ComplaintsforNew Season Treatment Center 10

• Initial Complaint

  03/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  12-1-23 I started insurance and I prepaid for single methadone doses on an app. It's been several weeks and I need my 180$ refunded. That took my money instantly. They're rude at the customer service department and make things up saying there's no supervisor. It's a recurring thing I keep seeing over and over. my local clinic in St Charles MO requested the ******** is my client is. refund

  Business response

  04/04/2023

  To Whom it May Concern,

  We received the request for a refund on 2/1/2023 from the Center.  The account was audited and we sent the refund to Accounting on 3/10/2022. Accounting approved the refund on 3/12/2023 and a check # ****** was issued for $180.00 and sent on 3/16/2023.  The check cleared our bank on 3/22/2023, meaning the patient cashed the check.  

   

  Thank you,

   

• Initial Complaint

  01/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been a patient at the methadone clinic for about 1 and a half years. I have Medicaid insurance and my weekly copay is 16.86 and I am currently unemployed. The clinic has owed me a refund now for at least 5 months and I have yet to be paid by them. On Fridays I pay my weekly co-pay but today I didn't have the funds to do so. I spoke with the director, David C******** and requested to have an extra day to get the funds to pay my co- pay. My interaction was very upsetting, he treated me very poorly and treated me like I'm some junkie on the street. He said "If I didn't pay the co-pay today, I wouldn't be able to dose" which would cause me to go into withdrawal and forcing me to potentially have a relapse and use drugs. This interaction was all caused over not having a simple 17$, when I asked "why can't you take it off my balance that you have owed me for many months?" He said "there's nothing I can do" and walked away.. it's extremely upsetting to me that I can be owed numerous dollars for months at a time, but yet they can't give me an extra day to come up with the money for them. This isn't the first time I've seen this happen. It's recurring thing at this clinic. The clinic would rather watch someone relapse and possibly overdose then to give me the decency of an extra day to get the funds for my copay- which again is 17 dollars. I have been owed at least 60$ And the director David C******** has it in his power to help someone in need if he wanted to. Every patient should be treated with respect and dignity- getting off drugs is hard enough in itself we don't need people like that mistreating us when we're trying to get our lives in check. It's crazy to deny someone their livelihood and send them back in the street when there's any chance they could overdose.

  Business response

  05/10/2022

  Business Response /* (1000, 17, 2022/05/10) */ The patient has 3 outstanding claims that her insurance company has not paid for DOS 11/16/2021, 11/26/2021, and 12/14/2021. She has a patient responsibility with her plan. Until we can receive payment and know what her responsibility is on each of these dates of service we can't issue the refund.

• Initial Complaint

  11/12/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was a self pay patient at New Season in Orlando until my VEteran Affairs insurance was established. I have now been waiting five months for them to pay me $68.00 that has been owed to me since my insurance retroactively paid the clinic. I have spoke with multiple people on many different occasions, I spoke with Liz Rodriguez at the Orlando clinic, but to no avail has this situation been resolved. She continues to explain that my check has been sent but I have yet to see this money. Originally I was told three months, it has now been over five.I am a disabled veteran, I do not work, and although 68.00 may not seem like much, on my budget. every dollar counts. I don't feel it is acceptable to have to track down money that is owed to me, if the tables were turned and it were me that owed the clinic, I would be denied my dose.

  Business response

  01/17/2022

  Business Response /* (1000, 5, 2021/11/19) */ The insurance company held up the claims, and due to company policy, we cannot release the refund until the insurance claims are processed successfully. We recently received notification that the insurance company processed the claims; the refund request was prepared and sent to our Accounting Department for processing. We received feedback that due to the upcoming holiday, the Accounting Team will process the check on or about 11/29/2021. We will secure a RUSH mailing on the refund checck. We will contact the patient and provide an update on the case. Thank you. Consumer Response /* (3000, 12, 2021/12/06) */ I still have not received a check and this is not reaolved Business Response /* (4000, 16, 2021/12/20) */ The refund was issued- $ 68.00 11/30/2021 CK #XXXXXX. We do apologize for any inconvenience the refund delay have caused. As an organization, we are experiencing difficulties with the VACCN health plan to reimburse our claims. While we are providing the services for VACCN patients, the plan is not reimbursing the claims for the services provided. We made an exception in in this case to release the refund since our company's policy is not release the refunds until the claims are processed. Thank you.

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