ComplaintsforBay Hill Jewelers

• Initial Complaint

  03/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In November of 2019, I gave Bay Hill Jewelers on Sand Lake Rd. my engagement ring and wedding band to sell on consignment. I was given a receipt (attached) and assured before they were sold I would be contacted and we would agree on a price. I received two offers through January 2020 but the guests decided to purchase a different ring. I have not heard back from them since. I reached out in December 2021 to retrieve the rings so that I can sell them on my own. I went into the store and the employee was able to pull up my file and see that I dropped off the rings. They could not locate the rings in their store, but assured me they would call me back once they were located and ready to be picked up. I have not received a call from them and I continue to reach out each time being told the different reasons on why they are unavailable: - It is in the owner safe that is not accessible to the sales associates - It is in the diamond jewelers safe that is not accessible to the sales associates - It is at their other store location in a safe that is not accessible to the sales associates - It may have been sold to their diamond wholesaler, even though I was not made aware or compensated for the sale Today, March 11, I called and was told there is no record of my rings in their system. I provided the claim number on the receipt and was once again told that there is no record of it. The sales associate told me even if they would have put my ring up for consignment sale they would not have kept it, even though I have the receipt, received two offers from guests looking at the ring in store, and the first sales associate in December pulling it up in their computer system. The two rings were purchased and appraised at Bay Hill Jewelers for $11K. Can you please help as I am out of options with the store and running out of hope?

  Business response

  05/02/2022

  Business Response /* (1000, 5, 2022/04/07) */ Good Afternoon, We have researched the above complaint thoroughly. Our documents show that the client brought the ring to the store in November of 2019 and the expiration/ready date was 1-3-2020. Our receipts disclose that the items must be picked up within 30 days of due date which would be 2-3-2020 and the business is not responsible for articles left past this date. We have gone through the entire store, all repairs, all consignments and all orders. We have run reports from the date of drop off to current day of all merchandise that sold. There has not been a match. At the beginning of the pandemic, we contacted all clients with consignment, repairs and orders for them to pick up their items as we were closing down for an unknown period of time. We know that the past two years have been tough for so many, we truly hope the client finds the ring as it is not in our possession.

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