Business ProfileforAloft Orlando Lake Buena Vista

Very concerned absolute the state of supplies and service at aloft lake Buena Vista *******. To start off at checkin I was informed my room was given away and they are sold out they only had 1 type of room available. Sad because I paid more for a different room I can let that go. Its a beautiful hotel property with lots of potential but the staff is destroying this place I have tried four times to reach front desk over two days where no one is answering the front desk phone. finally today I called on my cell phone and still could not get any answer. I walk to front desk and in extreme broken English lady says she no answers phone and was doing paperwork . I was like wow cause they rationed wash cloths to 1 per day to not overload house keeping and if you want your room restocked you have to ask 24-48hrs in advance. This is unacceptable. The management company is rationing our coffee cups and room supplies to save money and when you ask for from the front desk, they give you a really hard time about how they cannot give you one and supplies are locked. I honestly feel ripped off and disappointed that this is even in the Aloft property of brands. I have stayed at the **********, ******** location, and ***********, ******* with excellent customer service and staff that knows what theyre doing. This location needs to retrain entire team or rehire. My trip confirmation number is ********* My Marriott Bon Voy number is *********