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ComplaintsforAmerican Residential Products, LLC
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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Worst business ever, my house was built by KB Homes, I was informed that American Residential Products had installed the shower enclosure, anyway the shower enclosure glass exploded, and I have been trying to get in contact with someone regarding this issue, only to be throw around between both *************** location. Then being told they would forward my issue to the supervisor. I'm still waiting on a phone call from this said supervisor. I've been trying to handle this issue since March 13thInitial Complaint
10/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On February 4th, 2014 American Residential Products used spray foam in our attic for insulation. We didn't notice any issues at the time so we thought the job was done correctly. No one came out to inspect the job later and I had to track down the invoice from ARP to pay them. They wrote the invoice backwards at the time charging less for the most expensive service and more for the lessor but I paid it because I was in the process of building my home. About two months ago my wife noticed a smell in our attic. I contacted ARP and they came out with a Huntsman rep. who works for ******* the manufacturer of the spray foam. The Huntsman rep. ,Vincent Kerr, took a sample and did an inspection. I was told by Jeff H***** of ARP that I would receive a copy of the Huntsman report. Since that date I was told by Jeff V*****, the owner, and Dale W*******, an executive they would fix the issues with the job. But they never came up with any plans and now they won't return my calls or texts. They're having employees hang up on me as well. I had a building science expert come out and determine I was cheated on the amount of insulation and ARP used two different foams, a cheap foam underneath the contracted foam which created the off gassing and noxious smell that we noticed. This will get worse over time whenever the roof heats up. ARP was noticed that I will hire another company to fix their fraudulent job and sue but they still will not respond. I am now reaching out to other companies to get estimates for the fix. According to my attorney the statute of limitations started the day the comingled foam was found as no due diligence would have found that issue, hidden under the contracted foam, unless they knew where and how to look for it.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.