Business ProfileforAcme Cleaners

nitial contact: Called to ensure they could clean my wedding dress. Proceeded to drop it off on December 20th, 2021 Money paid: For the dress purchase: $1,400 + $600 of alterations What Acme committed to provide: A clean dress Nature of the dispute: Later I found that they used Hydrocarbon, the label of the dress, specifically says to NOT use any solvent that contains Hydrocarbon. The letter P means any solvent except Trichloroethylene, in a quick google search I found that Hydrocarbon CONTAINS Trichloroethylene. In January 2022, they call me and let me know 'some lace fell off' but that their seamstress would try to fix it. They they call me, that she can't fix it. I was traveling so asked for a photo. When they cleaned it, all the glue holding the lace dissolved, which means, the dress was destroyed. Did the business try to resolve this? Vaguely, they tried to have their seamstress fix it, when they realized it was ruined, they washed their hands, claimed they followed instructions and said there's nothing they can do. Of course there it: pay for the dress. I brought a dress to a family business to be cleaned AND preserved, what they did was RUIN my dress and not take any responsibility.