Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership sold me a dangerous and defective car and refused to do an exchange. This was a brand new 2025 Honda Civic.

  Business Response

  Date: 03/11/2025

  There is simply not enough information here to allow me to craft a response. I need more detail on what the customer contends is wrong with the vehicle. 

   

  *****

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an accident December 5th, 2024. I was rear-ended by another car so my insurance cover the cost with no issues. The car was taken to Caliber collision, so I got a loaner from ******************* Upon re-assembling the car Caliber collision could not resolved the dashboard warning signal (sign read see Honda Dealership) and took the car into Classic Honda of *******. two weeks ago. Classic Honda cannot resolve the issue to date, and I cannot get any answer from Anyone. I had to give up the loaner after 30 days and I am now stuck with no car. I called ************* Honda, and they opened a complaint file one week ago and I cannot get an answer from them as well. At this point, I cannot get a loaner from Caliber Collision, Classic Honda of NA or Classic Honda. Very frustrated *****

  Business Response

  Date: 02/27/2025

  First, let me apologize for the oversight in not responding earlier. This vehicle came to Classic Honda from a third party, Caliber Collision,  and the store technician has been working with the Honda Techline on it. Customer has an electrical issue that the store is trying to diagnose after having swapped multiple parts for repairs and testing. The general manager has been engaged directly and has explained to the customer that in trying to repair the vehicle, they have to work through the diagnostics. The general manager also informed him that as they figure out repairs, they will need to supply them to Caliber Collision since they are our customer on this repair. Caliber Collision will then update him of repairs.

  The store is also ensuring that updates are provided not only to Caliber Collision but also directly to the customer. As this is an insurance related matter provided to the store from a third party, the store is unable to offer a loaner vehicle under Honda's policy.

  I hope this clarifies the current status of the vehicle.

   

  *****

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/30/24, I sought service with the explicit request that ***************** Bulletins (TSB) ****** and ****** be executed under warranty for my 2017 Honda Ridgeline, with ****** miles.Upon my arrival, I was informed by **, due to the elapsed time since the last transmission fluid exchange, I would be required to pay for a current transmission fluid exchange prior to evaluating the applicability of the TSB's..The 2017 Ridgeline was purchased directly from Classic Honda, and it has been regularly serviced there. The **** in question, dated May 19, 2018, predates the initial paid transmission flush/exchange. The *** stipulates an 8-year/80,000-mile warranty period, which appears to have been disregarded during both transmission fluid services. According to American Honda Motor Company TSB ****** and ******, "transmission fluid deteriorates quicker than expected," which would support the necessity for the initial exchange at ****** miles and a subsequent service.The failure to perform the requested **** has necessitated additional transmission fluid exchanges, resulting in unnecessary costs and undue financial benefit to Classic Honda.Given that the **** were intended to address specific warranty-covered issues with reimbursement to Classic Honda, these services should have been performed at no cost. I was compelled to settle the invoice to retrieve my vehicle and mitigate potential long-term damage resulting from the incorrect services performed.I respectfully request the following:1. Verification of TSB Performance: Confirm whether TSB ****** and/or ****** were completed with supporting warranty claim documentation submitted to American Honda Motors Company as applicable. If not, provide a detailed explanation for the omission.2. Refund for Unjustified Charges: The charge of $309.53 for the transmission flush was neither requested nor necessary but agreed to for resolution. I'm seeking a full refund of $619.06, accounting for two such occasions.

  Business Response

  Date: 11/12/2024

  Good aftenoon, This vehicle came in to the shop almost 5 years agao, on 12/12/2019,  and was due for regularly scheduled service. The vehicle had maintenance codes comng up that called for an oil change, tire rotation and transmission service. The transmission service recommended was a drain and refill

  and had nothing to do with *** ****** OR ******. It was a normal transmission fluid replacement per the owners manual.

  
  The customer did maintenance throughout the years on the vehicle and then came in on 8/30/2024. The concern was that between ***** mph car was "jerking". The technician test drove the vehicle and was not able to duplicate what American Honda calls a "judder" or get a snapshot showing that the

  torque converter was juddering. The recommendation was to replace transmission fluid after technician inspected the fluid and saw that it was dark. The customer had driven ****** miles since the last transmission fluid replacement. The store had not seen the vehicle since 12/7/2023 at ****** miles

  and vehicle may have coded for transmission fluid during that time. Teh store could not perform the **** because the vehicle was not showing a judder. According to American Honda, a dealership  can not perform a service bulletin just because a customer asks for it. **************** only covers these bulletins

  under certain conditions and the customer was not able to duplicate the required judder. The *** specifically states that if testing does not show the required judder, the *** does not apply.

  We would ask that you please close this file with no negative reporting on the dealership.

  *****

  
  

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22528745
  
  I am rejecting this response because:

  
  Here is the proofread version of your text with corrections for spelling, grammar, punctuation, and clarity:
  
  The information and feedback continue to change and are inconsistent between in-person, over the phone, and via this written response from Classic Honda.
  Yes, on 12/12/2019, the vehicle was serviced as stated. The top-of-the-line brand-new Honda Ridgeline was purchased directly from Classic Honda, with all services performed at the same dealership. On 12/12/2019, the mileage was approximately ******, and the vehicle was only driven in *******, never off-road or towing, so it has experienced an easy climate. Is it normal for a maintenance code to appear at ****** miles on a new vehicle for transmission fluid service?

  According to American Honda Motor Company TSB ****** and ******, "transmission fluid deteriorates quicker than expected," which would support the necessity for the initial exchange at ****** miles and a subsequent service.

  Additionally, I have significant concerns regarding invoice #*****, which details a Transmission Fluid Exchange at $149.95 and a Transmission "Flush" at $264.95. The total amount billed on August 30, 2024, was $309.53.

  In March 2019, American Honda Motor Company issued the following position statement:
  "Transmission flushing: This procedure is not necessary, except in very rare instances (for example, to remove improper fluids). Transmission fluid replacement (as opposed to flushing) is recommended only at the mileage intervals specified in the Honda owner's manual." Please advise what the manual states is recommended and/or expected for transmission fluid services. An online search shows a significant number of Honda dealerships across the country recommending a transmission fluid service between 50,000-75,000 miles.

  Why did Classic Honda not question/troubleshoot the early deterioration and explain it to the customer? It appears to be easier to swap out the fluid (evidence) and replace it at the customer's expense, rather than addressing the root cause. This also leads to repeat service and additional revenue in the future, with premature failure requiring recurring and ongoing service.

  The latest written response from the Classic Honda via the BBB inquiry stated, "the customer was not able to duplicate the required judder." I was never asked to duplicate the condition by anyone. In fact, I was told in person at the dealership that the transmission fluid service would eliminate the condition (judder). Additionally, once again, the evidence of why the vehicle was acting up was discarded when the transmission fluid was replaced with new fluid.

  I continue to maintain my position that the transmission fluid and service prematurely fail, and the remedy by the dealership is to swap out the fluid and charge the customer at higher intervals. This even goes beyond American Honda's statement of not needing "flushes," which are charged at a higher price when a fluid replacement is satisfactory and applicable.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 12/02/2024

  Unfortunately, none of the information provided by the customer in the additional response would change the position of the store or the manufacturer on the coverage for the repair. He certainly can contact American Honda at their customer service center number (in his owner's manual) if he would like to attempt to persuade them to extend coverage under the bulletin to this repair.

  *****

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22528745
  
  I am rejecting this response because:
  Unfortunately, none of the information provided by the business in the additional response would change my position.

  
  I asked for an explanation of a premature transmission service at ****** miles on a vehicle purchased new from the dealership NO RESPONSE.
  I asked for references provided per the manual per Classic Honda for applicable service NO RESPONSE.
  I asked why numerous Honda dealerships across the country online state the first transmission service is at *****k miles NO RESPONSE.
  I asked why Classic Honda performs high-priced transmission "flushes" versus "exchanges," against the recommendation of American More Honda Company (March 2019 position statement) NO RESPONSE.
  Classic Honda has demonstrated, in numerous responses and interactions, a failure to reply, follow up, and provide customer service and resolution by deflecting the action to other parties.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 12/12/2024

  The items now listed as previously asked is actually a new list of questions or were already responded to, even if not previously asked:
  
  I asked for an explanation of a premature transmission service at ****** miles on a vehicle purchased new from the dealership NO RESPONSE.
  A detailed response was actually provided in our November 12, 2024 response.
  
  I asked for references provided per the manual per Classic Honda for applicable service NO RESPONSE.
  This was not part of any request. The services required and why were explained in detail in the November 12 response.
  
  I asked why numerous Honda dealerships across the country online state the first transmission service is at *****k miles NO RESPONSE.
  NO reference to this previously. The store would not have any idea who these numerous dealers are or why they would take such a position.
  
  I asked why Classic Honda performs high-priced transmission "flushes" versus "exchanges," against the recommendation of American More Honda Company (March 2019 position statement) NO RESPONSE.

  NO reference to this previously.The store did not perform services outside of AHM guidelines as explained in the prior response.

  
  Mr. ******** sole requests in his report of this matter were completely and unequivocally responded to:   I respectfully request the following: 1. Verification of TSB Performance: Confirm whether TSB ****** and/or ****** were completed with supporting warranty claim documentation submitted to American Honda Motors Company as applicable. If not,provide a detailed explanation for the omission. (THIS WAS EXPLAINED IN THE STORE RESPONSE) 2. Refund for Unjustified Charges: The charge of $309.53 for the transmission flush was neither requested nor necessary but agreed to for resolution. I'm seeking a full refund of $619.06, accounting for two such occasions. (THERE IS NO BASIS FOR A REFUND.)
  
  It is difficult to understand why Mr. ******* would add these obviously erroneous statements of what he asked and what was answered. The truth is readily obvious in a simple reading of the report and the response. There is nothing more to add.
  
  *****

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against Classic Honda Dealer (****************************************)Vehicle: 2018 Honda Odyssey ***************** July 2nd 2024 Model Year: 2018 Odometer Reading: 46,000+Complaint: Unresolved Tailgate Electrical ******* **************** Visits and Lack of Diagnosis.I am filing a complaint against Classic Honda regarding their repeated failure to diagnose and repair a malfunctioning electrical issue with my 2018 Honda Odyssey tailgate.My vehicle has been brought to Classic Honda on three separate occasions (March 1st, March 26th, and July 1st, 2024) for the same issue the tailgate electrical components are failing. The initial attempt to fix the problem on March 1st failed on the way home, necessitating another visit and a two-week repair period. Unfortunately, the issue has reappeared again (twice).During my most recent visit on July 1st, service Manager ************************* attributed the problem to a suspected water leak from the roof near the tailgate, causing electrical components to get wet. However, I had the vehicle inspected by two independent body shops who performed water pressure tests and found no leaks.************************ insistence on a leak as the cause, despite evidence to the contrary, raises concerns about the service department's diagnostic process. Additionally, the repeated failure to resolve this issue after multiple visits is unacceptable.I have spoken with the service department about this issue and they are unwilling to diagnose and fix the problem beyond their initial theory of a water leak, which has been disproven.I request a competent diagnosis of the actual cause of the tailgate malfunction and a permanent repair by Classic Honda. As a certified Honda service provider, they should have the expertise to resolve this issue within their own service department.

  Business Response

  Date: 07/08/2024

  This customer has a water leak that is compromising the parts being replaced. He originally came in with hatch issue and it was diagnosed that control unit was bad. This was replaced on original repair order ***** under extended warranty at no charge to the customer. The customer returned on repair order ***** and the store found the recently replaced unit had failed. Again utilizxing the  parts warranty, the store replaced it at no charge to the custoemr. The vehicle then came back again a thrid time on repair order *************************************************************************************************** depth testing. The store swapped a part from its shuttle and confirmed that with the shuttle part, the customer's system was working normal. The technician did not find anything else wrong in system, so the store ordered another control unit. When that control unit arrived, the store installed it, and the system was not working. They tried the part from the shuttle again and it worked. So, they ordered another control unit and installed it when it arrived.

  The van then operated normal for over a month. Customer returned on repair order ***** and when removing panels to perform diagnostics, the technician found water spots on the control unit and inside panels. He then performed a water test and sprayed rear hatch and drivers rear quarter panel for about 1 hour. He set up a stand to hold hose and spray. When he opened the hatch with the service manager, they found that water was leaking from the roof down the wiring harness and onto the control unit and seatbelt tensioner along the rear quarter panel. They advised the customer that he had a water leak that would not be covered by his extended warranty. They also advised the customer that the van will need to go to a body shop to have body seals checked and resealed. The exact location and size of water leak would need to be determined by body shop. They also told the  customer that after the water leak is repaired, the store will engage the parts warranty again on the control unit.

  The customer came in and picked up vehicle and left dealership. Less than an hour after leaving the dealership, the customer returned and said 2 body shops told him he has no leaks. The service managere explained to him that could not be true as they had showed him the water in his hatch and that the components were all wet. When asked if he had any paperwork from either body shop saying no leaks, he said no they did not supply him with any paperwork. The store gave him a card for the body shop they recommend but he did not want to drive to that shop.

  There is nothing more to be done until the water leak is fixed. Once it is verified fixed, the store will be more than happy to replace the necessary components under the parts warranty. At this point an outside force (the water leak) is causing damage to the control module and replacing it before the leak is fixed would jsut be a waste of time.

  We ask that you please close this file with no negative reporting on the dealership.

  ***********************

  General Counsel/Executive Manager

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21934261
  
  I am rejecting this response because:
  1. There is no leak. I have a video proving that i did the test at a body shop called *******. I need proofs of that leak

  2. the recommended body shops were Gerber Collisions and Calliber collisions. I went to Gerber collisions and they told me they dont do those test; they only work with cars that have been on an accident: mines never been.

  3. What can I do if a bodyshop tells me that theres nothing to fix? 
  

  4. They fixed that issue 3 times and never saw any wet parts there; is that possible?

  5. Even if there was a water leak, that should be fixed by the dealer; I buy a car from Honda and expect them to service it. The car has never been in an accident so how is water leaking? 

  6. The service manager asked me to go to another dealer.; easy solution.

  Sincerely,
  
  ***********************

  Business Response

  Date: 07/09/2024

  As the customer has now rejected our offer to fix it once the leak was repaired, there is nothing more for us to offer. When previously asked about his experience at other body shops, he stated he had no proof. Our dealership showed him the evidence of water entering his car. The dealership is not set up for body repair and would have to send him to a body shop anyway. 

   

  Given where this matter is currently, I would suggest he take his business elsewhere as we have offered a free repair and he has rejected it. 

   

   

  ***********************

  General Counsel/Executive Manager

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 21934261
  
  I am rejecting this response because:
  As I stated before, I do have proofs that theres no leak (I have a video taken at Sergios body shop). 
  

  I am only asking them to fix my tailgate.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Negative star! I bought my Honda Odyssey in Feb/2020. After 1 year, in 02/22/2021 I took it to regular maintenance, oil change and aliment. Unfortunately, the mechanic took my car outside the dealership and crash it against another car. My car was heavily damaged (photo attached). While waiting for my car, they told me: -Sorry, but you cannot take your car back because the car is not drivable. We will give for you a compliment car. I was in shock, but accepted and come back to my house. I'm still paying $600 per month, after 4 months, somebody leave me a message to pick up your my car. The repair was estimated in $12.434(The insurance payed for that). I asked Classic Honda to send me a repair report in order for me to have a technician to inspect my car before I pick it up, but they refuse to provide me that do that. Obviously, I need to know what has been repaired. The manager told me: no, only "after" you pick up the car we can provide it. For me, do not make sense. I bought one new car and I still pay the same for a damaged car? The most unbelievable thing is that the manager call me during my work time and screaming: - Bring my compliance car today! I explain to him that I do not have the repair report, do not have diminish approved or any other compensation approved. He responds saying that he do not care, if you not bring my car back until 2 pm, I will report it as a stolen car. I did not believe it! Now they are treating me like I was a criminal.I immediately drove to the nearest police department, explain the situation to the police officer, and left the car there. Unfortunately, I forgot my computer (work laptop) inside the car. I was forced to contact the manager again that told me: I will not give your computer back, because the front windshield is damaged. But the compliance car is covered by my car insurance and again he hang out while I am speaking. Believe or not, I had to call the police again in order to have my computer back. They sent officers to the Classic Honda office to make sure that they will have my computer back. ****************?????? I am the victim nothing that happens was my fault. I still paying for my damaged car and the manager treat me like a criminal. Honda never apologize; never call me for a fair deal. I've never will forget this humiliation. Now, my car does not have clean Carfax anymore, I am dealing with 3 different insurances (Honda, my and the car involved), I was forced to contract a car appraiser services (I spent $380 for a diminish value report) and I will spent more $750 for car inspection, to make sure that the service has been well done and safe.Honda classic never more, do not go there!Because this incident, I lost my insurance probably high prices in future car insurances.Direct loss - 18 payments that I paid without car ( $608 each)Lawyer - $6000 Down payment- $3000 The business mission described at website Classic Honda is:"Never Forget Your Customer - Never Let Your Customer Forget You!"SOUNDS LIKE A JOKE to ME.Indeed, I will never forget them.Regrets is my name.After 3 years I`m still waiting for a solution.

  Business Response

  Date: 02/28/2024

  ********************** complaint is filled with everything but the truth. During a test drive in late February after an initial repair, his Odyssey mini van was struck by another vehicle...the store did not "crash it against another vehicle." Indeed the police report conclusively determined the accident was the fault of the other driver (V-1 in the attached report).

  The damage took some time to repair as the various insurance companies went back and forth among themselves about who was paying for the repair. Given the accident was neither the store nor ********************** fault, the store gave him a FREE loaner car for the entire period of repair.

  The repair was finally complete and on June 18, 2021, and he was told his car was ready. He refused to pick it up and return the loaner car because he wanted the store to pay him diminished value for his van, even though the store was not at fault for what had occurred and went the extra mile to fix his van and give him the free loaner.. After a second call on June 21 where he again refused to return the loaner, we advised him we would report the loaner car stolen and begin repossession on it, Instead of bringing the rental back, he mysteriously decided to drop it off at a police department that day. We soon learned why...he had damaged the loaner extensively and did not want to face the music at the store. Thinking he would just walk away from it, he instead, like one of those episodes of "Dumb Criminals," left his laptop in it. The store, not ******************, called the police to witness the exchange of him getting his laptop back and to document the damage to the loaner. .The damage was well over $ ******* and he had put over 7500 miles on the car.

  When we tried to charge the credit card he gave us, the charges for the repairs were blocked. The store rightfully refused to return his car until he or his insurance paid for the repair of the damage he had done to the loaner, storage fees and the excess mileage. Ultimately, in October 2022, the manufacturer leasing arm repossessed ********************** van and paid the store for the damage he had done to the loaner. 

  The store owes him nothing. Please close this file with no negative reporting on the store. 

   

  *****

• Initial Complaint

  Date:12/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Classic Honda on 8/25/22 with a flat tire. Although I expressly informed Classic Honda that my tires were under warranty and actually had the service representative speak to the representative at ****** ***** (which issued the warranty), he claimed that the dealerships were not linked and alleged that he could not honor the warranty. This was false, which I later found out after I paid the $244.82 for service. When I demanded a refund, after getting the runaround for several months, the general manager Reggie W**** called and said that he would have a check cut immediately. I never received the check. I then contacted the dealership again and was told that the check was in the mail. More than a month has passed and I never received payment. This dealership scammed me into paying for a service that was warrantied and then repeatedly lied about issuing me a refund for the amounts I paid. I am asking for your assistance to get my money returned to me.

  Business Response

  Date: 01/05/2023

  There was no scam or falsity. ****** ***** and Classic Honda are completely unrelated. The dealership tried to work with her warranty company but was unsuccessful in getting reimbursement from them for the customer. Ultimately, the dealership came out of pocket and she got her tire for free. The general manager spoke to her in the last couple of days and she indicated she was happy.
  
  

  Customer Answer

  Date: 01/21/2023

  The sub-par response to the BBB’s inquiry is exemplary of the treatment I received from Classic Honda that prompted my reporting them to the BBB.  Classic Honda's response was patently false. While my issue was resolved amicably, it took five months of follow-up calls, a demand letter from an attorney, and intervention by the General Manager.  Further, I was not given a “free tire.” From start to finish, I only requested that Classic Honda honor the warranty on my tires.  A simple call to ****** ***** would have provided them with the information to address the warranty issue, but instead, they inferred that they could not get the information because they are not associated with ****** ****** Their failure to follow Honda’s process meant that they could not submit for reimbursement. As well, I had to have them correct every piece of personal identifiable information (name, cell, email, etc.) so that they could communicate with me.

  The Service Manager promised a refund and return calls, and he did not follow through on either.  I appreciated the GM stepping in to resolve this issue, and I accepted his apology for the delay.  Consumers have to trust that a business will do the right thing, and in this instance, the Service Manager displayed a lack of professionalism, integrity, and courtesy. The Service Manager made this situation contentious, and I escalated my response only after repeated disinformation on the status of my refund. Everyone isn’t looking for freebies or over compensation, and you don’t ghost your customers, which was my final interaction with the Service Manager. I have been a Honda customer for over 8 years, and this is my first negative experience. I reached out to the BBB because of Classic Honda’s lack of responsiveness, and I want a record of my treatment so that others who may encounter a similar situation will have substantiation.  I consider this issue closed, but I do not receive the unprofessional response from Classic Honda.

• Initial Complaint

  Date:09/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Classic Honda is offering false and misleading information to its customers. Please see the attached. This is a sticker they have all throughout their lot. HOW can a DISCOUNT be a number that is ADDED to the price instead of REDUCING it? What is the definition of a discount?

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 5, 2022/10/04) */ *************** Better Business Bureau 1600 South Grant Street Longwood, Florida 32750 Re: ************* /Classic Honda/ BBB Case Number ********/ Reference Number ***************************** Mr.********** I have the privilege of representing Classic Car Company dba Classic Honda. Based on Ms. ****'s complaint, it is clear that she understands that many of the car's prices have been increased over MSRP. Right now, it is an unusual market with a low supply of vehicles. Accordingly, Classic Honda, as well as other dealers, are charging above MSRP. While the sticker identifies the increase as a "Holler-Classic Discount", the sticker itself makes it clear that (in many cases) there is an increase in price over MSRP. The sticker shows MSRP, how MSRP is impacted and the total. All these pieces make the price change from MSRP clear. Further, there was another page posted on each vehicle next to the sticker shared by Ms. **** that clearly labels the adjustments as "market adjustments". See attached, an example. This additional disclosure was not included in her attached photo. The original sticker included "Holler-Classic Discount" because historically Classic Honda has provided discounts from MSRP. Right now, this is not always the case because of the unusual market circumstances and supply chain issues. If Ms. **** is not happy with price of the cars offered by Classic Honda, she is welcome to buy a vehicle from another dealer. We kindly request that you close this complaint without any negative reporting on the dealership. If you have any questions, please let me know. Sincerely, Frank A. H***** Consumer Response /* (3000, 7, 2022/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) What is the definition of a discount? A reduction. In any case, the sticker should not say discount. Business Response /* (4000, 9, 2022/10/06) */ *************** Better Business Bureau 1600 South Grant Street Longwood, Florida 32750 Re:************* /Classic Honda/ BBB Case Number ********/ Reference Number **************************** Mr.********** The original response addresses the customer's concerns. If there is any further information you need, please let me know. We would greatly appreciate you closing this complaint with no negative reporting against the dealership. Thank you! Frank H***** Consumer Response /* (4200, 11, 2022/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The proposed resolution should be for them to correct every sticker that says discount into markup. He's talking about another paper, yet he didn't provide it. I provided my proof of evidence. Is their budget so tight they can't even correct the paper? It is false promotion and it is misleading. And this is deserving of a negative review. That's why he's asking for it not to be. You don't want it to be? Correct what you need to correct. Do not be a pompous salesperson.