credit Union

      1380 S Grand Hwy Clermont, FL 34711-3207

    • Fairwinds Credit Union

      1801 Prospect Ave Orlando, FL 32803-8100

    Business ProfileforFairwinds Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    2.13/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    36 complaints closed in last 3 years

    16 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Fairwinds Credit Union has 37 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Fairwinds Credit Union

        135 W. Central Blvd. Suite 1220 Orlando, FL 32801

      • Fairwinds Credit Union

        12800 Tanja King Blvd Orlando, FL 32828-7701

      • Fairwinds Credit Union

        1475 Tuskawilla Rd Winter Springs, FL 32708-5209

      • Fairwinds Credit Union

        1380 S Grand Hwy Clermont, FL 34711-3207

      • Fairwinds Credit Union

        1801 Prospect Ave Orlando, FL 32803-8100

      Location of This Business
      135 W. Central Blvd. Suite 1220, Orlando, FL 32801
      BBB File Opened:
      7/1/2002
      Years in Business:
      75
      Business Started:
      1/1/1949
      Alternate Business Name
      • Fairwinds Financial Services, LLC
      • Fairwinds Insurance Services, LLC
      • Fairwinds Charitable Foundation, Inc.
      Business Management
      • Deanna Newell, Executive Assistant
      Contact Information

      Principal

      • Deanna Newell, Executive Assistant

      Customer Contact

      • Deanna Newell, Executive Assistant
      • Kelly White, Customer Relations Specialist
      Additional Contact Information

      Fax Numbers

      • (407) 658-6149
        Primary Fax
      • (352) 536-6217
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      36 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/17/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I am writing urgently to address inaccuracies on my credit report caused by the disclosure of my personal information to credit bureaus, resulting in significant financial and emotional distress.As stated in 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be treated confidentially.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not provided.The discrepancies associated with FAIRWINDS CU Compliance with 15 USC 1666(b) is also essential, as it prohibits creditors from treating credit card payments as late under certain conditions.For your reference, my account details are:Account Number: *****************I request a thorough review of my account, prompt correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*************************
      Read More

      Customer Reviews

      15 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Adrian T

      1 star

      05/29/2024

      Opened a business account 4 years ago which at the time they handled services in a timely manner and without issues. The past few months it has been issues where they stopped every transaction which they labeled as fraud which would require me to call in a few times a month to let them know that it's not fraud. I literally have the same transactions everyday. After waiting a minimum of 15 min every time I call to speak with someone all they do is transfer you to different departments to "correct" the issue and all they did was blame other departments and their vendors ******* These banks make millions off of each of there members while claiming that there here to serve the community, but continuously fail to take responsibility and I honestly see why people always say "people don't want to work anymore".Customer service is definitely horrible and there software and process is trash.

      Fairwinds Credit Union Response

      06/28/2024

      ********************, Our crew have communicated with you to explain the restrictions on your account(s) and have provided you with next steps to take in order to rectify the situation. We have been able to assist you in person and over the phone. We assure you that we are always here to help and if you have any further concerns, please contact us directly at the information provided in our most recent letter sent to you in June 2024 or at our main phone number of ************.

      Local BBB

      BBB Serving Central Florida

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