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ComplaintsforPrestige Flooring & Tile Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My husband and I hired this company to lay new floors for our home in May 2022. The project has yet to be completed. We allowed the company several attempts to correct the botched work such as cracks/gauges in stair planks, poor quality quarter round and install of it, sloppy caulking of transition seams/toilets/tubs, etc. As of September ********************************************************************************************** full for the portion we had paid already and the remaining balance to be written off. We also requested a release of claims. We want to just cut ties and hire another company to fix the awful craftsmen ship we were left with. After we requested this, the company Manager ****** stepped in. He came to our home to inspect the work 9/15/22 and promised a plan to correct or write off balance due by 9/18/22. This was never received. I follwed up with him via text message on 10/5/22, 10/13/22, 10/24/22, 11/4/22. there was never a response to these messages. I also called on 10/25/22 in which he did in fact answer the phone. Per that conversation, he agreed to write off the remaining balance due, revise out invoice to paid in full , and give us a release of claims. This was promised to be sent to us by 10/28/22. As of today I have not received this information. I also attempted to contact the company via BBB messaging and have not received a response on this either. At this point I have enough in writing showing my attempts to work with the company and then when that didn't work, release any liabilities we may owe. Therefore I am considering our contract with them as null and void. I am confident this complaint will also support this. I just cant understand why a simple response to me is so hard, especially when they agreed to release our liability. People need closure. I hope this complaint will prevent any future potential clients from getting into business with this company. Nobody should have to deal with the hassle we had to go through.Business response
12/06/2022
We adjusted the invoice and sent a full and final release to the customer per their request.
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Contact Information
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
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TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.