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ComplaintsforOrlando Vintage Limo LLC
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Complaint Details
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Initial Complaint
03/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On January 17th, 2022 I booked and received confirmation from Orlando Vintage Limo that they would transport us from the airport to Art of Animation Studios on Tues 3/22/22 (pickup at 10:00 am), then pickup at AoAS at 9am on Saturday 3/26/22 and transport us (myself, husband, and 4 children) to L****************** Resort at *********. And pickup at **** on Monday 3/28/22 at 10:00 am and transport us back to the airport for a total of $317.85 (gratuity included). However, the driver showed up 30 minutes late at the airport on 3/22/22 and on 3/26/22 noone showed up or called. After waiting for 30 minutes and leaving multiple voicemails and emails without response, we were forced to call a taxi. We had to wait another 80 minutes for a taxi that could accommodate the 6 of us with carseat to arrive. We were stranded with 4 kids for almost 2 hours without any contact from Orlando Vintage Limo. I am cancelling our reservation for 3/28/22 as they are unreliable and we cannot afford to miss our flight back to Maryland on Monday. We missed out on 2 hours we could've spent at the ********* theme parks today. The amount of stress, tears, and anxiety it perpetuated ruined the day. I would like a FULL refund and an apology.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.