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ComplaintsforAdama Usa Llc
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Complaint Details
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Initial Complaint
10/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Adama seller presented me the Atermika tiles. It was beautiful and they got me as they told me the tiles does not get hot that burns your feet. So the perfect product for pool decks. I loved it and they send me to their representative from *********************** company to pay the invoice. Mar/2022 it was installed by 3rd party installers following their requirements. The Adama representative came to the install to confirm everything was under their requirements. Tiles installed, and then by end of May i detected the floors were burning the feet during the hot days. Three representatives came here, the sales person, the architect who created the tiles and is also one of the owners and another owner that came from Brazil. I complained about the tiles aspect due some got darker than others lookin dirty and also some had some scratches due to installation manipulation issue. Other than that i complained a lot about the heat. The architect confirmed it was very hot but he would investigate it with his team later. The sales returned and proposed to make some tests : paint one of the tiles with UVA/UVB paint, brought two other tiles to compare and a laser thermometer. He asked me to measure from time to time. The measurements proved the tiles installed was getting too hot in comparison with the painted tile. It was burning the feet after 120F. So they asked how much money do i want. I responded i just want my problem solved. So they later returned and said they are leaving the US Market due to comercial reasons. They asked me if want to take the money back for the tiles (not for the installation) and they will remove the tiles from my home. I denied due the installation cost is not included so i would lost around 10k for the installation. I asked for more money and they denied it. They said for me to sue them on court as they will not pay for installation also. They know there is problem with their product otherwise would not have tried to negotiate.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.