Business ProfileforStone Spirit Inc.

We paid Stone spirit $13,578.00 for two quartzite slabs for use in kitchen, master bathroom, powder bath and a white quartz for my guest bath. They came to install everything (except the powder bath) on 12/22/21. Issues: 1. They installed the white quartz in guest bath with 3 backsplashes. Instead of center the back backsplash, he just pushed it to one side leaving a big gap in the other and he just filled it with caulk. He didn't clean the caulk afterwards and he damaged all the wallpaper. We tried to clean it with water and it's not coming out. 2. Countertop in master bath has very noticeable and sharp corner. They "fixed" it but it's still the same. We notified all this to Yuliya sending pictures and everything she told us when they install the powder bath, Adriel will take a look at it. They where supposed to come to install powder bath counter and drill holes there and kitchen 01/12/2022 from 2-5pm and they called at 2:30pm and cancel the appointment, just saying that Adriel was not available that day and they didn't want to send anyone else to do the job, because it is a very fragile material and they want to make sure the job was well done. They reschedule for the following day. My surprise was that Adriel didn't come, instead they sent David and Jeremy. They took a look to daughters powder bath and agreed that the job wasn't well done, the wallpaper should be redone or put a higher backsplash to hide it, but there are two outlets that need to be moved. The WORST part came when they start drilling the stone with the WRONG TOOL. Brand new walls splashed and new cabinet damaged with acetone. The STONE CRACKED in both counters, bath and kitchen. This material is very hard to cut but fragile you CANT use brute force. Even the workers where complaining about it, and recommended the same morning to their boss to cut the stone at the warehouse. My contractor KRI Inc is refusing to install faucet bc the stone is going to break apart. TBC