ComplaintsforSport Subaru South

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased vehicle on 12/15/23 with a down payment of $1700 for a 2017 *** 540i having ****** mileage. On 12/17/23 I contacted the dealership the car is showing low coolant levels. Salesman ********************* stated if anything is wrong to bring it in and they will take care of it. Contacted dealership again on 12/18/2023 stating the car is now saying "refill coolant" after topping off the coolant the day prior when "coolant level low" warning appeared. Oil cap broken, Service stated to bring the car in that afternoon I drove the car 45 miles back to the dealership they told me I have a major coolant leak and would cost $2,000 to fix and that they were not going to take any responsibility for this and would be solely on me. After being told it was not their problem because I drove the car off the lot and unwilling to help resolve this issue. They told me I could not prove that the damage and coolant leak was an issue prior to purchasing and sent me on my way. I've since been hung up on, promised call backs on 3 different occasions without a single call regarding this issue, I spoke with one service manager who stated there is no documentation of the car being in for diagnostic and I have personal video footage of my vehicle in their service bay on 12/18/2023. I had referred a friend the day I purchased the car in which they purchased a vehicle on 12/19/23 I was promised a $200 cash in hand referral bonus that was a bold faced lie. I cannot reach anyone at this dealership at this point. They refuse to provide me a diagnostic report telling us what is wrong with the car that will cost an out of pocket amount of $2,000. They refuse to own mistakes and have no problem selling vehicles that have mechanical issues and immediately dismissing any fault or responsibility and solely blaming the customer. I had only driven this car from the dealership to home and upon entering the car again had coolant warning alerts. Nobody from this business will have further communication with us.

  Customer response

  01/08/2024

  Broken oil cap 

  Customer response

  01/08/2024

  Broken off coolant bleeder screw 

  Business response

  01/09/2024

  To whom it may concern,

  Our service manager looked at the vehicle personally with our tech and there was damage to the undercarriage of the vehicle that resulted in what you are experiencing right now. If there was that kind of damage prior to the sale the customer would not been able to drive it home. All of our pre-owned vehicles have a 150 point inspection prior to sale to insure the safety and integrity of the vehicle.  We are not responsible for damage to vehicles after the sale that would be a insurance claim. I'm more then happy to help fix it at a discounted rate in our service department to help alleviate some of the finical burden this has caused. I have sent an email and left a voice messages for Britany trying to resolve the issue with no response. 

   

  Sincerely, 

  *******************;

  GM 

  
  

  Customer response

  01/09/2024

   
  Complaint: 21083110
  
  I am rejecting this response because:
  
  The coolant leak is on the driver side and has nothing to do with the under carriage. The business has not left any voicemails or returned my previous calls. The car immediately said to refill coolant upon bringing it home so it is evident the leak was pre-existing. *** had the car looked at by another certified mechanic at a local garage who showed and explained to me what is going on and advised I further my complaint to the BBB because the dealership and the undercarriage story does not coincide with the issue. This car has 100 miles on it while in the dealerships possession before purchasing. Someone failed to do a proper inspection of this car sending it with a coolant leak, broken oil cap, and broken coolant bleeder s**** upon a simple under the hood visual. 

  Business response

  01/09/2024

   Respectfully I sent an email to you on 1/4/2024 ********************* and left a message on your phone. We would be more then happy to look at your vehicle again in the shop and try to resolve the issue. My email is **********************************************. 

• Initial Complaint

  06/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a 2016 VW Jetta GLI from Sport Subaru South in Orlando Florida in May of 2021. I have a lifetime powertrain warranty that apparently came with the vehicle. I thought I bought it but the dealer insisted it came with the vehicle. I started having engine issues so I brought it to *** **** to try to get it fixed because I did not know what was wrong. *** **** did an engine diagnostic on my vehicle and told me I had to go to a performance shop because my vehicle was tuned. After that I called Sport Subaru South and spoke with a man. I got the information for the warranty so I can make a claim. After calling Fidelity about the warranty they told me that they would not cover the repair because there were modifications to the vehicles engine. I did not do this and was not made aware of this during the sale of this vehicle. After finding that out I went to the VW dealership and had them run my VIN number and they told me that my vehicle was flagged December 12, 2020 for being tuned. Sport Subaru South sold me a vehicle that was not covered by any warranty and failed to inform me that I would have to bring it to a performance shop to get fixed if anything were to happen. My VIN number is ***************** ****** -sales manager

  Business response

  06/21/2023

  We are not the selling dealer of this vehicle, nor are we affiliated with them. This complaint was sent to Sport Subaru at 1800 N John Young Pkwy Orlando, FL 32804. The complaint has been filed against Sport Subaru South Orlando located at 9951 Orange Blossom Trl. Orlando FL 32837 per all of the paperwork provided by ******* *******. There is nothing we can do to assist with this claim as we did not sell the car.

  Business response

  06/26/2023

  To whom this may concern, 

   

  I Josh S**** the GM of Sport Subaru South had a conversation with ******* ******* roughly 2 weeks ago, he voiced his concerns and I stating to him I would help. He said that the repair was $900 dollars and I requested he send me the repair order from the shop and I would reimburse that amount of $900 as a one time concession. The ****** was clean of any issues at the time of sale to Mr* *******. We put a FREE lifetime Powertrain warranty on all of our used vehicles but it is up to the warranty company if the vehicle qualifies for repairs not us. Mr* ******* declined to purchase any extended coverages offered at the time of sale 2yrs ago on his 2016 VW.  This vehicle is 7yrs old and out of any factory warranty that may have existed. My offer to reimburse up to a $1,000 dollars is available for Mr* *******.    
  

• Initial Complaint

  07/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Thursday, June 3, I went to Sport Subaru South after seeing a car online and negotiating the price with DJ S*******. I decided to purchase the car and DJ informed me that although Sport Subaru South had certified the car, in order to keep the Lifetime Warranty the car had to be certified thru Nissan. He told me that the car would be ready tomorrow (Fri, 6/4) or Saturday (6/5) at the latest and that he would deliver it to me. I went ahead and signed all the paperwork and gave him the cash down payment. After a few days of asking when I was going to get my car he finally texted me on Wed, June 8 saying he was on his way and he finally delivered the car at 8:04 on Wed, June 8 (dusk/dark out). I signed for receipt of the vehicle and he left. I took a short drive and then my son asked to drive the car. When he first got in the car he asked what that one light was on the dash. I told him I wasn't sure as I've never had a car with this many bells and whistles. Everything was fine until the weekend when I tried to set the cruise control and it wouldn't work. Instead I got a warning light (looks like 2 cars crashing) and the other side of the dash says "Not Available Front Radar Blocked". I notified DJ about the issue on Monday, June 13. He told me it was probably just a setting. I took the car back Wed, June 29 and asked them to change the settings so that the dome light would come on at night. Brittany (service dept) told me on Thursday that there was a crack in the grill causing the issue. When I spoke with DJ about the issue he referred me to Aruthr G**** (sales mgr). When I spoke with Arthur he refused to do anything other than re-calibrate the sensor (which can't be done!) and flat out told me the car was fine when they took it in. I don't know what happened in between them taking it in and delivering it to me but they should be responsible for the +$3,000 repairs needed to me car at this time. They are acting VERY unethically and dishonestly!

  Business response

  09/16/2022

  Business Response /* (1000, 5, 2022/07/18) */ See attached letter for response. Consumer Response /* (3000, 8, 2022/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is absolutely untrue! First of all the car CAN be driven over 60 m.p.h. with no issues. Second of all, I notified the dealer on Monday, June 13 - just FIVE DAYS after taking delivery of the car that there was an issue. The car was not delivered to me until 8:04 p.m. on Wed, 6/8 and the damage to the grill is NOT noticeable at all unless you are looking for it (and of course, I wasn't!). They are stating that the 3rd party did not mention any damage but they have refused to send me the report of the readings of the ECM before the other dealership reset it "due to an upgrade". And we did notice the 'crash' light was on the dash the night the car was delivered - it was the first thing my son noticed when he got in the car! The car has not been damaged while in my possession and I wholeheartedly believe the dealership knew of this (or they SHOULD have known of it) and is being very unethical to not fix the problem. Offering to fix the sensor is a moot point since a separate Nissan dealership I took the car to said that it was bent back at an approximate 45 degree angle and could not be re-attached to the grill since it was cracked. I do not believe the grill was cracked when I test drove the car and believe the damage occurred while either at the Subaru dealership OR the Nissan dealership AFTER I had already purchased the car. There was a 5 day lag in between me test driving/ purchasing the car and when it was delivered to me. The Subaru dealership has also stated that their is no notation on the intake form when they purchased the car of any damage and that it's not noted in the pictures. Again, they have refused to send me either a copy of the form or the pictures of the grill. I just want the features of my car to work as they should (cruise control, lane assist, etc.) If they can fix the sensor (or pay for a new one) and get the features to work I am perfectly fine with that. The crack in the grill does not bother me as I have stated, it is unnoticeable unless you are looking for it. Business Response /* (4000, 11, 2022/07/27) */ See attached letter. Consumer Response /* (3000, 16, 2022/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, the front radar blocked light was ON When. They. Delivered. The. Car. It does not stay on 100% of the time; it goes on and off intermittently. There are NO issues with the car driving over 60 m.p.h. - it's just that the cruise control will not work. And again, the reason I did not bring the car back until I did was because THEY did not have a loaner car available until they (as per their service assistant Britney). Again, I am asking g the dealership to repair the car to have the cruise control work as it should.

• Initial Complaint

  12/17/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I viewed an internet ad for a 2014 Volvo XC60 T6 vehicle at Sport Subaru South and one of the features listed was a climate package which included Heated Front Seats, heated rear seats, heated steering wheel, heated windshield and heated windshield washer nozzles and Air Quality System (lAQS). Since we lived 2.5 hours away, the purchase was done entirely online and via phone. We got to the dealership at night and took it for a quick test drive and then made the purchase and drove the 2.5 hours home. The next morning with daylight visibility I was able to really view the car and realized none of the features of the climate package were present in my vehicle as advertised on the internet. I immediately reached out to the dealership and reported the missing features that very next day. I said that this was false advertising and expected some type of compensation for the missing vehicle options as they were not only missing from the vehicle when I expected them but also have an affect on the value of the vehicle. They said they could only offer me a check for $100. I refused that offer as that option package was a $1550 add on for that year vehicle. I confirmed this with a local Volvo dealership. We went back and forth with them making excuses and decided I did not want the vehicle as it was falsely advertised to have features it did not and asked to void the deal and bring the car back. They are saying they will not allow that even though I sent proof of false advertising. I have been professional in my demeanor and all I want is to void the deal and get my deposit back and they are not allowing it.

  Business response

  01/05/2022

  Consumer Response /* (2000, 6, 2021/12/29) */ I was contacted by the General Manager, Josh and he handled the situation very professionally and agreed to allow for the return of the vehicle with a full refund which we received. I was very satisfied with the response by Josh and consider this matter resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩