ComplaintsforLilys Perfumes
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Complaint Details
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Initial Complaint
06/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Order #XXXXX NOT DELIVERED Date of Purchase: May 11, 2022 Amount: $89.65 Item: Lancome La Vie Est Belle L'eclat EDP 2.5 oz. Status: Out of Stock/Processing (As stated on website: fragrancemadness.com) I communicated my issue on May 25 on the fragrancemadness.com website requesting a status update and to date have not received a response.Business response
06/29/2022
Business Response /* (1000, 8, 2022/06/28) */ Contact Name and Title: liliana ***** Contact Phone: XXXXXXXXXX Contact Email: ****************@gmail.com we fixed this issue and apologized to the customer as we had a family emergency overseas and the site was put on hold everything out of stock but we missed that item and the customer was able to order but we didn't check notifications thinking the site was on hold. the item ordered has been shipped today here is the tracking usps priority XXXXXXXXXXXXXXXXXXXXXX and we have communicated directly with the customer thank you Consumer Response /* (2000, 10, 2022/06/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have accepted the response from Fragrance Madness.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.