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Business ProfileforInfinity Signs & Graphix LLC
At-a-glance
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Business Details
- Location of This Business
- 1887 Central Florida Parkway, Orlando, FL 32837
- BBB File Opened:
- 10/11/2018
- Years in Business:
- 8
- Business Started:
- 4/27/2016
- Contact Information
Principal
- Salah Kalai
Customer Contact
- Salah Kalai
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
James E
11/12/2021
Infinity Signs & Graphix LLC Response
11/16/2021
Intially your first contact with our company was on August 06 2020 in the middle of the Pandamic and we did not go under contract untill September 25th of 2020. We processed your project and we submitted it for permitting. However most of the cities and counties have changed their process and were mostly working from home and delays were expected. your sign has been completed and installed by January 18 2021 and yes the owner of the company is the one who personally installed your sign given the imprtance of fulfilling our promises to our clients and because we did not have enough installers as a result of the Pandamic. Also at the time of the install the interior of your store was in the early stages of construction and you did not have any electriucal ran to the sign location neither. We made you aware of that at the time of install and we also tested the sign with a temporary extension cord for you to sign off on the project and the sign was in a working condition. You also agreed that once your electrical work is finished you will ask your contractor to connect to the primary electrical we left connected to the sign.
As far as permitting goes, we were not aware of any issue whatsoever and we closed the permit successfully.
As far as the repair goes and because we are booked for 8 weeks we were not able to get to you as quick as expected and the reason the other company could not repair your sign is not because they can not acces it but because they are not familiar with the raceway system we use with our signs which is actually called an easy mount raceway one of the best systems in the market because of the ease of installation and access to reapair if needed. In addition, in our industrie we deal with weather conditions and rain all the time so it is very common to run into delays. Finally our crew was able to resolve your problem and repair the issue and the reason we sent them out was not because of your threatening to take a legal action because we were not in fault if we are booked and we can not make it to you as quick as you expected. The only reason our Crew came and fixed the issue was because we stand behind our products and services.
Im glad we were able to help and resolve your problem!!
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