ComplaintsforWheelzy LLC

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I sold a car to Wheelzy on June 15 2024 for $316.00.They cut me a ********** was just returned for insufficient funds.

  Business response

  06/25/2024

  I'm so sorry for the inconvenience! That is not normal at all! I am going to reach out to you now so we can get this resolved ASAP for you! 

  Customer response

  06/25/2024

  They have quickly resolved this issue. I'm actually really surprised how fast they did. 

  Customer response

  06/25/2024

  Date Sent: 6/25/2024 1:07:42 PM
  They have quickly resolved this issue. I'm actually really surprised how fast they did. 

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/3024 I had contacted wheelzy in regards to my 2010 mini ****** I scheduled a pick up time they came and picked up my car gave me a check which is still not been able to cash it was told I could create a PayPal account and they could send it to me that way however that was Friday and they closed I was told he billing department won't not open until Monday . It is now Monday four days later they have my car and I have NOT BEEN ABLE TO GET PAID THIS IS RIDICULOUS I CREATED A PAYPAL BUT BY THE **** I GOT IT SET UP I THINK THE CHECK WAS Voided They THE COMPANY BX U WSS UNABLE TO DIGITALLY deposited it . I just want my $500.00 or my car but preferably the money . Do not let the driver leave with your car until u are able to get the founds in your hand bc I feel like this is a scam I would not recommend this company to one thru should not be in business. Thanks

  Business response

  06/03/2024

  Hey *******,

  
  I tried to call you about your 2010 *****************, but got your voicemail, sorry I missed you! I want to start off by saying that I apologize for all inconvenience that this caused you. Further looking into this, it appears that the bank that you went to was requiring two forms of Identification before cashing the check and you only had one form of ID with you at that time. Which is completely understandable, I'm not sure where you went to cash this check, since most banks only require one form of ID to be able to cash the check. Unfortunately, that was not something us, Wheelzy can avoid because we are not the bank that is cashing the check and that was the banks requires. After reviewing your file, I can confirm that the check issued to you at the time of pickup was valid. You were fully paid for the vehicle, and the transaction has been successfully completed and processed. I apologize for any inconvenience or delay caused during the process, as our accountant is unavailable on weekends. If you have any other questions or concerns, I'm here to assist you!

  Thank you! 

• Initial Complaint

  05/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I sold my car in good faith to Wheelzy on 5/28/24. I signed over the title and was issued a check for $900. When I tried to cash the check that day, I was told by **** of America (the issuers bank), that the check was invalid and couldnt be cashed. I immediately called Wheelzy and was told to try back tomorrow. I went back to **** of America on 5/29 and was told once again that the check was invalid. Wheelzy suggested I go to a cash advance business if I needed the money right now. I went to ACE Cash Express and had to pay $40 to get MY OWN MONEY! I would like to be refunded my $40.

  Business response

  05/30/2024

  Good morning, *******,

  I truly do apologize about this. On our end everything looked good to go and ready for the check to be cashed. I'm not sure what happened, but I am going to be giving **** of America a call as soon as possible so we can get this figured out, to avoid this in the future. I just spoke with you on the phone, and we got this all resolved, if you need anything further, please let me know. 

  Thank you!

  Customer response

  05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I wanted to sell my car & in order to do so i needed to have an offer , first they offered $495 & then the tow truck driver refused to take it because of no cataltic convertor ! So again the offer dropped from that to$274 ,so i decided to take that & the same tow truck driver came and only gave me $162 & said that i had to discuss that with the wheelzy people ! I had to go and get to work ! They played their games and wont reply

  Business response

  05/07/2024

  Hi ****,

  This is ***** with Wheelzy, I tried to call you about the 2003 Chevrolet but got your voicemail, sorry I missed you! Further looking into this issue this was our error. That representative is no longer with us and does apologize for the inconvenience that this caused. We do apologize for the inconvenience and frustration that this has caused. I want to get this resolved ASAP for you. Call me when you can!

  Thank you
  
  

• Initial Complaint

  05/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I received an offer from Wheelzy to purchase my vehicle on 23APR2024. I did miss multiple phone calls attempting to set up the pick up time for my vehicle.(I am on night shift so it is difficult for me to answer the phone during normal business hours.) Yesterday, 02MAY2024, I received a text message that said my offer was good until this afternoon. I reached out via text message at approximately 8 A.M.(03MAY2024) and was informed that the offer is no longer available, but they could offer me 66% of the original offer. I pointed out that the previous communication stated the original terms were available until the afternoon, but this did not change the response. If you are plan on engaging with this business please understand that they are not above changing terms mid-deal.

  Business response

  05/07/2024

  Hi ***,

  Hey ***, this is ***** with Wheelzy. I tried to call you about the 1998 Mercury. I'm sorry I missed you. I do apologize for any inconvenience that this has caused. Further looking into your file, it looks like our tower did try to contact you for over a week to get the vehicle scheduled for the $301 offer. However, was unable to reach you. Our offers are time sensitive; due to the demand in your area for the vehicle, that's why the offer did change. I was able to find another tower for you though and we can offer you $245! We would love to still get this vehicle picked up for you.

  Thank you!

  Customer response

  05/08/2024

   
  Complaint: 21661225
  
  I am rejecting this response because:

  I understand that the contact attempts were made and I am not disputing this. 

  You can clearly see the time stamp indicating an expiration to the offer on the afternoon of 02MAY2024.

  I responded prior to the afternoon and was informed that the offer was no longer valid. 

  I understand that these offers are time sensitive, but I clearly met the deadline of response to receive the full offered amount. 

  Please provide an offer for the original amount. ($301.00)

  Please review the images that are attached to the original complaint to verify the time stamps. 

  Sincerely,
  
  *********************************

  Business response

  05/13/2024

  Hey there ***,

  I tried to call you about the 1998 Mercury. I'm sorry I missed you. I do apologize for any inconvenience that this has caused. Further looking into your file, it looks like you were given the offer of $301 on Tuesday April 23rd. After that date our tower tried for over a week to get in contact with you to get the vehicle scheduled for a pickup for the $301 offer. However, was he unable to reach you. My team also tried to also reach out to you via phone calls and text message from April 23rd to May 2nd and sent you a text on May 2nd, letting you know our offers are time sensitive; due to the demand in your area for the vehicle and that it will be expiring at the end of that day of May 2nd. However, we did not hear from you until to following day on May 3rd, after which the offer had already expired. My team and I worked really hard for over a week to get in contact with you and was not able to get in touch with you. I have also tried reaching out to you several times myself to discuss this with you, but I've been sent straight to voicemail each time. I was able to find another tower for you though and we can offer you $245! We would love to still get this vehicle picked up for you.
  Thank you!

  Customer response

  05/14/2024

   
  Complaint: 21661225
  
  I am rejecting this response because:
  

  See attached response.

  Wheelzy Rep: ******** offer will expire tomorrow afternoon..."

  My response the following day (in the A.M.): " I would like to schedule a pick-up"

  To receive an acceptance to your response I require either an admission that Wheelzy changes the offer whenever convenient regardless of prior conversation/agreement or an offer for the original asking price. (Please open attachment prior to response)

  Best,

  Ben

  
  

  Business response

  05/15/2024

  Hey ***,

  I completely understand and I want to get this resolved and made right for you ASAP! I have been trying to get in contact with you for a couple days now to get this resolved and get this vehicle picked up for you. When would be a good time to give you a call?

  Customer response

  05/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ***** was extremely helpful. Wheelzy ended up making good on the original offer. Thanks *****. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  05/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Fraud. Scam. Offer a price and then pressure you to take a lower price. Send ,me your e-mail so I can send more information.

  Business response

  05/06/2024

  Hey, 

  Further looking into this complaint, I have tried to talk to this customer, along with my business development manager. However, he has been extremely hostile to myself and my team, threatening us and cursing us out. I tried to talk through the situation with him, but he is beyond the voice of reason and just keeps cursing and threatening me. He just was not happy with the quote he was given for his vehicle.

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Scam. Wheelzy is a platform for shady business owners to shortchange you for your car. Got connect w/ an extremely rude tow truck driver, late with no warning that he was nearby. He barely looks at my car and knocks off a hundred from my estimate. I had to force him to explain why, he told me its because he was expecting two catalytic converters on my car and there was only one and "it didn't look original" (it is). He pointed in the hood and said this is where the second catalytic converter would be. He told me he drove far to pick this up and if I dont like the price I can try elsewhere. I regrettably said yes assuming he was not lying to me. After making the sale with his rude friend staring at me (Im assuming so that I dont try to counter-rob them,) I look up my car and sure enough, its only supposed to have one catalytic converter. Im sure their dispatch made them aware of this so the inspection could go smoothly. I told Wheelzy and they said I am indeed correct, my car is only supposed to have one catalytic converter and having the correct amount in my car should not have prevented me from receiving the full payment of their declared estimate. They told me they would contact the dispatch to try to talk and reach an agreement so that I could get this situation fixed for me and I could be paid the difference. I stayed by the phone all day and only got one call from them asking me to repeat all the details. Three days later, after not hearing back from anyone, Wheelzy texts me with completely wrong information saying that the reason the deduction was made was due to missing catalytic converter. They didnt even have the correct information on how much I was paid versus what was deducted even though I had to tell them over the phone all the details twice. I tried calling them and was hung up on from each of their numbers. Still waiting on a response for a situation I shouldnt even have to be in. If you value your time and money, avoid this scam.

  Business response

  05/07/2024

  Hi ****

  This is ***** with Wheelzy, I tried to call you about the 2000 ********** but got your voicemail, sorry I missed you! Further looking into this issue this was our error. That representative is no longer with us and does apologize for the inconvenience that this caused. We do apologize for the inconvenience and frustration that this has caused. I want to get this resolved for you as soon as possible. Please give me a call back when you can!

  Thanks.
  
  

  Customer response

  05/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  05/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I reached out to Wheelzy to get a quote on a vehicle I want to get rid of and I put that there were no tires or rims and they offered $403 I didn't accept the offer because I was seeing what other offers were around well they reached out to me via text asking for pics of the vehicle and then proceeded to offer me $450 I told them I'll accept that offer and they said that the pickup people would contact me to schedule pickup they reached out the next day to schedule the pickup (today 5/1/2024) and was called by a rude woman who told me that they have to lower the offer to $250-$300 I then reached back out to wheelzy and told them what happened they said that they lowered it because there were no tires and rims and I told them that they knew there wasn't by not only the online form I filled out originally but also by the pics I sent where they increased the offer. They definitely do not stand on their pricing and are not dependable.

  Business response

  05/01/2024

  Hi ********,

  I just spoke with you on the phone. I again do apologize for any frustration that was caused during your experience. As mentioned in our conversation, we need at least three tires on the vehicle to be able to tow the vehicle and we would be able to still honor the $450. Unforuantly, like the agent that helped you was new and that's what caused the confusion. We will be working with this representative, so this does not happen again. I know you said you need to significate other to see if you can get those tires on the vehicle. We will be following up with you tomorrow to see if that was an option and if so, we will be so very happy to get you rescheduled for a pickup. Again, i apologize for an inconvenience or frustration.

  Thank you!

  Customer response

  05/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  They rectified the situation and definitely went above and beyond to fix their mistakes. 
  Sincerely,
  
  *********************************

• Initial Complaint

  04/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They picked up my 2013 dodge ram I signed my title over and they provided me a bogus check for the amount of 1500

  Business response

  04/30/2024

  Hi Brain,

  This is extremely important to us, and we apologize for any inconvenience. I tried to call you about the 2013 *** but got your voicemail, sorry I missed you! I want to get this issue resolved as soon as possible for you. I just checked our account, and it doesn't seem like the check has been cashed yet. What issues are you having with the check? Please go ahead and give me a call back so we get this issue resolved. 

  Talk to you soon.

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  04/18/24, I was selling my junk car for $348... I first called with reference number at 10:35a.m. (The tow was scheduled from 12:00p.m. to 2:00p.m.) , by 10:44a.m. They were texting asking me if somebody had picked up my car ALREADY ? I replied, "currently waiting for pickup" ... Which they replied, "Great! Kindly confirm once the vehicle has been picked up and you get paid the offered amount. Thank you." I then sent them my requested email so I can get confirmation (like an invoice) around 11:53 ... So time went by It gets to 12:49, they texted and said, "They will be giving you a call when they are on the way. I will give you a call back a little later to make sure they made it out". I said okay thanks, times goes by again, now it's 1:47 I text and ask, " hello do you know what time they'll be here?" another text comes in at 1:49 .." The tower will call ***** minutes before picking up the car. We will check back with you". I then replied, " The time slot was 12:00n to 2:00pm , so did it change Because it's 1:50 pm?" They reply at 1:57, " Hey ., I just got off the phone with dispatch and they did let me know that a driver has been dispatched to pick up your vehicle. However, he is running a bit behind with his pick-**** He will still give you a call an hour prior on the way to pick up your vehicle. Please feel free to continue with your day and let us know if you have any other questions. Thanks" (their following text 2:06pm) " Hi there just checking to make sure my driver picked up your car and paid you $348? :-) We need to know to release liability. - Wheelzy"... I replied, "No he hasn't picked up this car yet and I thought the time frame was from 12:00 to 2:00". They replied, "The driver is running a bit behind with his pick-**** He will still give you a call an hour prior on the way to pick up your vehicle. Please feel free to continue with your day and let us know if you have any other questions. Thanks. THEY DID THIS UNTIL 4:40 PM!! I CANCELLED THAT QUICK!

  Business response

  04/25/2024

  Hello *******************,

  I tried to call you about your 2002 Saturn, but got your voicemail, sorry I missed you! I want to start off by saying that I apologize for all inconvenience that this caused you. Unfortunately, our drivers have to respond to any emergency calls that are made in their area and that can cause some delayed pickups. Your feedback is very important to us, and I have escalated your file to the appropriate leadership departments to improve our communication practices. I would love to make this right for you, and I see we can now provide an increased offer for the inconvenience this has caused if you are still in the market to sell your vehicle. 

  Looking forward to hearing from you shortly. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩