Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told the settlement that they will pay ******* but when they pick up my vehicle the check was only ******* I called them back I told them it was not correct fro. What our verbal agreement was they told me that they had recorded our agreement I requested for them to let me hear it and they refused so I have no evidence of our agreement at all meanwhile I sent all the documents they need

  

  Business Response

  Date: 05/02/2025

  Hi there,
  Im truly sorry to hear that this was your experience with us. What you described is completely unacceptable and does not reflect the standards we hold ourselves to. That said, Im very glad we had the opportunity to speak this morning and work toward resolving the issue. We sincerely appreciate your patience, understanding, and the chance to make things right. Thank you again for bringing this to our attention. If there is anything we can do to help, please let me know! 

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 10/30/2024 I sold my car Mustang 2006 v6 to them and I received a check from the gentleman who towed the vehicle out of my driveway. I never cashed the check, of $500 dollars flat. I have reached out to ****** R Titles, and company, 5 times in the last 3 weeks and they never responded. All I want to for them to check and see if the check was cashed, and if not, send another.

  

  Business Response

  Date: 04/22/2025

  Thank you for bringing this to our attention. I sincerely apologize for the inconvenience youve experienced. This is certainly not the level of service we strive to provide. I am currently working with our accounting team to verify whether the check has been cashed. If it hasnt, we will promptly reissue your payment. Please rest assured that we are taking this matter seriously and are doing everything we can to resolve it. Once I have confirmation, I will personally reach out to you to ensure that the new payment is sent out without delay. Again, I apologize for any confusion and frustration this has caused. Your patience is greatly appreciated, and I will make it a priority to ensure this is resolved as quickly as possible.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold 1981 **** f 100 to wheezy when quoted I was told ****** then came down to ****** due to no battery and no catalytic converter as I had conversation with ******** at wheelz I'm I told her it was to old she informed me that they installed them in 1980 So I told her no it did not have one. Then they pick up truck have check for ****** and took 4 days to pick up not same day service like advertised. I want the remainder of my quote

  

  Business Response

  Date: 04/22/2025

  Im truly sorry to hear about your experience with us, and I completely understand your frustration. This is definitely not the level of service we strive to provide, and I want to sincerely apologize for the confusion and inconvenience.
  I tried to reach you this morning but unfortunately reached your voicemail Im sorry I missed you. After reviewing your file, it appears that the agent you spoke with was new and mistakenly recorded your vehicles condition incorrectly. We deeply regret this error and the impact it had on your experience. Additionally, I completely understand your frustration with the delay in pickup and the discrepancy in the payment amount. This is certainly not how we want things to go for our customers, and we are taking steps to ensure this doesn't happen again. Were implementing additional training for our agents to avoid any future miscommunications or mistakes. I want to make this right for you as soon as possible. Please give me a call back so we can resolve this issue to your satisfaction. Again, I apologize for the frustration youve experienced, and I appreciate your patience as we work to address this.

• Initial Complaint

  Date:04/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Wheelzy about selling a car. Didn't like their offer so declined. Car has been sold to another company. Wheelzy is still calling and texting multiple times a day, always from different numbers. They have been told not to contact me again but they will not stop. This is harassment,

  

  Business Response

  Date: 04/21/2025

  I am so sorry to hear that this was your experience with us. This does not sound right at all and certainly does not meet our standards. I completely understand how frustrating and upsetting this must be, and I want to personally look into this matter immediately to get it resolved for you. Unfortunately, with the information provided, Im unable to locate your file in our system. Could you please provide the phone number or reference number associated with the vehicle? This will help us find your file and take the necessary steps to ensure all communication from us is stopped. Again, I sincerely apologize for the inconvenience and unwanted contact. We take concerns like this very seriously, and Im committed to getting this addressed as quickly as possible. Looking forward to your response so we can resolve this for you.

• Initial Complaint

  Date:04/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding deceptive and unethical conduct by Wheelzy related to the sale and pickup of my junk vehicle in ****, ***Details of the Incident:On 4/11, I received an offer of $162 from Wheelzy for my vehicle. I declined this offer and explicitly informed them I would not be moving forward unless they could match or exceed an offer of $305 I received from another buyer. I did not accept their offer.I accepted the $305 offer from the other company and scheduled a pickup. On the morning of the scheduled pickup, a tow truck arrived. The driver did not identify which company he represented. Believing it was the company I accepted the $305 offer from, I handed over my title and received $162 in cash.Upon realizing this was actually Wheelzy, I immediately confronted the tow truck drivers, who then increased the payout to $245. However, this is still $60 less than the offer I had already accepted and planned for.This company sent a tow truck after I had declined their offer, and their driver failed to identify their affiliation resulting in confusion, misrepresentation, and a financial loss. I believe this qualifies as tortious interference with a contract and deceptive business practice.Resolution Sought:I am requesting a payment of $60 to make up the difference between what I should have been paid ($305) and what I was misled into accepting ($245). If this cannot be resolved through the BBB, I intend to file a complaint with the Arizona Attorney General and may pursue a claim in small claims court.

  

  Business Response

  Date: 04/17/2025

  Hi there Tiahn,

  I am so sorry to hear that this was your experience with us; This does not meet our standards at all. Further looking into your file, it appears that this was an error on our drivers end and we sincerely apologize. He is a new driver and still learning our processes and procedures. However, this is still unacceptable and we are currently working on this matter with the driver to avoid this in the future. I just spoke with you on the phone and got this issue resolved. If there is anything we can do to help, please let me know. 

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company and I had made an agreement on a price to purchase my vehicle and the offer had been confirmed and event a confirmation email was sent and showed agreed amount and the driver had been made aware of this and said he didn't care what was agreed on or what contact had been setup by the company he was not going to fulfill the arrangement

  

  Business Response

  Date: 04/16/2025

  Hi there,

  I am so sorry to hear that this was your experience with us. Further looking into your file, it does appear that when we initially gave you the offer of $385, our team was informed that the vehicle was starting but not driving. However, when our buyer came to pick up the vehicle it was not starting since it was missing a battery, this greatly affects the value of the vehicle. However, you are already set up for a pick up for today with another one of our buyers today and I spoke with you this morning to resolve this matter. If you do have any questions or concerns, please let me know! 

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never given this business permission to contact me. I have never given them information on their site or done business with them. I have been receiving between ***** calls for the past 3 days. I have explained to them Im not interested and do not want them contacting me. They are having tow companies call me to arrange pickup of cars that dont even exist.

  

  Business Response

  Date: 04/11/2025

  Thank you for reaching out and sharing your concerns. I sincerely apologize for the inconvenience you've experienced with the repeated calls from our team. After further investigation, it appears that the information associated with your contact was submitted multiple times through our website's "Get Offer" form for several different vehicles. This may have led to the excessive outreach. I understand your frustration and Ive taken immediate action to update your file. Rest assured, your request to stop any further contact has been processed, and you should not receive any additional communication from us moving forward. I have also escalated your case to our management team for further review, as we are always working to improve our processes. We truly appreciate your feedback, and I apologize again for the inconvenience this has caused. Thank you for your patience as we work to prevent this from happening again. If you have any further concerns, please don't hesitate to reach out to me directly. We're here to help.

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23188640
  
  I am rejecting this response because: I said from the first call that I did not use your site and asked for no further contact. I was called over 31 times in 2 days. When I asked to speak to management to see what was going on I was denied. I was getting text for vehicles and saying I accepted offers when I did not even respond to any of them. Wheelzy was contacting local tow companies to tow vehicles even without me responding to their offers. Even if someone used my number by mistake or maliciously on your site nothing was done to resolve the issue and your business practices are harrasing. Calling back to back and continuing to call after I told you to stop. Calling at 11pm and 1am and arguing with me after I said that car doesn't exist and I wish to have no contact.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 04/16/2025

  We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this situation has caused. After reviewing your file, I want to acknowledge your concern and make it clear that your request for no further contact should have been respected from the start. Once you informed our team that you did not wish to be contacted, we canceled all existing offers and notated your account to ensure no further outreach. However, it appears that your information was resubmitted through our "Get Offer" form multiple times, which resulted in new offers being automatically generated over ********************************************************************************************************************************* directly. That said, we completely understand that this was not initiated by you, and we have now taken steps to cancel and correctly notate all associated files. Weve also escalated your case to our management team to further investigate how your information may have been submitted without your intent, and to help us improve safeguards against this type of issue in the future. We are taking your feedback very seriously and appreciate you bringing this to our attention. Again, we apologize deeply for any unwanted calls, messages, or distress this may have caused. If you have any further questions or concerns, please feel free to reach out to me directly. We are here to make this right and ensure it doesnt happen again. Thank you again for your patience and understanding.

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I would like to however speak to someone in management I requested this many times during the calls but the **** refused. Please reach out via email ********************************

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid nothing, won't use them. Just want them to STOP calling and texting me.Go with ANYBODY else. Do NOT even call. You do not want them to have your information. This was my third place to call getting price quotes. They put me on hold, used sleezy sales tactics, "I have to check with my manager" and quoted $450 less than the next best offer. I said thank you for the information, knowing I would use one of the other companies. This company has been non stop calling and texting since to try to strong arm me into using them. I told them I was using one of their competitors and hung up. They called back. I explained that I did not enjoy working with them, and the calls to their competitors were pleasant, so even if they matched the price I would not use them. I continued to get texts and calls from at least three different people. At first I just ignored the texts and voice messages, but I was getting so many I answered the next call and asked them to please take me off their calling list. The lady then proceeded to STILL try to cajole me into selling my van to them. Maybe 20 minutes later got another call from them. Asked this next dude to stop calling me and he also kept trying to pressure me. Companies are supposed to stop calling you if you ask. Seeing as this company won't follow the law in this regard I can't imagine they are trustworthy in any other way. Save yourself some hassle and get more money , use some other company.

  

  Business Response

  Date: 04/07/2025

  Thank you for reaching out to us, and we sincerely apologize for any inconvenience or frustration caused. At Wheelzy, we always strive to provide our customers with the best possible offer based on the vehicle's current condition, damage, and locationfactors that can significantly impact its value. We understand that selling a vehicle can be stressful, and we aim to make this process as smooth and stress-free as possible. Upon reviewing your case, I see that you created an offer on our website through our "Get Offer" form on Thursday, April 3rd. Our team then reached out to gather additional information about your vehicle to ensure we could provide you with the most accurate offer. We also note that we were able to match an offer you received from another company at $650. However, On April 3rd, you informed one of our agents that you no longer wished to proceed with our services, and we immediately processed your request and canceled your file. As a result, you should not have received any further contact from us. We deeply regret that our efforts to follow up were perceived as excessive. I have escalated your case to our management team for a thorough investigation into the matter, as we are committed to continually improving our processes. Your feedback will be invaluable in enhancing our training and ensuring a better experience for all of our customers. Once again, we apologize for any inconvenience this situation may have caused. Please know that we take your concerns seriously, and your request has been fully processed to prevent further communication. We appreciate your feedback and thank you for bringing this issue to our attention. If you experience any further issues, please do not hesitate to reach out directly to our customer service team.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23157559
  
  I am rejecting this response because:
  

  It is clear that this business trains its employees to be overly pushy, then when someone takes the time to complain they pretend they were 100% professional. The system works in their favor because only a small fraction of people will bother to complain.

  They claim that once I informed one of their agents that I no longer wished to proceed with their services they responded immediately. This is a lie. Responding immediately would have meant that once I said I didn't want to work with them and tried to extricate myself from the call they would not have tried to keep me on the line and they would not have called nor texted later. After telling them I did not want to do business with them, I had to yell at and hang up on two different people to get them to stop contacting me. So, while they did eventually stop contacting me, it was far from immediately and working with them was FAR from the smooth and stress-free process they claim is their aim.

  Both employees I spoke with tried to keep me on the phone after I said I didn't want to do business with them. Clearly this is the tactic this business uses and I am certain they train their employees in this tactic. I never asked them to match the competitor's price, the fact that they did and then called and texted later to tell me about it is part of the problem and shows their aggressive tactics. After getting a price quote I said thank you, and tried to hang up. That should have been the end of my dealing with this company. They kept me on the line and asked more questions. I said I was going with a competitor because the other two companies I contacted offered better prices AND were much more pleasant to deal with. This company KEPT contacting me after this point, excited about how they could match the price. Clearly their goal is to harangue people into using their services. Not an ethical business practice, hence my complaint.

  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 04/16/2025

  Were truly sorry for the experience you had and appreciate you taking the time to share your concerns. Your feedback is important and helps us improve the way we operate. After reviewing your file again, I want to sincerely apologize for the inconvenience and frustration caused by our communication. I completely understand how it felt overwhelming and unprofessional, especially after you made it clear that you did not wish to continue with our services. Youre absolutely right once a customer expresses they no longer want to be contacted, that request should be honored without delay. While our records indicate that your file was canceled and notated after you asked to be removed from our call list, we acknowledge that a follow-up call was made in error shortly afterward. That should not have happened, and we sincerely apologize for that misstep. We take your feedback seriously, and Ive escalated your experience to our management team for a full internal review to help improve our processes and procedures. Our goal is always to provide a respectful, pressure-free process, and its clear we fell short in this case. We do not train our team to be aggressive, and we are addressing your report to ensure every team member is held to the highest standards of customer care. As of now, I can confirm that your file has been fully canceled, and all communication has been halted. You will not receive any further contact from us moving forward. Again, I am very sorry that your interaction with us was stressful. We appreciate you bringing this to our attention, and if there's anything else we can do to make this right, please feel free to reach out to me directly. We're committed to learning from this and doing better. Thank you again for your time and feedback.

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically, 4 texts in 6 hours, 2 phone calls in less than 24 hours Sat/Sun. One more text the next day. Total 7 contacts in 27 hours. I did not respond to any. I only wanted a quote. Called customer service who justified the communication, even told me the first text was automated, yet the text started out with the word "I" and no name. I didn't get a name until the fifth text. The phone messages I could barely make out the name. Also, the phone number was a local phone number the phone message left an 8** -***-**** number to call back. It was the customer service employee who continued to justify the messages that brought me to this complaint. Also, the option to opt out was only on the first text message. I asked for the quote Saturday morning 3/29/25 and the I had a busy weekend planned, including today. I have my notifications volume up so I can hear notifications from family and friends, not constant communication from a company I only requested a quote from. One text, one phone call is fine. Seven in 27 hours is not. No other company I requested a quote from did that, I received one email from them. Yes, their quote was higher, but not worth the annoying communications. I don't need to respond or explain why I didn't respond. But, here is my explanation why I didn't respond to the first text and phone call. Saturday I was busy helping my elderly parents with shopping and cleaning and quickly clicked on the first text and barely read it. Same with the other three texts that were sent during the next six hours. I didn't call back for the same reason, I was busy. I also need to get a duplicate title on Mknday. I don't live on my phone, that's why I have the volume up on my notifications. The final reason is I am not positive what I want to do. I have other options.

  

  Business Response

  Date: 03/31/2025

  Thank you for your feedback, and I am sincerely sorry to hear about the experience you had with us. I completely understand how the volume of communications could be overwhelming, especially when you were simply looking for a quote. After reviewing your file, I see that on Saturday, March 29th, you submitted a request for a quote via our online form. This triggered a series of automated messages as part of our process to gather information, but there was no response from you at that time. To clarify, after your initial inquiry, one of our agents attempted to reach you on Saturday afternoon around 3:30 pm to discuss the details of your vehicle to ensure we could provide you with the most accurate offer. Unfortunately, we couldnt connect and left a voicemail, following up with a text to explain who was calling and why. On Sunday afternoon, we made another attempt at 12:30 pm and again left a voicemail and sent a text after not reaching you. We understand that you were busy and not in a position to respond immediately, and we apologize if these multiple attempts caused any frustration. As part of our policy, we make every effort to gather comprehensive details to ensure that we provide the best offer for your vehicle. While we understand that some companies may offer instant quotes, we believe a more personalized approach, which takes the full condition of the vehicle into account, is crucial to ensure you receive the most accurate and fair offer possible. During the call, my agent made an effort to explain this to you, but I understand the situation was frustrating, and we sincerely apologize for any inconvenience. We strive to maintain respectful communication, and we regret that this did not meet your expectations. I also want to address another important point: when you responded with "Stop texting and calling," our system automatically placed you in our "opt-out" list, meaning you would no longer receive any further texts or calls from us. I understand that you may not have realized that replying with "STOP" automatically triggers this action, and I wanted to make sure this is clear. Ive also tried reaching out to you by phone this morning but reached your voicemail. Im sorry I missed you! If you'd like to discuss this further or have any questions, please dont hesitate to return my call. Id be happy to assist you in any way I can. However, as you indicated during our phone call, you no longer wish to continue business with us, and I understand your decision. My agent then canceled your file, as requested. Additionally, I can assure you that I, along with my management team, will be investigating your file to improve our processes and communication moving forward. Again, I apologize for any frustration or inconvenience this has caused. Thank you for bringing this matter to our attention.

  

  Business Response

  Date: 03/31/2025

  Good morning BBB,
  After reviewing the file, I would like to address the situation regarding the interaction with Ms. ****** During the call on Sunday afternoon, Ms. ***** was quite upset and raised her voice, speaking over our agent. Despite our agents best efforts to assist her, Ms. ***** did not allow the conversation to proceed productively. Following this interaction, my team promptly canceled her file, as she explicitly requested no further contact and stated that she no longer wished to do business with us. Additionally, I made an attempt to reach out to Ms. ***** this morning, as she had requested to speak with a manager. However, I was unable to connect with her. Since she has already expressed a clear desire for no further communication with our team and does not wish to continue doing business with us, I am unsure how to proceed in assisting her further. Thank you for your understanding.

  

  Business Response

  Date: 03/31/2025

  Additionally, as stated under our form on website; by completing and submitting a form you are agreeing to:

  "We only contact you about your car.

  By submitting, you acknowledge our privacy policy and agree to receive messages from Wheelzy and our partners."

  I have also attached a screenshot of this from our website directly. 

  If there is anything I can do to assist further please let me know! 

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23135704
  
  I am rejecting this response because:

  You continue to justify your actions. Your response started with an apology followed by a justification. There wasn't an automated response and the stop to opt out was only in the first text, which I only glanced at. 

  Here is the first text: All in first ******* It is clearly not an automated text. 

  Hi I was able to increase your offer with Wheelzy to $362. We will also pay for towing so you don't need to worry about that and my offers are guaranteed meaning my driver won't show up and try to lower the offer on you. Please send me the pick up address and VIN and I will have my dispatch call you to go over the payment and pick up time. - Reply stop to opt-out. - Wheelzy

  First of all no name. Who is I and Me and My? I wanted a quote only. Four texts in six hours is three more than needed and annoying and one phone call three hours after the first text. I've read the complaints on *********

  I am done with this issue and am moving on after this response as you and your company continue to rationalize and justify your actions. I won't have another thought about Wheelzy as I made my complaint, didn't receive satisfactory response and I have better things to do, as well as still considering my options which you are not a part of. 
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 03/31/2025

  I never once said that I didn't want any messages. My complaint was simply that five messages, four texts and one phone call in six hours was annoying and more. And when I contacted customer service they justified everything and never once acknowledged my complaint. As well as the message being automated,  which is untrue. 

  One text, one phone message per day doesn't bother me. Five messages in six hours is excessive. That is one message every 1 hour and 12 minutes. 

   

• Initial Complaint

  Date:03/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the company to inquire about cost of service. I was insulted by the low amount offered for the vehicle. The customer service representative tried to haggle with me for a different price. I hung up the phone on him. He then proceeded to text and call me 6-10 for times. I've said no multiple times kindly. I don't want contact with these people anymore.

  

  Business Response

  Date: 03/31/2025

  I am very sorry to hear that this was your experience with us, and I truly apologize for any frustration caused. After further investigating your file, it appears that you were hoping for an offer of $500, and Im pleased to inform you that we were able to meet that amount. Regarding the additional communication, I completely understand how it can be overwhelming and frustrating. I sincerely apologize for any inconvenience this caused. I can confirm that you requested no further contact on Friday, March 28th, and your file was promptly canceled, so you should not receive any further communications from our team. At Wheelzy, we always strive to provide our customers with the best possible offer based on the vehicle's current condition, damage, and location, as these factors can significantly impact its value. We understand that selling a vehicle can be stressful, and our goal is to make the process as smooth and stress-free as possible. To ensure this doesnt happen again, Ive escalated your case to our management team for further investigation. Your feedback is important to us, and it will be used to enhance our training and improve our processes moving forward. Again, I sincerely apologize for any inconvenience this may have caused and thank you for bringing this matter to our attention. If theres anything else I can do for you, please dont hesitate to reach out.

  Customer Answer

  Date: 03/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****