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ComplaintsforSemper Laser Holdings LLC Orlando
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Complaint Details
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Initial Complaint
05/13/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
In February 2022 I visited Semper Laser to explore an offer of free session for laser hair removal. During this appointment the assistant manager sold me a package and explained to me that I could cancel at any time since i was not 100 % certain about the procedure. She asked me to place a down payment to secure the rate. I did, $50.00. March 7 I contacted the office to inform them that I was not interested, they cancelled all the appointments and notified me that I will receive my refund ($50.00) in 5 - 8 weeks. I have been following up with them and they keep telling me that Corporate needs to process them, every time I try to reach out to Corporate I get no answer. Also, on March 22 they tried to run my card for $100.00 after I had already cancel the appointments.Business response
06/24/2022
Business Response /* (1000, 9, 2022/06/06) */ Contact Name and Title: Antonio ********** Legal Contact Phone: XXXXXXXXXX Contact Email: ******************@gmail.com Dear sirs, Claimant filed this complaint seeking a $50 refund. Respondent kindly informs that such refund was successfully processed on May 16, 2022. Therefore, there is no further dispute to be resolved and this case should be dismissed. Please see receipt attached. Consumer Response /* (2000, 10, 2022/06/03) */ The company refunded my money. Thank you for your help
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.