Business ProfileforParamount Hospitality Management, LLC

I booked a family Orlando vacation with ********* Resort from July 28-Aug 2. And on July 30th my whole family went to the beach. We left the resort around 12:30 and returned at 10:30pm. At our return we found that many of our items went missing. These items were of no high value, but important for us. (4 pairs of used sneakers, 3 stuffed toys, 2 Nintendo 3Ds with chargers and 10 games, a gold Mickey Mouse ring, a souvenir glass cup from Universal Studios, iPhone charger) we had reservations the following day for ************* but no sneakers to wear. All we had were flip flops. We lost out on our reservations for half of our party of 9 for not having shoes. We filed a complaint with the resort and the police. They didn't apologize or make us feel safe. They did a lock interrogation until Monday which made us feel like we weren't a high priority as a guest. I asked for some kind of compensation for the stress it caused on my family. We felt violated and not safe. They refused and gave us the runaround. Not admitting any wrong doing with their employees. They were the only ones that had access to our room. I spoke to Michael D******* (Director of Guest Services) and he said he couldn't help me and I should do what I had to. He refused to give me a copy of the incident report and said to ask for a copy of the police report. I felt like we weren't taken seriously. He asked for an estimate on our loss and off the top of my head I would say around $1,500. He thought it was TOO much. I am very saddened that our vacation was ruined with something like this. My kids were putting chairs on the door because they were afraid someone would come back. We ended up checking out early on Monday because we weren't happy. They didn't offer any type of refund also. The staff was not apologetic in any way shape or form. Our vacation was cut short because of this. It was too hard to find a last minute resort for a party of 9 last minute. ********* Resort, not a family friendly resort.