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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I had the company repipe our whole house. Contract was signed on 3-13-2024 for $10,437.00.The company had KBR Plumbing as their subcontractor. During the digging of a new mainline,they broke two places on our irrigation line.They repaired them. When I went to turn that zone on,the pop-*** did not work.When I contacted our salesperson,he responded that is a irrigation problem,not a repipe issue.I explained that it was caused by your subcontractor.He said that he would contact his manager. I never heard another word. I then E-mailed the main office in Orlando. No response.Business response
07/11/2024
Hello,
As of June 18, our FSM, *******************, attempted to reach out and follow up. At that time, the status was as follows:
The mainline was not on the ** contract with the customer. I spoke with KBR and they confirmed they completed a mainline on their own and hit the irrigation line. A crew member was sent out there for service and repaired the line. After repairing the lines, he spent two hours flushing the system - removing the sprinkler heads and allowing for debris to pass. According to this crew member, the irrigation system was working flawlessly when he left at that service appointment.Please let us know if you more follow up is needed, or if the issue with the mainline was not resolved to your satisfaction.
Customer response
07/12/2024
Complaint: 21797892
I am rejecting this response because:*********; Sweat never reached to us. After talking to our salesperson,he said that he would talk to *********; and would get back to us. The person who repaired was the KBR installer who did our house repiping. H e was already here. The system was never working flawlessly after he nicked two spots. To this day,only a trickle comes out of that zone. Now I have to hire an irrigation company to fix the problem that there subcontractor caused. Why doesn"t *********; **********; come and see for himself.
Sincerely,
***************************Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Repipe Specialist was hired to complete a total repipe on my home in December, *************************************************************** February 2024 to complete the home repires. While to company was working to lay tiles in the bathroom they found whenere the waterline from the shower was not secured to the framing and stated that the repire was needed to keep the water from leaking inside the wall causing the tiles in both bathrooms to crumble within months.I contacted Repipe and they wanted me to pay $200.00 service call due to the work was completed past their 30 day warranty. I explained the situation and they still refuse to complete the work and they refused to give the contact number and name of the inspector who approved the piping for the workCustomer response
04/23/2024
Thank you For your assistance the business has corrected the issues and it has been resolvedInitial Complaint
11/01/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased an entire house repipe. Not only did an employee go thru my ceiling but they also cut about 10-15 holes more than they said they would do. They left pipe exposed instead of behind the walls. They had multiple delays and trying to get the person to finish the job was a nightmare. Now the pipes they installed are leaking and they claim it is not their responsibility. I would like the repairs to be made correctly. I would like a credit to my account for the additional charges and the inconveniences.Business response
11/04/2021
Business Response /* (1000, 5, 2021/11/04) */ It is true a worker fell through the customer's ceiling. It was an unfortunate accident and we reached an agreement with the customer in April to compensate her for the repairs. Regarding the number of holes that were cut; we certainly make educated guesses that we communicate to each customer. But, each house is different and some require more cuts than others. This customer's home has cinderblock walls that require additional cuts. Which brings me to the exposed pipes. Due to the cinder block walls we were forced to run the pipes exposed rather than in the walls. It is not true that we are not taking responsibility for the leak. The leak is at the main line entry point and may very well be something we are responsible for. It may very well be on her existing main line. The leak needs to be investigated. We have scheduled a tech to investigate the leak tomorrow, 11/5. This is the absolute earliest we can be there. If it is determined the leak is our responsibility the leak will be repaired per our Warranty. Consumer Response /* (3000, 12, 2021/12/13) */ I do not now nor have I ever had cinder block. My house is a wood frame house. I have multiple pictures from the insurance and contractors who later found pre-existing termite damage. Termites do not eat cinder block by the way. Nevertheless this information from the pipe company is of course false. Additionally, the leak was from the same pipe they installed and they have yet to refund the $150. Taking more money after poor work Business Response /* (4000, 14, 2021/12/23) */ We collected a $125.00 deposit from the customer, not $150.00. I've asked our Accounting Dept. to refund it. It may take 5-7 business days to appear on her statement. Complaint Response Date bumped because: Holiday Consumer Response /* (2000, 16, 2022/01/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) the resolution was satisfactory
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.