Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Selling cars that needs a lot of attention but noting them as certified cars and tdry rotted tires, need brakes and ac fixed had the car about 6 mos need a resolution they want accomodate

  Business Response

  Date: 03/19/2025

  Reed Nissan puts all Certified Vehicle through a 167 point inspection. Please contact ***** ******** our Used Car Manager to schedule an appointment to go over your purchase. We will do whatever we can to accommodate you.

  Monday through Friday 9am - 6pm

   

   

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23086739
  
  I am rejecting this response because:
  First of all l was not treated as a customer, l tried calling ***** ********, he doesnt pick up the phone when calling neither did he return calls. I spoke with the salesman that sold me the car, he said he would relay the information to his boss that my air conditioner was not working. I did call back later that day, the salesman stated he was working another deal and that he forgot about it.,this was on Monday the 17, l asked the salesman could l come in on the next day early that morning just to at least get Freon in the car. He said he couldnt authorize that, he said to come in around ten but their processes are all day to get to someone. Ive had to wait all day even just to talk to ***** **** acre about the tires  they had on my car, they replaced one but l had a statement from the tire place that all tires are dry rotted, so Ive just been driving slow and not far because l have to go get air in tires periodically but to make a long story short. They have not accommodated me Mr ********* know that Ive been trying to get an appointment with him , he hasnt tried reaching out to accommodate or suggesting anything to accommodate me.  I have call a number of times this week to try to have an appointment set up to talk to him on Saturday. I just told the Salesman Im coming in Saturday because l was not able to come in Tuesday because of appointments l had. So in the meantime lm driving with squeaky brakes and rotted tires and a car without air conditioning. Should lve been accommodated with a loner car something. Shouldnt he have called me. He has my number. I have never seen this type of disloyalty to a customer and to a company that suppose to have a good reputation.  I am bringing the car in March 29 but given the fact of how Ive been treated up to this point. I do not expect  to get accommodated 
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/01/2025

  Ms. ********,

  We reviewed your transaction and see that at the time of purchase, which was September of last year, your tires were rated at 6/32 sec. That would give you at least 25k - 30k miles of tread before you would need to replace the tires. I have attached the *** checklist that shows the 167 point inspection that your Vehicle goes through before purchase. I also attached the actual repairs that the Vehicle received before purchase. Reed Nissan invested over ******* to certify your 2019 Nissan Altima. I did speak to ***** and he informed us that he did try to accommodate you on Saturday and informed you that you have a full factory warranty on your vehicle that you purchased in September of last year. Due to the fact it has been over 6 months you would be responsible for your deductible. We do have a financial aid that you can apply for that will help with the expense of your deductible. ***** also mentioned he informed you of that as well, but, you elected to wait. We truly value you as a customer and our services are always available. 

  Customer Answer

  Date: 04/02/2025

  They did show me the check list for what they checked . Like l said before l took to tire place and they stated all tires were dry rotted and also when l first drove the car the air was not working properly. The salesman knows this. He said he would put Freon. But what l know about cars now is there was something already wrong with compressor when they sold it to me. They also told me that it was a still a warranty on the ***** and l paid extra for to have it covered just in case electric or anything go out. If they would have used warranty for ****** it wouldnt have cost me anything but apparently now they were saying the warranty l paid for has a 250 deductible which l cant afford at this moment everything has gone up car insurance had to pay extra, when l first got the car l took it to him and told him about the tires it wasnt quite a month , l bought one tire the  both tires which had a bubble both tires had bubbles so tell me if tires were up to par why did they have bubbles ? 
  also they knew it was something wrong with compressor when they sold it to me like l said preexisting issues were there. So if it wasnt anything wrong with ac why wasnt it blowing properly at the time. They already knew something was wrong. They said they did a check off point but when l asked him directly l asked did you see it. He didnt see it he just checked a paper stating that, how if he checked off why would he have known was something wrong with air conditioner  and wouldnt he have known there were bubbles on the tires? 
  l went to the dealership on Friday because l could not reach Mr ******************** tried calling to make an appointment no answer to his extension and no call back, when l got there l told one of the salesman who my salesman was and l needed to speak to Mr ********* l waited there for an about an hour no one came  also l talked to another gentleman they told me to talk to the manager l did he stated if you did purchase a warranty just go take it to the service line so l did and the young lady was looking for the warranty that took a while too. So she finally got the information from Mr ******** and she told me it was 250 deductible. But its suppose to be an extension on the Altima but anyway Mr **** acre told me that l could get payment plan on deductible l thought l would do that but then l thought about this l have only had this car for 6 mos l shouldnt have to pay for a ac when knowingly they know it was something already wrong with it. Its not right . I will go back to tire place and get info regarding the tires l took it to them they said if it was a tire check these tires shouldnt have been dry rotted they recommend for me to go back

  Customer Answer

  Date: 04/10/2025

  I never said l wanted to wait, l told the person that relayed a message that its not right. They having me make  almost $500 payments on a car for 6 years and l put almost $6000 down how is that.  And this is suppose to be certified  car. This should be brand new no issues. What l was told a certified car is like getting a brand new car. They needed to fix everything wrong on the car but they didnt , its just not right 

  Customer Answer

  Date: 04/21/2025

  They may have complied with you but they have not accommodated me. They told me when l bought this car that there was still some warranty left on it but l still ended up buying more just in case. But the things is l had to buy a tire after having the car about two weeks, then another tire was found with a bubble on it , so now the ac is out not even having this car for a year. If you look on their checkpoints they knew this air conditioning was not up to par which they should have fixed then knowing if there was a warranty still on it. This is a certified car that these things should be noted and fixed . This was not done as well as tires were not up to par the sales manager never looked at these things they just checked it off. I am not accomodate

• Initial Complaint

  Date:03/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have been going back-and-forth with a salesman over the phone about purchasing a car. Im interested in as I am two hours away from the dealership. originally had a preapproval for loan directly from a bank and they convinced me to apply through them so they can get paid faster, I cooperated and unfortunately unable to come to a fair price that we both agreed on for the vehicle so I was wanting to back out of the deal. however, my bank needs a notice from them that we are no longer going ahead with the approval for that vehicle and nobody will do thatfor me. I had two different salesman lie to me over the phone that they did it, but after speaking with my bank, that is not the case. i have called the dealership about 10 times on march 18th to speak with a manager or finance about the situation but nobody will get me through to them. all my bank needs is a notice stating we are no longer going through with the deal on that car so I can go directly through my bank to purchase another vehicle. This is very frustrating.

  Business Response

  Date: 03/19/2025

  Normal practice is, if there are no signed contracts or signed commitments then there is no loan in progress. The lender the Customer elected to go with works differently. Reed Nissan contacted the ****** and informed them that there was no loan on this vin number. She will now be able to finalize another loan at her prerogative. We value every customer here at ******************** and will do whatever it takes to accommodate their request.

   

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 30, 2025 car trade in. Trade Automatic 2019 ***** CRV less than 100k miles for a ****** 2013 ***** Civic. ******** was replaced with newly hired salesman. No ******, rushed sale, previous client and trusted dealership. Civic was sold with one headlight working and the other headlight blinker not working. Battery died the following week. Clutch stopped working in the first 3 weeks after purchase. Inspection report was asked numerous times and no calls are being returned by different people at dealership. I stopped waiting all day at dealership for service. This whole ordeal has been very stressful and I had been out of a mental program 2 days before the purchase and the dealership took advantage since I was alone. The ***** Nissan keeps referring me back to dealership since private dealership. Dealership did Misrepresention and fraud. I need help please. They know I was robbed on the deal and couldn't even give me a car that was ok for the first few months.

  Customer Answer

  Date: 03/10/2025

  The vehicle stopped working Feb 20 2025

  Business Response

  Date: 03/11/2025

    Reed Nissan has several categories that each vehicle fall under. The 2013 ***** Civic was sold AS IS. Reed Nissan does inspect each vehicle to make sure all safety features and  major mechanical components are well intact.  Reed Nissan also gives each customer the opportunity to have their own personal mechanic inspect the vehicle before purchase, when classified as "AS IS". We strive to meet every customers expectations within reason. Looking into this case Reed Nissan attempted to make matters right by installing the headlight that the customer provided. Also, the Vehicle was involved in some type of collision that cased damage under the Vehicle. If you would like we can look at trading you into another vehicle that will upgrade your status from AS IS to a Certified Pre-Owned Vehicle or a New Vehicle that comes with a Manufactures Warranty.

• Initial Complaint

  Date:01/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 6 month ago...07/04 I purchased a 2019 Dodge Challenger from Nissan . I noticed it was a little on the louder side and asked my salesman he stated the car had a exhaust system kit under the car for style of car......Recently I took the car to get oil change only to for the dealer ***** to tell me don't have a muffler and that why the car is loud... wow Nissan...no mufflers. Why didn't no one tell me this I had no knowledge of .... The used manager had to know and still sold the car with no muffler and no one informed me this was the case. All I need was you to put a muffler on the car to resolve issue ....this should have been advised or done before the car was sold ....and I gave 5000 down payment so disappointed

  Business Response

  Date: 01/21/2025

  I spoke to Ms. ***** and addressed the issue. I gave her my personal information and informed her if she ever needed anything else to contact me directly. We strive to keep our customers happy even if its several months after the transaction. 

  ***** W ********

  Used Car Manager

  Reed Nissan

• Initial Complaint

  Date:01/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the experience I had during my recent purchase at Reed Nissan of *******. On January 2nd, 2025, I purchased a 2020 Nissan ****** and traded in my 2014 Nissan Sentra. While I understand that trade-in values vary based on the condition of the vehicle, I was offered only $500 for my 2014 Sentra, which I feel was an unfairly low amount, considering the car's value and despite the fact that it had only a minor dent, a broken radio, and needed brake pad replacement.Before finalizing the purchase, I asked if there was an option to return the vehicle after the transaction was completed, should I have any concerns. I was told that this was not possible. In light of this, I believe I was taken advantage of, as the trade-in value was not reflective of the actual worth of my vehicle.I respectfully request that you review my case and consider offering a more reasonable trade-in value or an alternative resolution. I would appreciate your prompt attention to this matter.

  Business Response

  Date: 01/15/2025

  ****** ****** came to the dealership today and we resolved the problem amicably. 
  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from a dealership named ***** that is also co-owned by Reed Nissan. I was led to believe the car was in tip top shape by documents they showed me through car facts. I also purchased a bumper-to-bumper warranty. Within 3 months my car started having electrical problems, engine problems, and turbo issues. I called iRide to have my car fixed but never got any returned calls. One day I drove to the dealership because no one returned my calls only to find that the dealership was closed. I searched for my warranty paperwork only to find out that there was someone else's name and car listed on the warranty. I didn't know where to go or who to turn to until I called Infinity Consumer affairs, and they had me to take my car to a Nissan dealer or ******** dealer for a diagnosis. It was then I learned that Reed Nissan was co-owner of *****. I tried working things out with their company and was led to so many wrong turns. Reed Nissan couldn't access my correct warranty information and sent me the wrong warranty as well and said that was the only information they had after searching their documents. I paid for a lemon car, and I paid for a warranty that I had no access to. I believe ***** was created to sell damage cars and their plan was to shut down the business once they made a high enough profit.

  Business Response

  Date: 12/10/2024

  Thank you for sharing your concerns. We understand how frustrating this situation has been and appreciate the opportunity to clarify and address the issues youve raised.

  
  We want to assure you that while Reed Nissan and ***** were affiliated, ***** was a separate corporation entirely. Reed Nissan did not own or manage iRide, and since ***** has ceased operations, we have no involvement with their business at this time.

  
  Regarding your concerns about the warranty:

  
  - Based on our records, the warranty associated with your vehicle was correctly documented in your name.

  
  - Unfortunately, we were not provided with diagnostic documentation from any repair facility indicating a warrantable concern during the warranty period. Without this, we were unable to assist further under the terms of the warranty.

  
  We regret any confusion or inconvenience you experienced while trying to resolve these issues. If you have additional documentation or new information, we would be happy to review it to provide further clarification.

  
  Thank you for your understanding, and we sincerely apologize for any misunderstanding or frustration caused during this process.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visiting this Nissan **** dealership on ***********************************************, is not always pleasant. Today on September 12th,2024 the treatment me and my grandmother received was absolutely horrendous. On 9/11/2024, We noticed the check engine light was on also, Now on 9/12, we go to pick the car up & ****** tone was not pleasant at the end of our visit, my grandmother asked for some help with her window since it is damaged & he sends us to the body shop to get some plastic wrap. The employees were not helpful and went back and forth between the body shop and service saying they dont have any plastic wrap. Mind you, my grandmother and I have been waiting outside in the heat for over an hour for this plastic wrap. I went back in to ask ***** was there anything he can do since he sent us over there, very sarcastically ***** was saying well hes not responsible for what they have and do not have. I calmly tell him a big auto shop doesnt have plastic wrap, so instead of arguing I tell him have a nice day and I leave to attend to my grandmother. Her car by the way wasnt even vaccumed or washed since it had been in Nissans care. I told my grandmother, ***** said there wasnt anything he could do. About 20 minutes later ****** walks over to the body shop and comes back out with some Tape, being very rude to my grandmother saying this a one time service and that this is not a tape shop. At that point I turn to him and say please dont be disrespectful to my grandmother because we are well aware of where we are and what is going on. ***** starts to be rude towards me and her, and then my grandmother tells him dont talk to me like that, Im a woman and Im pregnant I dont deserve that. ***** ******* then proceeds to yell loudly that he doesnt care about my concerns nor that I am pregnant. That was extremely low for a associate to say that to a woman. Im very disappointed with Nissan **** and ***** ******* in Service. Extremely disrespectful and unprofessional.

  Business Response

  Date: 09/13/2024

  To whom it may concern,

  I had already investigated this situation and as I don't agree with your account of the situation, I am sorry you feel this way about your visit.  ***** isn't an employee that we get any complaints about, but we do take these complaints seriously.  When it came down to it our body shop usually has a special crash film that we use for windows when they are broken from accidents but unfortunately our latest order was put on back order, and we didn't have any available or had a very limited amount available.  I did ask my Service Manager to handle the situation, but I do know we unfortunately just didn't have what we needed to help you.  I am very sorry about this as this isn't usually the case.  I do hope that if you do come back your next visit is more pleasant and that we can be more helpful in the future.  I have already addressed all employees involved and gave them better ways to handle these types of situations. 

   

   

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22280703
  
  I am rejecting this response because: The business response is also poor. First of all, whom is this that is writing this reply? Please state your name. There also was not any Investigation done. If there was one that was truly done, my grandmother and I would have got an apology and even her car vaccumed out and in clean condition from when it was given back. ***** ******* is Rude, doesnt respect women, and extremely unprofessional. My grandmother and I, prior to this situation had to come back to Reed Nissan because work wasnt done properly either and her check engine light was on, when we asked ***** about it, he said he didnt know what the light meant. We have a witness to that. That is why her car was there for extra time also. I spoke to ****, who I believe is a manager but his response wasnt genuine either. ***** ******* said out of his own mouth, he doesnt care about our opinions and he also had no regard with myself being pregnant. Obviously Nissan **** ***** unprofessional, misogynistic, racist men. My grandmother who is elderly had to sweep dirt and leaves from off her car, right in front of the building, and her items were damaged due to Nissan **** Negligence. ***** ******* went below the belt towards me and my grandmother, we did not curse at him or yell for that type of response. There was plenty of witnesses around at the time, and many employees we spoke too. My grandmother deserves reimbursement for her car not being clean & her goods damaged while in Nissan ***** care. I also deserve an apology because me and my grandmother have chosen to do business here multiple times and everytime there is always an issue. We treat people with respect, and everytime Men at this location are always being sarcastic, rude, and racist. I have let the BBB know also I will take this to the ********** if a solution is not reached in an appropriate manner. 
  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 09/25/2024

  Unfortunately your complaint is full of misinformation and false claims.  There isn't anything that we will be doing regarding this claim and wish you the best of luck with your vehicle servicing needs.

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22280703
  
  I am rejecting this response because: Nissan **** is refusing to Apologize for the horrendous behavior and treatment we have recieved. Also they are not taking responsibility for the condition they left her car in after service was done there. ***** ******* and **** have also received complaints on Nissan ************ page. So that is not misinformation. There is further proof to what I am saying. I have pictures as well. Also as stated before, who at Nissan **** is writing this reply? Please state your name as there was not any investigation done. Thank you.

   

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business was deceptive in their practices. I was told over the phone the charge for a diagnostic was $199. I arrived to pick up my vehicle and the cost was $245. The technician said it was shop fees, however my receipt does not show this. There is a charge for miscellaneous fees which are vague and do not specify what the cost is. Upon questioning, the technician became hostile and uncooperative. He said I could not have my vehicle back unless I paid the amount in full. The technician never told me there was an added miscellaneous fee when I was told the cost over the phone and I was never given nor offered a written cost or estimate of the diagnostic fee. I am attaching the receipt of which is the only written documentation I was ever provided.

  Business Response

  Date: 08/05/2024

  The quote you received over the phone was for 199.95.  Our Dealership and no other repair shop quotes out the door.  Our shop fees are 15% of parts and labor and max out at $50.  Your shop fees where at ***** and taxes where at ***** so the total was 244.89.  This is standard practice and are explained to every customer.  **** my service manager did explain this to you.  I am sorry you feel these are deceptive practices but this is the same for every repair shop in this business.  Our pricing is just like every store you go to, when you buy a shirt from a store it doesn't include tax.   

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22088740
  
  I am rejecting this response because:
  

  The response does not disclose anything new. There is no apology nor admission of deceptive practice. There is no response to my question of the lack of verbal and written communication regarding these undisclosed fees, nor is there written proof of what the miscellaneous fee actually is. Not only is this response unsatisfactory it is once again unprofessional and dishonest.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/07/2024

  Unfortunately we will agree to disagree.  We stand by our many previous responses and wish you the best of luck with servicing your vehicle.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new 2024 Versa 6/18/2024 with single digit miles on it. My vehicle is still under manufacturers warranty. The engine light came on days after my purchase and the car was acting badly. I took it for service and they had it 30 minutes and came back to tell me it was the gas cap. They would not give me a rental or courtesy vehicle the guy in service said..until they determined something was wrong with my newly purchased car. My car is NOT acting like a new car. I don't even know what the warranty covers or who the bank is because finance says he was putting everything on a thumb drive. I called and called the dealership 5 or 6 times today. Sales were the only people that would answer at any of the extension options...finally...some man answered that said I could use the extended warranty on my car but I have a manufacturers warranty on my vehicle that should cover it.

  Business Response

  Date: 06/25/2024

  I am very sorry to hear about this situation.  I have been in touch with my managers in the sales and service departments and this seems like a huge miscommunication on my peoples end.  They are ordering the part you need and will be contacting you very shortly to make sure everything gets taken care of.  Sorry about the confusion caused by us but we will get this handled for you.

   

   

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . my son went there on April 25th to have coolant leak looked at I got told everything's fine but I need a new engine I agreed to the coolant flush this and that I start heading home to ************** and it's ******* coolant. I bring it to my mechanic they remove the under shield underneath that pops out and it dumped coolant all over the ground I've called this location multiple times even through ******** I sent a message everybody kept saying they'll have the service department managers call me but nobody has called me I call request to talk to somebody and I get told that they are not there and to call back on ** day so I did and got told the same thing again I want to be refunded for my whole dollar amount because the diagnostic wasn't a true diagnostic if they did the diagnostic completely they would have taken the undershield out to see if it was wet. The water pump had went and because the amount of time that I was driving with a bad water pump other things had to be replaced if I remember correctly so I ended up in all had to spend over $2,000 to fix it because this Nissan location failed to do their job correctly I want to get a refund for everything that I had paid them I currently need to clean my van to find the receipt for both Nissan and my mechanic but I do have them

  Business Response

  Date: 05/14/2024

  To whom it may concern,

  We do take customer complaints at the dealership seriously.  We have tried to reach out multiple time with no communication back.  Unfortunately we will not be initiating any type of refund.  The vehicle was brought in for 3 concerns and we diaged all three.  Multiple items where declined and a coolant flush was approved.  Only one diag charge was charged to the customer and just because later you had a leak in the system that we may or may not of missed doesn't constitute a refund of any of the service performed.   We are sorry you feel we did something wrong and wish you the best of luck in your future endeavors.

   

   

  Business Response

  Date: 05/23/2024

  I am very sorry for the delayed response as I was out of town on vacation.  I had instructed my Service Manager to call and figure out what took place.  It is my understanding that we have agreed to refund $100.  All the information that has been reviewed shows no wrong doing on our part but when it comes down to it we want to help our customers there for I have approved the $100 refund.  I have instructed him to get with you and get this handled.  I am glad we could come to some sort of resolution regarding this matter.  Please have a blessed day.