Business ProfileforScootaround Personal Transportation Solutions

I rented a wheelchair from scootaround for the 5/31/24 sailing of Symphony of the Seas and the wheelchair was not delivered to the cabin by 2:00pm as promised. I called scootaround at 2:15 to tell them. They were not helpful on the phone and in fact had a condescending attitude. They told me it was RC's (the cruiseline) responsibility to get the wheelchair to the cabin. As directed by scootaround, I checked with both guest services and the cabin ******* as to the whereabouts of the wheelchair, they told me it was scootarounds responsibility to get the wheelchair to the cabin. After many emails over the full course of the 7 day cruise, the scootaround wheelchair was never found! All scootaround did was tell me they were "investigating" the matter over the course of 4 days. By day 5 , they agreed to refund my money as they were unable to produce the needed wheelchair. Ultimately, it was RC who provided a wheelchair the first of which had a broken armrest with exposed sharp edges that put 4 pulls in my sweater and ruined the sleeve. RC then provided one of their massive wheelchairs that was difficult to fit through hallways and hard to maneuver elsewhere. Of note, I rented a light transportable chair to avoid such hardships which is the one scootaround failed to deliver. Not only did they fail to deliver, the first scootaround rep was rude, condescending and not helpful at all on the phone. The other reps wasted my time over days with their failed investigation. A manager was finally assigned by day 5 and she agreed to a refund. Rental # ******