ComplaintsforHTS Loan Servicing, Inc
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Complaint Details
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Initial Complaint
07/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a Hyatt timeshare in Dec 2022. I never agreed to have this purchase have a lien put on my house. This was never disclosed. I did not knowingly agree to have a lien put on my home. My bank is the one that found this out. Very disappointed and angry with *****Business response
07/24/2024
Our records reflect that **************** acquired his week at ******************* on the external market, he did not acquire the week from our organization. Our organization does not file liens on an owner's primary residence. If a lien was filed it would be against the Hyatt Pinion Pointe week that **************** owns. The only time our organization files liens is in the event that an owner fails to pay their mortgage or annual maintenance fees.Initial Complaint
03/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a Hyatt portfolio points package that I have been paying over time. I have made all my monthly payments since the loan inception a few years ago. Last August, the billing procedure was changed and I did not receive a bill for August. I received a late notice in September. I immediately mailed August and September payments to the address listed on the billing statement. The address is HTS Loan Servicing, LLC********************************-3059. Of the two checks mailed in September only one was deposited. Since then I received the monthly billing statements - always after the due date - and I promptly mail the payment. Still since September 2023 my checks have not been deposited. I send all checks via certified mail to the ****** address and they are picked up by someone but not deposited. The group from ******* and no idea as to what is going on. February and March I mailed my payments to the Florida address - HTS Loan Servicing, LLC ********************************************************************************* and they return the uncashed checks to me. They are now telling me my loan is in foreclosure.Business response
04/08/2024
This complaint is being responded to by our law department as the member had sent correspondence to our EVP and General Counsel.Customer response
04/10/2024
Complaint: 21393616
I am rejecting this response because: I want to keep the complaint open until the case is settled through legal.
Sincerely,
*************************Initial Complaint
12/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I purchased a Hyatt Residence Club time share in July and was told I would receive a bill for my first payment. The first bill I received on 10/26/21 they said I was 3 months behind and that I should have known to just call and make a payment because I signed a contract months ago. After receiving rude customer service and the manager never called me back after multiple requests for a manager. I decided to just pay it off. As per the first bill I called to pay it off and they told me the pay-off balance was $16,130.75. As per the second bill they received that payment on 11/4/21 (1.5 weeks after receiving the bill and waiting for managers to call me back). I was told I should receive my deed in the mail in 30 days. 28 days later I am receiving a bill for $195.04. If I paid off the balance why am I receiving a bill? Also, as you can see in the bill it is not itemized or tell you what you are paying. The math doesn't make sense, the customer service is horrible, and I want to be a zero balance and have no relationship this company. I would like them to adjust my bill to the payoff balance I paid last month.Business response
12/08/2021
Business Response /* (1000, 5, 2021/12/07) */ Thank you for allowing an opportunity to review Ms. ***'s complaint. It is disconcerting to learn of the unfavorable service and untimely response. We extend our sincere apologies. In review of the account, we reflect that an adjustment was needed to reverse $194.04 from interest and apply it to the principle. Once the adjustment was made, the account is paid in full. We look forward to serving Ms. ***'s vacation ownership needs. Consumer Response /* (2000, 7, 2021/12/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) The goal was a response and reversal of charges.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.