ComplaintsforSuper 8 Motel Orlando/Near Universal
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Complaint Details
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Initial Complaint
03/15/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I checked into this super 8 hotel at 5900 American way in Orlando Florida on Monday March 14, 2022. Within 25 minutes I was canceling my reservation. The first thing that was noticed was although this was a non smoking room the room had such a strong marijuana smell it made me sick within minutes. The bed sheets had human hair and some stain on the sheets. There was a used covid mask left on the dresser. The picture above the bed was hanging off the wall. Light fixtures were disgusting and hanging off the wall. The bathroom was not properly cleaned and the plumbing fixtures were not properly attached. There was missing flooring. I booked through Priceline and they are stating that the general manager will not speak on the phone in regards to my refund and has yet to respond to their email. I'm requesting a full refund as I kept my end of the agreement and that was to check in. I was not offered another room or proper cleaning and sanitizing of my current room but was immediately issued a refund for the $100 deposit that was not made known in advance and told to have a nice day. I'm also requesting that until these rooms are inspected by a third party and seen to be in the clean environment that is advertised that they not be allowed to promote their business as such.Business response
04/26/2022
Business Response /* (1000, 9, 2022/04/12) */ Following the situation of the guest ************: the hotel already refunded the nights that the guest didn't stay and he was charged only for one night. We are sorry for the experience that he had with us but we had settled with ********* (3rd party) about the complaint that we received. Have a great day. Consumer Response /* (2000, 11, 2022/04/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) They refunded my purchase and the corporate branch is working with the local hotel to clean up the facilities.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.