ComplaintsforQuality Suites Universal South
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Complaint Details
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Initial Complaint
10/25/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was scheduled to check in to this hotel on 10/21/21. That morning my son woke up sick, so we were unable to travel. I attempted to cancel the reservation and the Priceline representative failed to do it despite being on the phone for nearly an hour. I attempted to resolve it today and they refused to refund the first night and only refunded the other two per Quality SuitesBusiness response
11/30/2021
Business Response /* (1000, 5, 2021/11/03) */ Guest made a reservation through a third party company, as per our contract with Hotelbeds in order to cancel a reservation the hotel needs to received a cancellation request 48 Hrs. prior to the arrival date to avoid charges. One night plus tax was charged on her reservation as per hotel policy. Sorry for the inconvenience this might cause. Consumer Response /* (3000, 7, 2021/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are in a pandemic and my child was sick. Prior notice was impossible, as we thought we'd be traveling until the day of. This is not acceptable business practices and is unethical.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.