Business ProfileforLicense Plates and Frames
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 6996 Piazza Grande Ave STE 214, Orlando, FL 32835-8753
- BBB File Opened:
- 10/30/2013
- Years in Business:
- 10
- Business Started:
- 10/30/2013
- Contact Information
Principal
- Ashley Bird, Manager
Customer Contact
- Ashley Bird, Manager
- Additional Contact Information
Phone Numbers
- (866) 960-8744Other Phone
- (407) 291-4949Other Phone
Website Addresses
- (866) 960-8744
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Martin V
1 star07/11/2023
License Plates and Frames Response
07/13/2023
Hello Martin,
We are sorry to hear you feel this way. You selected and ordered the standard production (6-8 weeks) option of a custom made-to-order frame personalized for your company and your order is inside the promised production time – at the time of your call we are at 4 weeks. As we explained on the phone and via email, we disclose our production times in four places: 1) the website you used to order our product, 2) on the signed and approved invoice you sent back to us (this information was on the first line with 3 asterisks next to it, we don't hide our information, we want to make sure our clients know exactly what to expect),3) on the processing email where production times are bolded and 4) on our frequently asked questions.
We do have faster production products available that are a little bit more expensive where we also include in bold the production times. When a customer tells us they need a product fast, we make sure to recommend that product, you did not communicate any urgency hence we gave you our most economical product. 98% of our business is return business and we take pride in our customer service, so we are really sorry once again that you feel this way. If we were notified of a deadline even 1 week after your order was placed, we would have been happy to accommodate and switch to the Quick Production frame we offer. Since that product does take 3-4 weeks, changing now will put you in the same timeframe bracket of your original purchase.
We are willing to work with you, and have Hot Rush Production as an option with a minimum 125 qty, it is an additional purchase, so not sure if you are open to this. But we are happy to provide the details so you have something if waiting 3-4 more weeks does not work.
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