ComplaintsforThe UPS Store 7084
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I went into the *** Store to return a package to Amazon I had my barcode and everything needed for the return was told I have to pay $5 almost to email them the barcode number and put it on the package I am not understanding why should I have to pay to return a package with free returns it was in the original package and labeled already I even showed the my phone Barcode.Another customer who had the same packaging to Amazon i seen them scan her item and she wasnt ask to pay. Why was I asked to pay? I also came back several minutes later and was going to use my card to pay the money i shouldnt of had to pay one of the workers said my card didnt work and I didnt even enter my PIN number yet .they just want to help those who are Spanish speaking and I am not Amazon told me I didnt have to pay for this return so why is this store charging customers to print labels if they already have them? barcode have information I think they are trying to get.Someone should check this store and make sure they not trying to get information from returns why do I have to pay or have to email my return label to the stores email not understanding.Business response
01/16/2024
Hi
The customer had brought in an amazon return which required it to be packed by the customer. The customer came in with a package and the label which needs to be printed and attached to the box on her phone. We explained to the customer that they need to have this label printed and attached on the return per amazon return policy or we can provide that service for her for a cost of $4. The customer is upset because they assume every amazon return is the same where no box and label is needed which is not the case and says clearly on their return instructions which they dont bother reading. This is a standard policy to charge for this service at any *** store as we dont provide printing and packing for free. The other customer that ***************** is referring to did have a package which doesnt require box and label and is why they werent charged for it. If any further clarification is needed please let me know.
Thank You
Customer response
01/16/2024
Complaint: 21149009
I am rejecting this response because:
this is not correct and they know its not the truth.I had the original packaging and a label already on the package when I went to the store I showed her the label I was giving by Amazon on my phone cause she said I had to pay but it was to let her know it came from Amazon directly. It is no different way to return the package you print the label put its on the return and then she scan it to receive the item I returned plenty of times so wont accept this cause it not the truth.
Sincerely,
*********************************Customer response
01/31/2024
I have responded to this complaint in a timely manner no I was not happy with the message from the business nor how the case was handled by the Better Business Bureau. Cause nothing was resolved. I was treated unfairly by *** store I provided pictures of my original label I was given by Amazon which I already had a stated to the store and BBB so why was this store trying to charge me or tell me I have to pay to print a label that was already printed? Still no answer to that question. I would have took an apology of them simply saying the manager and staff obviously didnt understand or look at the package that was already labeled as a misunderstanding but the staff was wrong and very rude. As BBB case closed findings maybe read other reviews from this business I am not the only one who made this complaint. As customers we are *********** be treated fairly Cooperate needs to apologize for the actions of this store. I did nothing wrong. The response was not accurate and the store knows this so its a matter of who telling the truth which I am. As BBB its youre job to make sure we are Treated Fairly and I was not I know this location now only catered to those who are Hispanic if you are not just dont go in expecting great customer service.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.