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            Business ProfileNational Society of Leadership and Success

            Leadership Development
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            111 N Magnolia Ave Suite 1650

            Orlando, FL 32801

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            Email this Business
            (201) 222-6544

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            Customer Reviews

            4.42/5

            Average of 81 Customer Reviews

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            Customer Complaints

            13 complaints closed in last 3 years

            7 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/25/2014

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Headquarters
            111 N Magnolia Ave Suite 1650, Orlando, FL 32801
            Email this Business
            BBB File Opened:
            9/21/2023
            Years in Business:
            18
            Business Started:
            12/29/2005
            Business Incorporated:
            1/20/2023
            Accredited Since:
            6/25/2014
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • The National Society of Leadership and Success LLC
            • The NSLS
            Hours of Operation

            Business Members

            M:
            9:00 AM - 7:00 PM
            T:
            9:00 AM - 7:00 PM
            W:
            9:00 AM - 7:00 PM
            Th:
            9:00 AM - 7:00 PM
            F:
            9:00 AM - 7:00 PM
            Business Management
            • Mrs. Kimberly Campbell, Director of Member Experience
            Contact Information

            Principal

            • Mrs. Kimberly Campbell, Director of Member Experience

            Customer Contact

            • Mrs. Kimberly Campbell, Director of Member Experience
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            13 Customer Complaints

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            Most Recent Customer Complaint

            04/07/2024

            Complaint Type:
            Order Issues
            Status:
            Resolved
            I was invited to apply for a membership in the NSLS as a student at ***********************. I received a flyer in the mail stating that due to my GPA, I had been selected. The flyer also claimed that as a member, I would have access to letters of recommendation and scholarships. There was a membership fee to join. I was very happy to pay the fee, believing that it made me a full-fledged member. After all, that is what the flyer lead me to believe. Here is where I will admit an error on my part. Instead of just reading the flyer, I should have researched this organization. But why would a college National Honor Society that had a picture of ***************************** as a member need further investigation? This is where they count on your naivety as a Freshman. The organization is very clever in their sales pitch with this flyer. Paying the membership fee does NOT guarantee that you become a full-fledged member! It was only after I paid that I was made aware of several other steps I needed to take to actually be eligible for induction as a member, and to qualify for the benefits that were advertised in the flyer. If you go to their website, it explains that the membership fee is actually to keep the organization funded. Not for your membership. So why wasnt that made clear on the flyer that I initially received?? Because they want your money, and are less likely to get it if they tell you the truth from the start! I have also found out that my 3.75 GPA meant nothing. Students with a 2.8 GPA received the invitation. They just make you feel special as part of the sales pitch. I have sent emails over the last several months with no reply. When I finally did get a reply from the campus contact, I was told my message had been forwarded and she assumed they had contacted me. Please do something about their advertising tactics. They are preying on naive, trusting students. They have probably made profit from those who have just given up. This is horrible.
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            Customer Reviews

            81 Customer Reviews

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            Most Recent Customer Review

            Frieda K

            03/22/2024

            When I joined today, the upsells began immediately. To complete an induction process, they immediately encourage you to purchase extra courses listed for thousands with, of course, a steep discount so you only have to pay hundreds more. What a deal, right? *sarcasm* The scholarship partner site, ScholarsApp, is broken and clunky with links that end at 404 messages and VFW scholarships only available to 6th, 7th, and 8th graders. To access the NSLS scholarships, customer service informed me I would have to complete the induction process (see upsell above). Total scam imo. I've requested a refund. We'll see if it happens or if I'll be disputing the charges with my bank and coming back here to file a complaint with the BBB. Buyer beware and stay away...

            National Society of Leadership and Success Response

            03/25/2024

            Hello ******,Thank you for bringing your concerns to our attention. We understand your perspective and want to address your points directly.First and foremost, we want to assure you that the National Society of Leadership and Success (NSLS) is a legitimate organization dedicated to empowering students and future leaders. We take pride in our commitment to excellence and transparency in all our operations.Regarding the induction process, we apologize if you felt pressured to purchase additional courses. At NSLS, we offer optional supplementary programs aimed at furthering leadership development. These offerings are designed to provide valuable resources for those seeking additional training and growth opportunities. However, participation in these programs is entirely voluntary, and members are under no obligation to purchase them.Furthermore, we understand your frustration with the ScholarsApp platform and the accessibility of certain scholarships. We are continuously working to improve our services and will promptly address any technical issues. Your feedback helps us identify areas for enhancement, and we appreciate your patience as we strive to deliver a seamless experience for all our members.Regarding your mention of the Better Business Bureau (BBB) rating, we want to clarify that NSLS maintains an A+ rating with the BBB, reflecting our commitment to integrity and customer satisfaction. We take pride in this accreditation and are dedicated to upholding the highest standards of service and professionalism.In response to your request for a refund, we are pleased to inform you that it has been processed, and you should see the amount reflected in your account shortly. If you have any further questions or need assistance, please don't hesitate to contact our Member Experience team.Once again, thank you for bringing your concerns to our attention. We value your feedback and remain committed to providing all our members with a positive and enriching experience.Warm regards,************************************ Director of Member Experience The National Society of Leadership and Success
            Read 80 More Customer Reviews

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