Customer ReviewsforNotaries.com Inc

Started the process, finished the application then couldn't get to the training that was supposed to be included. The only training I found would cost another $99.00. I tried calling them and it literally told me they were out to lunch and to call back. I have sent 2 emails requesting a refund.Have not heard back yet. Not impressed, and I don't recommend this company.

Hi ********, Our cost does not include the education course because the state also offers a course on their website. You were given the option to add it to your purchase for $19 during registration, however. In addition, we are on EST and our phones are off from 12-1 pm. We require a refund request form to be completed for our refund department processing and as of this writing, we have not received one from you. You will receive a full refund when we have the request. One was emailed to you yesterday and it is on our website under the Terms and Conditions tab. We would still love to help you with this process and apologize for the frustration it has caused you.

Received us mail from this company. Signed with them and they took $55.00 out of my bank account. Attempted to sign in to initiate the training and couldn't. The company said I didn't complete registration. I told them I did because they took my money and I have a client #. After several emails, I asked for a refund as I was not comfortable dealing with them. I was told to complete a refund request but that there would be a $50.00 service fee (which means I would only receive $5.00 back). This company did absolutely nothing to warrant keeping any of my money. My opinion - scam operation. Stay clear of them.

Hi *******,I do apologize that you did not receive any instructions when you made your purchase on 2/15. We have since rectified this issue and you have received a full refund.

Very difficult to get renewal completed. Very slow to respond or notify me of next steps regardless of how many emails I sent or phone calls I made to them. They shredded my application causing me to start the process from the beginning and delaying my renewal. Would not recommend.

Hi *****,I apologize for your experience. Your refund has been issued in full. It is unfortunate that the state has required all of these new steps for new and renewal commissions causing all kinds of frustration for the ** residents as well as bonding agencies like us!

I asked a question about the package and immediately got a response.Very helpful..thank you to Sarah ***.

Thank you for the kind review.

Treated very well. Shipped my supplies quickly. I would recommend them to everyone.

Thank you for your kind words.

Kara at Huckleberry was great. Anytime I had a question she had an answer

Thank you for the great review on Kara. She is a top performer.

I ordered a notary Bond on November 8th immediately canceled it within the hour. I was told refunds were given on the 15 th. I had to write back today which was the 23rd of November to inquire about my refund. When I did the service representative named Melanie stated it had been overlooked but that they had not charged me service fees. I am offended that this woman acted like she was doing me a favor by refunding me my money for a service I did not receive. Why would she even mention service fees? This place is a rip off and I would never use their service.

Your full refund was issued 11/23/2022.

The refund was not initiated until my phone call. If I had not called to find out where my money was I never would have gotten it back. There wasn't even an apology, just a comment about how I wouldn't be further charged for a service I never received. POOR SERVICE AND CUSTOMER SERVICE. Also, the response above is unsatisfactory. The proper response is an apology not indignation.

DO NOT USE THIS COMPANY i SUBMITTED MY INFORMATION ON FRIDAY 05/20/2022 AT 9:56 AM WHICH WAS PAID 124.94. I DOWNLOADED APPLICATION SIGNED IT AND SCANNED IT PDF FORMAT AND SENT IT BACK TO THEM AT 10:15 AM AS A PDF. Here is the signed application Fri, May 20 at 10:15 AM. I GOT A REPONSE BACK SAYING THANK YOU WE HAVE RECIEVED AT Fri, May 20 at 12:11 PM THEN Fri, May 20 at 12:26 PM RECIEVED ANOTHER EMAIL STATING PLEASE SEND AS PDF FORMAT AND AGAIN SENT IT TO THEM AS A PDF FORMAT. Notary Application pdf 147.8kB GOT A REPONSE AT 12:47 PM THANK YOU WILL GET THIS IN PROCESS. THEN ON SUNDAY 05/22/2022 AT 8:19 AM GOT A EMAIL STATING Katherine, Thank you for starting the process of becoming your Texas Notary Public commission through our website. This is a reminder that we emailed you your notary application the day you placed your order on our website. Next, you will need to print and sign your application and send it back to us. Fri, May 20 at 12:47 PM Thank you. We will get this application in process/production today! Sun, May 22 at 8:19 AM RECIEVED A EMAIL Katherine, (SAME AS BEFORE) SENT AGAIN Sun, May 22 at 1:40 PM (Notary Me .pdf 386.1kB) ON MONDAY Mon, May 23 at 7:50 AM EMAIL SAYING Please send as a PDF attachment. Mon, May 23 at 9:53 AM. I SENT THIS Please cancell the application and Refund my money Thank You AT Mon, May 23 at 1:08 PM THEY EMAILED You will need to submit a refund request to have one issued .Refunds are processed on the 1st and 15th of each month. We received your application and it was submitted to the state on 5/20. It is too late to be eligible for any refund. HOW CAN THAT BE BUT MY RECIEPT HAS A DATE OF 05/24/2022 AND AS FAR AS I KNOW THEY NEVER RECIEVED MY PDF FORMAT AND THEN WANTING TO CHARGE ME A 25.00 SERVICE FEE THEY ARE CRAZY. WILL TALK TO A LAWYER AFTER I CALL THEM TOMORROW AND SEE WHAT OTHER LIE'S THEY TELL. 05/24 spoke with Guin informed me she would get ahold of the Texas office and get my refund

Hello Katherine,
After reviewing your account, we submitted your application via e-file to the state of Texas on May 20th the same day you emailed us your signed Texas application. You can call the Texas notary department of Secretary of State ************ with the Packet ID: ****** to verify this information is true. We take it very serious on having every notary application submitted in a timely manner and correctly to the state.

We want to apologize on the miscommunication and confusion we have caused with our automated email system reminding you to resubmit your application to us as well as being told the $25 service charge the representatives have told you they are following the terms and conditions for refunds within 30 days of purchase.

We will provide a full refund of $124.94 and waive the $25 service fee. If needed, you can reach our office 1-800-422-1555 during normal working hours 8:30 AM - 5:00 PM Or email us at [email protected]

I want to thank you for hearing me and I appreciate the promp refund I recieved. Just to let you know I recieved another email wanting
me to send in my document again. I don't know who your IT person is or who dose that for you but you need to get that fixed.
If I decide to reapply I may give you another try. Thank you

Katherine

Thank you Katherine. We have already raised this issue with our Platform and Technology department. We certainly do not want to cause our great customers any grief or other issues. We do appreciate your business and feel free to reach out to us any time at 800.422.1555 or [email protected]. Derrick H**********, SVP

Thank you again
katherine

Their course is extremely misleading and they refuse refunds. I'm extremely disappointed and dissatisfied with the NSA course. There is no value there. I called and requested a refund and they told me I did not qualify. Although I made the purchase 10/01/2021 and I requested a refund 10/12/2021. I would not suggest you purchase from them.

Brittany, we are sorry you were disappointed in our course. We have given you a full refund even though you went through the course and used our services. Thank you, Derrick ***********, Senior Vice President

AMAZING! We struggled with the state of IL for some time to get them to send us our certificate. Nonetheless, this place took care of us like no other! I directly worked with Sarah S and she was always responsive to us. I respectfully disagree with others stating that they do not respond. They have been on top of their things, and I'm switching going forward and will be using them for other notary supplies/questions/etc. I would highly recommend them! A++++++++++ Thank you Sarah and your team!

Thank you for the great review.