ComplaintsforShooters World

• Initial Complaint

  08/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 11, 2023, I purchased a firearm from Shooter’s World online. The expected turnaround time was 3-5 days for the item to arrive and the waiting period. Corporate emailed that the item was available for pickup on July 24. The item was shipped to a location that was an hour away so a store representative promised to have the item sent to the store near me. Days later, when I followed up, they stated the representative dropped the ball but advised to dispute with my bank to obtain a refund. I disputed the item with my bank. For weeks, the bank claims to be investigating the dispute and awaiting a response from the merchant. But according to the merchant they responded to the bank indicating that the funds were not released. Over 30 days have elapsed since I made the purchase and requested a refund from either the merchant or bank but neither have the funds have yet to be returned.

  Business response

  08/23/2023

  To whom it may concern,
  
  ****** ****** placed two separate orders with our online shop. We advised the customer, her payment for the second order was flagged as fraud by our third-party payment system.  We refunded her for this purchase and advised her that she was welcome to try purchasing the item with a different payment method.  For her one order that was successfully placed with our online shop, she chose to have shipped to our Villages location and not our Tampa location.  We give all of our customers the option to choose any of our locations for pick up and she chose the location that was an hour away.  We were in constant communication with the customer via email and prior to mentioning some conversation that she had at one of our stores, which we have no record of, the customer never advised us of her wish to change her delivery location.  Ms. ****** then filed a dispute with her financial institution for both the order that had successfully been placed and the fraudulently placed order, even though that order had already been refunded.  Once we receive notice that a charge is disputed, we cancel the order and the customer was informed of this via email.  She then arrived at our store, demanding the firearm be given to her, which we could not do.  This would in essence, be a firearm given to the customer free of charge as she had already submitted a chargeback for the purchase with the dispute.  Law enforcement was called to the scene and the customer was advised by police that she would need to leave and not return nor contact us as this matter was now being handled by her financial institution and there was nothing else we could do for her. If the customer had reached out to us directly instead of disputing the charge, we could have canceled their order and refunded them the same day. But once a chargeback is initiated, we are not able to refund the customer. That is not our policy, but one we are held to by our credit merchant. Ms. ****** would need to contact her financial institution as to when the funds would be returned to her account.  On our end, the order has been canceled and the funds returned for the fraudulent order.  For the second order, we cannot control when this dispute will be finalized by her financial institution. 
  
  Thank you for your time.
  
  Best,
  
  Shooters World

• Initial Complaint

  03/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for a membership at shooters World in the villages Florida in early March. Two days later I get an email about the sale they're having. So I went into the store today to ask them about it and they were very rude about it and just told me that there is no refund for membership And when I asked for a corporate number they said there is no corporate number which is not true. When I press the issue the manager walked away and then came back and threw me out of the store. Then they called the police and have me no trespass. This means that I'm unable to use my membership and they won't refund my money. This is theft. They can charge me for the time that I used and refund me the rest. If they just would've talk to me and dealt with me like a human being I could've resolved it and just kept the membership and just not sign up next year. But I did not have that option I had to call the police to get my items out of the lockers which I had there . This is very embarrassing for me because I am a physician and I treat people with respect. I was treated with total disrespect was kicked out of there I can't even use my membership and they're trying to keep my money again this is not right and I would like a refund. Thank you for your consideration

  Business response

  06/09/2022

  Business Response /* (1000, 21, 2022/05/11) */ ***Document Attached*** Hello, Mr.****** purchased a membership on 02/02/2022. In the month of March, our memberships were on sale. He came into the store 5-weeks after he purchased the membership (03/10/22), and asked to receive the sale price. Our management team explained they were unable to match the discount since we have a 7-day price match policy in place. Mr. ****** became physically violent and law enforcement was called to remove him from the store. That same day, our accounting team reimbursed him for the purchase of his membership. The customer has been reimbursed, so there is nothing to resolve. Attached is a screenshot of the original charge and return.

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