ComplaintsforHotelBeds USA, Inc.
Hotel Reservation
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Complaint Details
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Initial Complaint
08/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
There is a charge on my MasterCard account for $2,046.49 dated July 03, 2024. I did not make a reservation with *************** nor did I stay in any hotel on July 03, 2024. This is a billing error on their part.Customer response
09/01/2024
Please close the reported complaint. The billing issue ha been resolved in a positive manner.
Thank for your response to this question.
*************************
Initial Complaint
08/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I wished to book a pet friendly room at the ************ in ********** ***************) for the nights of December 26, 27 and 28 leaving the morning of December 29. I attempted to do so on what I understood to be the Colonys own website and was unable to confirm the reservation or the pet occupancy so I phoned the hotel and made and received confirmation of my reservation.The following day the Colony wrote me and said they had received a duplicate reservation from a third party, HotelBeds.com which was made through Priceline.com. They asked which reservation I wished to keep. I told them I had never made or received a confirmation number from either HotelBeds.com $5,572.76 was charged to my MasterCard without providing me a confirmation number and most important, without my authorization.They sent a email without any details or confirmation number of the reservation.The Colony pursued this on my behalf and was told by Priceline the reservation had to be cancelled by me. However it is impossible for me to cancel with PriceLine as I did not make the reservation and had no confirmation number. They had no record of my phone number. It is impossible to communicate with anyone at HotelBeds.com to cancel this reservation.I also reported the transaction as fraudulent and requested Citibank MasterCard to credit the $5,572.76 to my account, which they have done, conditionally. It takes 45 days for Citibank to complete their investigation. Priceline told the Colony I could cancel until September.I dont want any problems. I did not receive a confirmation of a pet friendly room or a confirmation number from Hotelbeds.com Hotelbed.com disconnects you when you ask to speak to someone about an existing reservation. Ive tried many phone numbers and it seems their phones ring in ******Help! What should I to confirm cancellation of this fraudulent reservation? Thank you!Initial Complaint
07/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
June 30 ******************************************************* Dells website for 2 nights at $130 a night. Was informed reservation was made through hotelbeds.com They charged my card ****** and a ***** protection place. They added a night to the reservation also. I cancelled the protection plan but they will not fix back to 2 night stay at 130. Should be 7/19 and 7/20 at 130 a night plus taxes. They will not answer their phone and through email state it is a non refundable and the hotel won't let them make any changes.Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 4/2/2024 I booked a reservation with Hotelbeds.com. the reservation number is **********. Tracking number R4842596943. The Reservation was for 26 through 28 June 2024 at the ******** ****** ******** on ***********************. I contacted the hotel directly and was told to contact Hotelbeds directly. In attempting to do that I could not find a working number for that. I have fallen and broke my neck and unable to travel. I simply wished to cancel the reservation and have my $249.00 refunded to me.Initial Complaint
06/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On April 11, 2024. I called ************** in *******, AL to make a reservation. I thought I was making the reservation through Days Inn Reservations but it turned out to be through this company. On the 13th, I called to cancel the reservation due to a family situation. That is when I found out I had made it through this company. They charged my credit card with the reservation on the 12th. I have made several attempts to contact them to request a refund of the charges ($230.77). Phone calls to their listed number ***************) will not go through and I tried emailing them without success. I sent a letter to them on April 19. 2024 requesting action but never heard from them. I sent a second certified letter on May 3, 2024 with signature request so I would know whether they received it. The letter was rejected and returned to me. Unfortunately, it is lost in the post office system according to their tracking system. I simply want a refund of the charges.Initial Complaint
06/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I did not book a hostel stay from Wednesday, June 5 to Thursday, June 6Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Date of transaction was 4/30/24. I made a reservation for a stay at *******************************************, ** from 7/28-8/4 The rate was quite good. The direction was to give them my cc#, which I did in good faith. If I cancelled by 7/24, there would be no charge to my account. Perusing the internet, I have deduced that Hotelbeds is a scam. I have emailed them and attempted to phone them. I was on hold for 30 minutes with no answer. I just want this reservation cancelled, and no money taken from me. If necessary, I will contact law enforcement and /or *** (as my wife works for a large law firm who would do this pro ****.Customer response
06/03/2024
I authorized ***** Fargo to deny a $521 debit card deduction from my account. This is the supposed total I would owe for the Travelodge hotel. Please keep me informedCustomer response
06/18/2024
On Tue, Jun 18, 2024 at 8:39 AM *********************** <**********************> wrote:
I did receive an email from Hotelbeds supposedly resolving the issue. If something goes awry, I will report it to you. Thanks!
***************************Initial Complaint
05/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We accidentally entered the wrong date to stay. Called hotelbeds within 10 minutes of the mistake. Spoke to a representative (*****). She sent email after she told us that room had been cancelled. We received our credit card bill and were charged. Called customer service. Waited 35 minutes to get a response of, our partner company will contact you in ***** hrs via email. Manager would not speak with us. We were lied too and charged for a room that we didnt stay in, or give permission for our credit card to be charged.Initial Complaint
05/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to book a room at the *********** port of *************. I googled their phone number and some how they put their phone number as the direct number to the holiday inn in *************. I paid an extra $150 a night and the caller promised me a top level view of the port. We arrived and were told we had a room on the 3rd floor facing another building. The receptionist said we booked through a 3rd party (hotelbeds) and there was nothing she could do. I said I specifically requested a port view that's why I paid an extra $150 per night. She said I would have to contact hotelbeds and i can't even find a phone number for them. I paid $893 for 2 nights for a room that's listed online for $112 a night..Initial Complaint
05/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked the hotel and purchased the insurance. The website said the hotel was ***** miles from my event. I have a screenshot of proof. When we researched it further it showed it was 36miles and 49 min away. I called the company to request that we be located to the same hotel that was closer to my event because of there error. I was told they couldnt do that and i could cancel but loose my money. Finally spoke to someone that said they would send me an email to discuss the situation. I have never received and email. My complaint is the false advertising should be reason enough to receive a refund. I was willing to rebook with the company so they wouldnt be out money. I contacted the hotel and they agreed to cancel the reservation no questions if the booking company would call them. The boooki g company still refused.
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Customer Complaints Summary
64 total complaints in the last 3 years.
25 complaints closed in the last 12 months.