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ComplaintsforAAA Equestrian Center
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Paid for 4 horseback riding lessons on March 11, 2024. Two weeks in a row the lessons were cancelled. Asked for a refund on March 24, 2024 after second week in a row. ***** stated she would "honor" the payment and would rebook the lessons. The times are no longer acceptable, and we want a refund for failure to provide the lessons in a timely fashion.***** stated she no longer had the money. She had paid an employee the money, and advised me to try to get the money from that person. She then hung up on me when I attempted to explain that's not how business works.I paid the owner and should be refunded by the owner.The payment is through Venmo, and Venmo was not able to provide a resolution.There are no contracts.We proceeded to have a text conversation, which I have attached.Business response
05/07/2024
We tried to resolve the matter with the complaintant she refused our offer we offered to give her her lessons does she pay for unfortunately her previous trainer had to be let go we offered her another trainer and she declined it we offer lessons we do not offer trainers we provide a service and that is it the offer is still open for this customer we will be more than happy to give her lessons as you can see on her text that we were more than willing to provide the services that she requested
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.