Customer ReviewsforMiller's Ale House, Inc.

Myself and my partner were discriminated against and racially profiled at this Miller's Ale House by the greeter when entering. Myself (a black man) and a (black woman) went here to eat lunch and as soon as we walked in, their was no one at the stand but when she arrived a minute later, she just looked at the woman I was with and did not greet at all. Very rude, just staring at my partner. She asked "how many" and "where we would like to be seated"?. We said "in a booth". The hispanic greeter, told us to have a seat and it will be about 5 minutes, she's going to have someone clean off the booth that was free" , next to the bar. She then made no contact with anyone to clean off the booth, as we sat down by the front door. Another Hispanic family (walked in after us), and the female spoke to the greeter and then the greeter took the hispanic family to a booth, while we had to wait for a booth still. After about 10 minutes of waiting, no one had cleaned off the booth by the bar, we were not seated at a different booth, we had to continue to wait. I went to the restroom and I walked to the empty booth by the bar and notice it was clean, the seats were clean, the floor was clean, the table was clean with a few drops of water on the table. The greeter made no contact with any waitress to clean the booth, probably because the waitress assumed the booth was clean, because it was clean. Nothing was wrong with the table and we could have been seated a long time ago. I have been seated at booths for years in Florida and those few specs of water on the table, was no reason to not seat us. It was not even any crumbs or anything. She could have easily sat us there. Long story short, she gave a hispanic couple that came in after us a booth and 2 hispanic men that came in after us the booth that we had been waiting for by the bar. This is clearly racism. This is not bad customer service, this is racism.

It's a great place great food and really clean location the bathrooms aren't so great but what can you expect from a bar

We had a large party with understand. First we were told we could split and sit close. Then no. We were told about an hour to 2 hours. So we waited 81 minutes in we asked for an update. We were told our space was ready they were waiting for the server to return from lunch. No problem but we do have kids that are hungry. 20 minutes later we asked for an update and was told that they would seat us when they were ready. I felt disrespected at that point because I was never disrespectful to the hostess. I left at that point and not sure if I'll ever go back. Please have your hostesses even if frustrated to remain respectful they never know who they are speaking with.