Business ProfileforAudi South Orlando

In 2017 **** replaced a fuel pump on my **** Q5 due to a recall. The vehicle had roughly 24k miles. *** my car has 58k miles (34k miles since it was replaced) and the new replacement fuel pump went out. My car and garage badly smelled like gas, I called 5 times a day for 3 days (15 calls), left voicemails, called and asked for management, left messages with the front desk and was never called back until I left a 1-star ****** review. The management apologized and said they would call me with a solution, but never called back. I had to take my car to a different ASE certified mechanic who is charging me $980 to fix. I needed the car to take my wife to cancer treatments and could not wait. I also had **** care and when my vehicle had 36k miles, the ball joints went out. **** refused to cover them using a technicality of warranty "timing out", and this dealership also refused to help then, This cost me time and money but speaks to the fact of this dealership ignoring safety issues and not standing behind their products. The ball joints cost me $1200 and I would like that money credited as well. These are safety issues and parts that no auto manufacturer would expect to fail at less than 40k miles of use on them. This business failed me as a customer and I have a reasonable expectation of minimal use from my vehicle.