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Business ProfileforLa Rosa Del Monte
Moving Companies
At-a-glance
Overview
This company offers a team of bilingual customer service-oriented office staff, experienced packing crews, self-owned warehouses and a fleet of vehicles.
Products & Services
Business Details
- Location of This Business
- 10208 General Dr Bldg A, Orlando, FL 32824-8528
- BBB File Opened:
- 10/1/2004
- Years in Business:
- 54
- Business Started:
- 12/1/1969
- Business Started Locally:
- 1/1/1980
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- La Rosa Del Monte Express (Orlando) LLC
- La Rosa Del Monte Express (Orlando), LLC
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- 8:00 AM - 12:00 PM
- Business Management
- Oscar Guitierrez, General Manager
- Contact Information
Principal
- Oscar Guitierrez, General Manager
Customer Contact
- Patricia Pacheco, Office Manager
- Marcela L. Rojas, Inbound Department
- Carlos Figueroa, General Manager
- Benito Rodriguez, Administrative Coordinator
- Edwin Quintero, Claims Manager
- Samuel Miranda, Claims Manager
- Oscar Guitierrez, General Manager
- Hiram Rodriguez, CEO
- Oscar Gutierrez, General Manager
- Additional Contact Information
Fax Numbers
- (718) 991-6203Primary Fax
- (407) 826-4167Other Fax
Phone Numbers
- (888) 605-6262Other Phone
- (809) 685-6256Other Phone
Website Addresses
- (718) 991-6203
Customer Complaints
5 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hello,
On March 15th, 2023 I sent from La Rosa del Monte (Puerto Rico) two boxes and 1 Singer sewing table. On April 22, 2023 La Rosa del Monte located at ***** ******* *** ******** ** ***** gave me ONLY the two boxes. I have a pink slip that says "short on piece #003 which refers to the missing table. The employee says that is possible that the table is at another container. The promised to deliver to my house at no cost. On April 24th, 2023 I got a phone call from them. They wanted me to describe the table. I did. The promised to send me an email with a follow up. They didn't. I called again to their number (407) 859-6262. This called was made April 29th and I was told to give them three weeks. I called after 4 weeks, May 26th and my called was transferred three times like in previous occasions. Tired of talking to everyone I finally got a name: Ivette C*** was in change of claims. I called June 5th, but Mrs. C*** only works in the morning. My next morning available (because I was working) to talk to her was June 12th. I called Ivette C*** the morning of June 12th and she didn't even listened to me. She just wanted my phone number and kept me on hold for several minutes. Then I was transferred and I was confused. When I explained my situation again I realized that Ivette C*** transferred the call to Puerto Rico ***** ********. I was talking to Josy G****** She was so far the only person to give an apology. I told her that I needed an answer about my table. She wanted one day to investigate. Next day, Mrs. G***** said that the table was lost and that La Rosa del Monte was going to pay me the table. This table was my only heirloom from my mom who passed away February 12th of this year. I have no table, no email, no information about how much money I will get for such a unique piece of furniture. I need them to take accountability for what they have done. This is not fair and it crushes my heart every time I tried to mourn my double loss: mom and mom's table.
Read MoreCustomer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jose B
1 star
01/08/2024
The ********** of ******* contracted the movement of my household goods from ************** to ***********. Somehow La Rosa del Monte was subcontracted in Orlando to push my household goods to ***********. I received a partial delivery a week after the selected delivery day; this shipment done three months. The other part of the delivery is about motorcycles and still they haven't deliver because Hacienda *********** is not cooperating after they collected the tariffs and do not want to provide what they called "el levante"; a form that authorize the shipper to go ahead with the delivery. Now, there is a bike that does not have the Title and that is where I got the biggest issue with. When the transfer of responsibility happened between companies so La Rosa del Monte pick up the service. They should have know better that *********** Law dealing with Hacienda was going to be a problem. Now they are saying that this is the first time that this happened. The only doable choice is that they send back the motorcycle and I have to pay back the expenses that at this time they haven't provide. I do believed that they shouldn't accept the motorcycle while in the mainland due to the lack of title if that was going to be a problem. The other choice I suggested was for them to destroy the motorcycle as I can imagine is going to be too expensive and it wasn't going to be cost-effective. So far, that is a NO GO. La Rosa del Monte must be accountable for their lack of doing the things correct from the beginning. Again, while all the merchandise was in the mainland (US) they should have not accept the bike without the title and also they should needed to request all the title to include the affidavit on the bike without title from the company that sub-contracted them. They should pay all the expenses to move the bike back all the way to **************. Thanks that I am going back if not what do we do with that bike? Can't be destroyed, introduce as a part bike...
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