Business ProfileforLake Buena Vista Resort Village and Spa

I bought a condo at this resort with the sole purpose of self-managing it and was sold on the fact that i could do this and have been doing it since august of 2023 with no issues other than the horrible key system they use that keeps deprograming the keys. I have followed all their rules and until a couple of weeks ago they were very helpful with my guests coming to the front desk to get them re-programmed which happens a lot! to the point that now it seems they are doing this on purpose. I was just told by the ***** Services Manager ******************************* that they will no longer help with the keys unless i pay them some ridiculous fees even though they do not step foot in my unit to do anything. I had a guest with children come to stay at my place last night and of course the keys again did not work like they are supposed to, if they did we would not have any issues but because they didn't work, the guest went to the front desk for help reprogramming these horrible keys and he was told no by the person behind the counter (*******) I live in ******** and obviously im not around the corner so i called the front desk and after the guest begged ******* to get on the phone he reluctantly did, I explained the situation that the guest were having issues entering my unit because the keys were not working and to please help them. The answer was "unless we get the ok from ********, we are instructed not to help you!!" (mind you this is now 10:20pm on a Friday night) so now i had the guests with a child turned away and with nowhere to go. I paid $778 out of my own pocket to get them into another resort and did not have to go down like this. This was absolutely done on purpose! Ms ******** has done everything possible to make it hard for me to do what i was doing before she started playing these horrible games to push me to join their program that she knew from day one i was not going to. I was also told by a young man at the front desk that the keys are deprograming on purpose!!!