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Find a Location

Sport Subaru South has 1 locations, listed below.

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    Business ProfileforSport Subaru South

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    9951 S Orange Blossom Trail, Orlando, FL 32837
    BBB File Opened:
    5/22/2018
    Years in Business:
    6
    Business Started:
    4/1/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Trail Imports II, LLC
    Business Management
    • Joshua Snell, General Sales Manager
    • Antonio DeViva, Marketing Director
    Contact Information

    Principal

    • Donald Mealey, President

    Customer Contact

    • Donald Mealey, President
    • Joshua Snell, General Sales Manager
    • Antonio DeViva, Marketing Director

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/02/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Purchased vehicle on 12/15/23 with a down payment of $1700 for a 2017 *** 540i having ****** mileage. On 12/17/23 I contacted the dealership the car is showing low coolant levels. Salesman ********************* stated if anything is wrong to bring it in and they will take care of it. Contacted dealership again on 12/18/2023 stating the car is now saying "refill coolant" after topping off the coolant the day prior when "coolant level low" warning appeared. Oil cap broken, Service stated to bring the car in that afternoon I drove the car 45 miles back to the dealership they told me I have a major coolant leak and would cost $2,000 to fix and that they were not going to take any responsibility for this and would be solely on me. After being told it was not their problem because I drove the car off the lot and unwilling to help resolve this issue. They told me I could not prove that the damage and coolant leak was an issue prior to purchasing and sent me on my way. I've since been hung up on, promised call backs on 3 different occasions without a single call regarding this issue, I spoke with one service manager who stated there is no documentation of the car being in for diagnostic and I have personal video footage of my vehicle in their service bay on 12/18/2023. I had referred a friend the day I purchased the car in which they purchased a vehicle on 12/19/23 I was promised a $200 cash in hand referral bonus that was a bold faced lie. I cannot reach anyone at this dealership at this point. They refuse to provide me a diagnostic report telling us what is wrong with the car that will cost an out of pocket amount of $2,000. They refuse to own mistakes and have no problem selling vehicles that have mechanical issues and immediately dismissing any fault or responsibility and solely blaming the customer. I had only driven this car from the dealership to home and upon entering the car again had coolant warning alerts. Nobody from this business will have further communication with us.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    GREG A

    1 star

    07/12/2023

    July 12, 2023 Facts: After a little back and forth with a couple of salespeople online and over the phone, we agreed on a price for a used vehicle, and I made the drive to the dealership. I was shown a breakdown of the price, including tax, tag, and fees. We agreed, shook hands, and I signed the stack of paperwork to seal the deal. Everything was cordial. Our salesperson took the signed paperwork with him to the back while I spoke with my auto insurance agent, adding the car to our policy. While I was still on the phone, the manager-on-duty came and told me they needed to add another fee and couldn’t sell me the car at the price I just signed for. Somewhat in disbelief, I clarified with him that the price that I signed for, that we shook hands on, they would not honor. “We just can’t,” I was told. I was told the general manager wouldn’t allow it. When I asked to speak with him, I was told "sorry, he’s in Tennessee for the week." I told him I wanted the papers that I had just signed, to which he replied, “oh, I think those got shredded.” Isn’t this illegal? Taking a written agreement by both parties and running it through a shredder? Obviously, there is no hard proof at this point—they made sure of that—but with that kind of moral compass, I can’t believe they can stay in business. The absolute worst dealer experience I have ever had.

    Local BBB

    BBB Serving Central Florida

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