123 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Barbara G
1 star07/16/2024
Massey has been attempting to care for our lawn with pesticides for more than ten years. This year, they killed our grass. There is poor communication about our issue and no reference to solving their poor management with no recourse to help! Their staff did something wrong this year. We have an estimate to re sod and its so expensive. I would NOT recommend this company. They do *** care! We were allegiant to them and they will not own their responsibility of this .
Massey Services, Inc. Response
07/17/2024
We apologize for the negative experience, *******. Your feedback is important to us, and we deeply regret that our service did not meet your expectations. It is concerning to hear about the damage to your lawn and the lack of communication.
We understand how frustrating this situation must be, especially after being a loyal customer for over ten years. We take your concerns seriously and are committed to resolving this matter promptly. Our **************** will contact you directly to discuss the issues youve raised, including the damage to your grass and the costs associated with re-sodding, and to work towards a satisfactory resolution.
Thank you for bringing this to our attention and giving us the opportunity to address and rectify the situation. Your satisfaction is important to us, and we are here to help make things right. Thank you for your patience and understanding. Once again, our apologies.Thank you,
Massey Services Customer CareReview from Racquel K
1 star07/08/2024
I canceled my service last may and I paid in full for the whole year. I have not received my refund for the remainder of the year. I had to cancel since Massey service went downhill. I have followed up countless times and been given the same answer that it's in the corporate officeMassey Services, Inc. Response
07/09/2024
Thank you for sharing your feedback, ******. We're very sorry to hear about the issues you've encountered with our service and the delay in processing your refund. We understand your frustration, regarding your refund since you canceled your service in May. It's completely unacceptable that you have had to follow up countless times without receiving a satisfactory resolution.
To ensure we address this matter promptly, our **************** will be reaching out to you directly. We are committed to resolving this issue and making sure you receive the refund you are owed. We are determined to make things right. Once again, our apologies.
Thank you,
Massey Services Customer CareReview from Ir B
1 star06/12/2024
6/12/2024: a driver tried to hit me while I was taking a picture of the truck's License Plate. The driver parked in front of my house and was in the running vehicle for a while. The truck's exhaust system pointing my direction as I was working on my yard. I approached the driver and asked him to please park in front of the house he was servicing. I told him I didn't have a contract with Massey. He backed-up the vehicle few feet away. He then went to work on the house across the street. After finishing his job, the driver then got in his truck and defiantly moved it in the same spot I asked him to vacate. I went to the back of the truck to take a picture of the license plate and he backed-up his truck almost hitting me. He kept in the same spot, and then he drove a little further, and parked still in front of my house.Massey Services, Inc. Response
06/13/2024
Thank you for sharing your experience with us. We are very sorry to hear about the incident you described involving our driver. Such behavior is completely unacceptable and does not reflect the standards we uphold at Massey Services.
We take your feedback seriously, and our **************** will be reaching out to you promptly to address this matter directly. Ensuring the safety and respect of our community members is our priority, and we are committed to taking appropriate action to prevent incidents like this from happening in the future. Thank you for bringing this to our attention and for your patience as we work to resolve this issue.Review from Melanie D
1 star06/10/2024
Cancelled service with Massey in February 2024 due to horrible service. Reviewed my bank account in May and was charged $70 for services that were never rendered. I contacted the home office in ************ and ***********, ** twice to request a refund because I cancelled the service almost 3 months ago so why in the world was I charged? I am still waiting to receive a refund. This company is non-responsive with poor customer ********************** and I will never do business with them again. PLEASE RETURN MY $70!!!!Massey Services, Inc. Response
06/11/2024
Thank you for bringing this to our attention, *******. We apologize for the inconvenience you've experienced regarding your cancellation and the subsequent charge. Our records indicate that you canceled your service in February 2024, and we are investigating why a charge was processed in ******************************** will be in touch with you directly to resolve this issue and ensure that you receive your refund as soon as possible. Your feedback is important to us, and we are committed to improving our services based on your experience.
Thank you for your patience.Review from Lori S
1 star06/08/2024
MASSEY SCAMS WIDOWS!In 2017, my husband and I switched pest control to Massey. We had OK service for a few years. Shortly after my husband died, I paid Massey $3961 to replace my irrigation system. Before I hired them to do this, the system was working OK but they said they would replace it with 100% coverage. I also started paying a fee for quarterly irrigation system inspection. This new system never worked correctly and I was constantly calling them to fix it. ***** died, weeds took over the yard, sprinkler heads (they lied about replacing) were breaking and they kept trying to get me to pay for new heads. They even blamed the pressure from my well though it was the same it always had been! Why wasnt this accounted for in the new system? I was paying almost $200 a month for all their services! The lawn sprayer guy left HUGE areas where weeds started taking over my lawn! The ONLY service they offered that worked was their home pest control! Thank God I have not had to find out if their termite control worked yet. In 5/24, I noticed an entire zone of grass was dying. They accused my lawn guy of breaking a sprinkler head. I hired a reputable irrigation specialist to attempt to fix the broken head. They showed me that the pipe, not the sprinkler head, was cracked in two! I have a picture of the break which occurred 11/23 when the fiber optic company broke it while installing a cable! The zone had NOT worked for 6 months! They also told me there was nothing wrong with my well pressure! They had to replace many sprinkler heads because Massey had installed the wrong ones. The rest of them were not adjusted correctly! Once Massey heard that I had figured out their irrigation scam, they offered to refund 2 of the quarterly charges! I believe they scammed me because I was a grieving widow. Massey needs to either put in the new irrigation system I paid for or refund my money so that I can get a REAL irrigation company to save my lawn. Shame on them!Massey Services, Inc. Response
06/10/2024
Hello ****, We sincerely apologize for the distressing experience youve had with our services. We deeply regret that we did not meet your expectations, especially during such a challenging time after the loss of your husband.
Your feedback is extremely important to us, and its clear that we failed to provide the quality and reliability you deserve. This is not reflective of the standards we strive to uphold at Massey Services. The miscommunication and inadequate service you received do not align with our commitment to excellence.
Our **************** will contact you directly to address your concerns and work towards a resolution. We are committed to making this right.
Thank you for your patience and for giving us the opportunity to resolve this matter. We appreciate your business and hope to restore your trust in our services. Once again, our apologies.
Best regards,
Massey Services *************Review from Rani C
1 star06/03/2024
Worst Service!! Worst CUSTOMER **********************!!The technician left rudely without completing the service. Gave false information as charging $5 extra for rodent traps. Called in to the office and explained how the technician left without completing the service and the Frisco Manager ****** says that the technician was right and he left because he could replace the rodent traps for free. What kind of customer ********************** is this????? I told him that I have been with Massey from past 10 years and never faced this kind of issue and told him if they are not able to service me in replacing the rodent traps then I would like to go ahead and cancel the services. Manager went ahead and cancel the services.He was not even able to send me the cancellation in written and says he is not obliged to do that and cannot send anything in writing.Very disappointed and dissatisfied with such disrespectful staff.PLEASE DONT USE THEM AT ALLMassey Services, Inc. Response
06/04/2024
Thank you for sharing your feedback. We deeply regret to hear about the issues you've encountered with our services and apologize for the inconvenience and frustration this has caused.
We understand your disappointment regarding the rudeness you witnessed from one of our team members, as it does not align with the customer ********************** we aim to provide.
We are committed to resolving this matter to your satisfaction. Our **************** will contact you directly to discuss your concerns and resolve as quickly as possible. Thank you, once again, our apologies.Thank you,
Massey Services Customer CareReview from Thalia K
1 star05/28/2024
I signed up for Massey and paid in full. Once my services I paid for concluded, I began being billed quarterly. I called *** was told I'm being billed quarterly, and immediately took ownership for my oversite, paid the balance and cancelled service. A technician returned in February and I immediately called and disputed the services. They assured me it was cancelled and it's now May, nearly June and I've been trying to resolve this dispute. Today the general manager came to my home, unannounced to hand deliver a notice of intention to file a mechanic's lien. This is confrontational and unprofessional on so many levels. I will never use Massey's services ever again and will let everyone I know about my experience with them. I'm only leaving one star because my review could not be submitted with selecting one.Massey Services, Inc. Response
05/29/2024
Thank you for sharing your experience, ******. We apologize for the frustration and inconvenience you have faced regarding your service cancellation and the billing issues. This is not the standard of service we strive to provide. Our **************** will be reaching out to you directly to address your concerns and work towards a resolution. We appreciate your feedback and the opportunity to make things right. Thank you for bringing this to our attention. Once again, our apologies.
Thank you,
Massey Services Customer CareReview from SAJI J
1 star05/24/2024
Massey Services Inc. is demanding payment for a service that was never provided. Despite no scheduled visit and no service completion, they billed me $85.74 and threatened to send the bill to a collection agency. They claim their technician was present at my property based on GPS tracking, but no service was actually performed. I found their customer ********************** team to be rude and threatening. The office managers or the team members could be more customer-friendly. I have been with this company in multiple houses for many years. Instead of completing the service and waiving the fee, the service never happened, and they hung up on my call more than twice. I will not be using their services again and would also caution others against doing so.Massey Services, Inc. Response
05/28/2024
Thank you for bringing this to our attention, ****. We apologize for the inconvenience and frustration you have experienced. This situation does not reflect the level of service we strive to provide. Our **************** will be contacting you directly to address your concerns, investigate the matter, and ensure a resolution. We value your long-term loyalty and appreciate the opportunity to make things right. Thank you for your patience and feedback.
Thank you,
Massey Services Customer CareReview from Robert C
1 star05/20/2024
Massey Services recently purchased the pest control company that I have used for the past twenty-one years. In March of this year I renewed my annual termite inspection for the first time with Massey Services in *******************. I was scheduled for an inspection on 4/29 between 8am and 10am; no one arrived by the end of the day despite our phone calls. In a later phone call the phone representative apologized for the missed appointment and said that a supervisor would personally conduct the inspection. The appointment was set for 5/20 between 8am and 10pm. Again, no one showed up. When my wife called she was told that the appointment was scheduled but it must have been done by mistake. The supervisor was on a trip to the ******************. Another appointment has been scheduled.. I miss our old pest control company!Massey Services, Inc. Response
05/21/2024
We're deeply sorry for the inconvenience you've faced with scheduling your termite inspection appointments. It's disheartening to hear that our service fell short of your expectations, especially as a loyal customer transitioning to **********************.
Missing appointments is unacceptable, and we understand the frustration it has caused. Your time is valuable, and we should have ensured better communication and reliability in our scheduling process.
Please know that we take your feedback seriously and are actively addressing the issues internally to prevent such occurrences in the future. Our corporate office will reach out to you directly to discuss your experience and ensure that future appointments are scheduled and fulfilled smoothly.
Thank you for bringing this matter to our attention. We appreciate your patience and the opportunity to make things right.Review from Bronson H
1 star02/26/2024
Signed up for a 1-year service with Massey at one year 3 months I get a call saying that they have been servicing my address when I was not home and that I owed them another $100 and they needed payment immediately. I did not sign up for a reoccurring bill nor did I ask for service to be continued they just decided I owed them money complete scam. Horrible people
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