Customer ReviewsforGround Source Landscaping

We had a very bad experience with Ground Source Landscaping. Within less than two weeks of the new sod being laid it was apparent that there was a problem. We started contacting the company immediately and talked with a very responsive and understanding office worker. She indicated that she would let Joe ***** know of our problems and would he would get back to us. He never did until months later and only after stopping payment on the credit card payment. It was clear that once the sod was laid Mr ***** had no interest in the job or customer satisfaction. Very poor business practice displayed by this business.

It was apparent that once the sod was laid the customer has no recourse as to the success to resolving issues with the work. Months later when payment had been stopped and Mr ***** had examined the dead sod, his only response was to offer to re-lay the sod with no concession on their part.

There are to many good options for reputable sod companies out there to use this company with questionable business practices.

First and foremost, it is never our goal for a customer to have a bad experience with any product or service in which we offer.

To address your comments:

Yes, your sod perished, more than half of it.

Yes, I walked with you, not following the cc dispute, you filed the dispute after I walked with you and let you know we would help you but were not responsible.

I have spent years experimenting, tweaking, and perfecting sod care instructions, which are crucial during the summer months, which is our active webworm season. Your comment to me of, "no one reads what they sign," is not a good excuse, we are talking a few sentences, not pages. Most customers read the instructions, few, such as yourself, don't. I'm sorry you felt it unfair that you received a perishable product, didn't follow instructions that you acknowledged you received, and then want our business to do it again, for free. You were offered a discount to replace, and you left our conversation the morning of letting me know that "you have options."

You ultimately disputed the cc payment and we had our attorney sent you a demand letter, which you ignored, forcing us to ultimately file a lawsuit to collect, which you then promptly mailed a check to us after being served. These are the facts, had you felt it was our fault you would've simply let it play out in the court system.

Purchase sod next summer, June through September from anyone else, don't treat it, and I give it a 70%- 90% chance of dying again. Follow our detailed instructions, treat the lawn, and you can keep the webworms away. I will also remind you that I pointed out active webworm activity in portions of your existing lawn, too, debunking your theory that the insects were delivered with the lawn. They are a result of the white moths that fly, every summer, during the rainy season.