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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a Victim of Identity Theft and in August 2021, I became aware of multiple accounts opened in my name without my knowledge and/or authorization, after multiple disputes with the ****************** in April, 2022, I went to file an ********************* Report and after several disputes, I was able to remove most of them, unfortunately, Equifax still remains the following account ********************** on my Consumer Report and this is a formal notification that Equifax is in violation of multiple provisions under the ***** including but not limited to:(1)Violation of Permissible Purpose (15 USC 1681b(2))(2)Violation of Block of Information Resulting from Identity Theft (15 USC 1681c-2) (3)Violation of Civil Liability for Willful Noncompliance (15 USC 1681n)(4)Violation of Civil Liability for Negligent Noncompliance (15 USC 1681o) (5)Violation of Other Relevant Provisions, Including Maximum Possible Accuracy (15 USC 1681e(b)) (6)Failure to Conduct a Reasonable Reinvestigation (15 U.S.C. 1681i(a)) (7)Failure to Correct or Delete Inaccurate, Incomplete, or Unverifiable Information (15 U.S.C. 1681i(a)(5)) Suppose you do not initiate an investigation regarding my dispute AND DELETE this information within 4 business days of receipt of this notice per 15 USC 1681c-2, as is my right under the Fair Credit Reporting Act. In that case, I will have to take legal action to protect my credit rating and myself. Each violation of the **** allows damages of $1,000.00 should this matter be up in court. I have experienced significant emotional distress due to this matter, and it has severely impacted my mental well-being. Therefore, I feel compelled to escalate this issue and request a fair and equitable resolution.Business response
08/01/2024
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at ************.Initial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing urgently to address inaccuracies on my credit report due to the disclosure of my personal information to credit bureaus, which has caused significant financial and emotional distress.According to 15 USC 1681 Section 602, I am entitled to financial privacy and expect my information to be treated confidentially.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot disclose account details without my explicit consent, which I have not provided.The discrepancies associated with PARTNERS FED CR UN have negatively impacted my financial standing and need immediate correction.Moreover, compliance with 15 USC 1666(b) is crucial, as it prohibits creditors from treating credit card payments as late under specific conditions.For your reference, my account details are:Account Number: ****************I request a thorough review of my account, immediate correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. Your immediate attention to this matter is appreciated.Sincerely,***********************Business response
07/23/2024
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at ************.Initial Complaint
07/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Company:Partners Credit Union I am writing to file a complaint regarding a fraudulent account that has appeared on my credit report. This account was opened without my knowledge or consent, and I believe it is a result of identity theft. The details of the fraudulent account are as follows:Account Name: ******************************************************************** Date Opened: 02/17/2016 Account Number: ************ I have never opened or authorized this account. I am a victim of identity theft, and this account is affecting my credit score and financial standing.Business response
07/05/2024
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at ************.Initial Complaint
06/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They took my money for my mortgage three times one the same day and then sent me a email saying there was a problem with my transfer and then I got a email saying that the transfer failed logged into my account and seen that it was taken out three times leaving me ***** the failure transfer was because there was not enough money to pay it again. They left me with *****. Saying it was a mobile error but the funny part was they took my cc payment once and I made it through mobile banking. Of course I was for less money. Called them they said they would look into and have it investigated and fixed by the end of business today June 15 its now 8:00pm and its still not resolved and they are closed until Monday 9:00am and I have other bills that will be coming through. My mortgage payment is ****** they took it out three times. The stole ********. I live paycheck to paycheck I dont get paid until June 30 another 2week. Please helpBusiness response
06/25/2024
Thank you for submitting your concern. We have since reached out to our Member directly to resolve the issue. We encourage the Member to contact a Partners representative with any additional questions or concerns at ************.Initial Complaint
01/15/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I paid collections in July of 2022 while in *************. I see the balance is still showing.Collections has not reached back out to me.Please help me resolve this.I am honest and I know I paid the balance due as soon as I had a moment of clarity from abuse and torture while being covered and trafficked.Thank you *************************Business response
01/16/2024
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at ************.Initial Complaint
12/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm deeply troubled by the sharing of my nonpublic information with credit bureaus, leading to inaccuracies in my report. This has caused immense financial and emotional distress. Under 15 USC **** Section 602, I have the right to privacy. Additionally, 15 USC **** Section 604 A Section 2 prohibits furnishing accounts without my written instructions. Moreover, under 15 USC **** B, late treatment of payments on my account is prohibited.Please rectify these inaccuracies promptly to alleviate the distress caused. My account number is ************. I trust you'll address this matter in accordance with the law and ensure accurate reporting going forward.Business response
01/31/2024
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at ************.Initial Complaint
12/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Partners Federal Credit Union bank automatically deducted a payment from my bank account without my permission. Their reasoning was that it brought my account back from delinquency. That was the reasoning however they deducted all of my money which was going to go towards rent and they also gave me an overdraft fee. I understand their position but they are not authorized to do this! I contacted their branch manager and they worked with their department to resolve the matter. They told me they could do nothing about it because it brings the account back up from delinquency. Furthermore, they told me that they looked at the latest phone call they had on file which was November 22 and they said that that phone call did not address the issue. I have no idea what phone called I referring to but the phone call I had with an agent happened on November 28 and I told her I was going to make a $50 payment and she instead charged me $142 in addition to the $192. The $142 was unauthorized. Id like to see this matter resolved because under no circumstances are they supposed to be reasoning they can take money out of my account without my permission without authorization and without confirmation no one confirmed the amount to me not told me they would be taking any amount out.Business response
12/12/2023
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at ************.Business response
12/13/2023
A Partners ************** Representative spoke with *** to discuss her concerns and were able to agree on a plan going forward. If there are any additional questions, please contact us directly at ************. Thank you for your Membership.Initial Complaint
11/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress. Under 15 USC 1681 Section 602, I have the right to financial privacy, and I expect my information to remain confidential. Furthermore, 15 USC 1681 Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided. I have identified inaccuracies on my credit report from PARTNERS FCU, impacting my financial well-being. I request these inaccuracies be corrected promptly. Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances. For reference, my account details are as follows: Account Number: ************ I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information. Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns. Thank you for your immediate attention to this matter. Sincerely, ******* ******Business response
11/28/2023
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at *************Initial Complaint
09/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Partners was given a paper title for a loan and they have since lost it. Their solution is to have me pay for a replacement when they lost it. I am seeking the replacement of my documents.Business response
11/06/2023
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at ************.Customer response
11/18/2023
The buisness did not respond to resolve thisCustomer response
11/18/2023
Dear BBB. Partners made no effort to correct this and iys looking like you have sold your honor to themCustomer response
11/20/2023
The business has not contacted me as a result of the Better Business bureaus attempt to resolve in my earlier attempts to resolve personally before contacting the Better Business Bureau a less than professional customer service representative basically told me to go f myselfCustomer response
11/20/2023
The business has not contacted me as a result of the Better Business bureaus attempt to resolve in my earlier attempts to resolve personally before contacting the Better Business Bureau a less than professional customer service representative basically told me to go f myselfBusiness response
11/27/2023
The Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. After receiving the Member's recent response, we have since left a message to encourage the Member to contact a Partners representative at ************.Customer response
11/30/2023
Complaint: 20661285
I am rejecting this response because:canned response is inconsistent with buisnesses reply
Sincerely,
*****************Business response
12/05/2023
Partners reached out to **** to resolve his conflict that resulted in this BBB complaint. Partners is unable to comment on individual and specific account information due to online privacy guidelines.Please contact us at ************ for more information. Thank you.Customer response
12/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, despite partners having drug this out far longer than it should have taken and the lack of a sincere apology.
Sincerely,
*****************Initial Complaint
09/19/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been a member with PFCU for like the last 18-20 years and recently tried to get a personal loan for home repairs. I was approved online with all the terms and was notified that I would get the papers to sign within the next couple of business days. Nothing was emailed or verified so I called the next week to see when papers were coming and I was informed that the underwriter "threw out my loan" because I am a "financial risk." The CS rep was 1. confused why I wasn't notified and 2. said something about a collections I owed. I had a credit card opened when I filed for bankruptcy and didn't know that you couldn't pick and choose debts so it was filed in the suit. My bankruptcy when through and my debt to Partners was charged off 6 years ago. And that was the reason my loan was denied even though the letter they sent me a week later told me differently. So for six year, PFCU has been letting me back as normal never once informing me that I had this "bad mark" on my record that would make me basically unable to ever do anything business wise with them other than checking/savings. So I decided to switch banks. I got the new account and tried to close this account and I can close my checking but I "Not allowed to close my savings EVER" They didn't offer some way to rectify it since they cannot collect on the debt charged off but I can just ignore my savings forever. That was the literal answer I got. Just ignore your savings account and that's it; you are never allowed to close your account. Its the most ridiculous thing I've ever heard of! I want my Savings Closed properly and My $5 savings deposit.Business response
11/06/2023
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at *************Business response
12/12/2023
A representative from Partners has since been in contact with the Member to assist in closing her account. We appreciate your long-time membership and your patience in this matter.Customer response
12/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
***** ****** *****
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Customer Complaints Summary
20 total complaints in the last 3 years.
11 complaints closed in the last 12 months.