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ComplaintsforAir Traffic Services Inc
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Complaint Details
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Initial Complaint
12/28/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a smoker from****** on 12/1. I got a tracking number on 12/2 for a estimated delivery date of 12/10. On 12/13 I reached out to the delivery company via their SEND EMAIL link on the tracking. I sent additional emails on the 14, 15, 16 and got a text response on the 16th that my order would be delivered on 12/20 and that they would contact me on the 19th to schedule a time to deliver. they did not call or deliver the item. On the 20th I text them 4 times, no response. on the 21st they text me that they informed the local delivery person to contact me. No contact. I continued to try to contact them with no response. on the 24th they wrote me that they are experiencing delays and do not know when it will be delivered.****** is no help either. They will not process a cancellation until the item is returned.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.