Business ProfileforSams LP Gas

Sam's Gas installed a 500 propane gas on my property. They fill this tank with propane. This gas powers my pool heat pump and the house generator. The generator company sends a tech to maintain the generator. They also check the gas tank. In August 2022, they found the gas tank to be leaking. I called Sam's Gas - they asked if I smelled gas - I said no. They sent a tech out -- a few days later -- only because I insisted. This tech said the tank had no leak. Then in December 2022, the generator guy came out again to maintain the generator and again checked the gas tank and again called to tell me the gas tank was leaking. This time I asked for proof - so he sent me a picture. I called Sam's Gas and sent them the picture. This time they scheduled the tech 3 weeks out. On December 30, the tech came out - and said the tank was not leaking. I said did you look at the picture? The office never looked or shared the picture. After looking at the picture -- he agreed there was a leak. They left. A week later -- the heat pump would not heat the spa and the generator would not crank on. I called Sam's Gas -- I had to wait another 3 weeks for them to come back out. I have the tech on security cameras --- he must have turned on the gas at the gas tank -- because the generator after clearing the error code started right up. This generator runs a weekly check which had failed during the weeks the gas tank was turned off and had an error code. The tech suggested that this was the reason but the issue here is that neither of the equipment the gas turns on worked --- and I can see him on the security camera - the lid on the gas tank is on and then it's off -- so he must have clearly turned the gas back on because I certainly didn't do it. Now, they are charging me $222.56 for what they say is a service call -- for something they didn't do right in the first place. The tech that "fixed" the leak left the gas tank off! Period. And I never touch those equipments; I don't know how.