ComplaintsforPlaylist Live, Inc.
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Complaint Details
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Initial Complaint
07/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Playlist has absolutely no contact! If you have any issues with your order there is absolutely no way to resolve it. I placed an order for me and 2 of my friends for creator passes and I NEVER even received a confirmation email but the money WAS taken out of my bank account. Due to the cancellation of the event other people had been receiving some sort of email but I've gotten nothing. I have no interest in going to any playlist event again due to their lack of customer service. I will continue trying to get your attention until I am given a refund. Get in contact with me for my full refund.Initial Complaint
08/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have contacted playlist live over 5 times during the last few months and have only received 1 reply that did not correct my issue. I would like a refund for order *********** placed in December 2020 in accordance to their COVID 19 Refund Policy. I purchased 4 very expensive tickets for playlist live in December 2020 for Playlist live in Feb 2021. These tickets were purchased for my daughters Christmas & Birthday presents combined as well as with money she saved. This would have been her 4th playlist but her first VIP tickets. She saved everything she had to get VIP tickets and the event was canceled twice in 2021. This was very disappointing for everyone involved as you can imagine. The next Playlist live was then scheduled for September 2022. When we found out the dates that Playlist was rescheduled we knew we would not be able to attend due to my daughter having surgery at the end of August that will leave her recovering for 6 weeks. I am not interested in giving away, selling my tickets or going to playlist next year. My daughter deserves to have this money back so she can take a small trip prior to her surgery. She has waited a year and a half. I would like a refund ASAP for my tickets per your Covid-19 Refund Cancellation policy. I understand there is a 10% admin fee and that is fine. Per your policy I requested a refund through the portal with the email address that placed the order on July 11, 2022. They must issue my refund within 30 days of the request to my original payment method per the policy. Thank you, in advance, for help in handling this matter. We look forward to hopefully attending Playlist live again in the future. Thank you,****************************Initial Complaint
06/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 5/8/2022 I purchased 2 premium passes and 2 parent passes with a mothers day discount Then on 5/12/2022 I won a better discount on twitter from playlist. So I tried to upgrade to all premium passes, because I could actually afford it with the discount code and was excited to surprise my daughter and have some money to buy extra merchandise.! I was so excited! Two days later I realized I did not upgrade I actually purchased more passes. I never meant to do that as I do not have that kind of money. So I reached out and placed a help ticket on 5/17/22 to try and fix it but I never heard anything back. I messaged again on 5/26/22, still no response. I love playlist live and really enjoyed taking my daughter in 2020. I'm just so upset that I messed up and have not been able to fix it. Now I don't have the money for shirts or gas or anything else. Please help. I just want the first order canceled.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.