ComplaintsforRed Lobster Hospitality, LLC
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Complaint Details
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Initial Complaint
09/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am receiving unsolicited Red Lobster mailers to an individual that does not live at my address. I am attaching an image of the mailer. I also request that all mailers sent to my address stop.Business response
09/09/2024
This offer is not from Red Lobster. The use of the Red Lobster name or logo does not mean we endorse the offer or are affiliated with the company as we try very hard to maintain our reputation.
**************** was advised to contact the company extending the offer to be removed from their mailing list.Customer response
09/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
09/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Before you enter the store there is a sign that states if your server doesnt ask you for a appetizer get one free this is simply not true as the GENERAL MANAGER **** is cashing out the appetizers to the servers. Essentially forcing the server to pay for the appetizer. This is illegal. She also does not let them know before she cashes out something and just tells them they should have asked the table for an appetizer. This GM needs a serious class on what is legal and illegal for servers ! She needs training on how to talk to people too.Business response
09/09/2024
We appreciate **************** sending us this information. We have reached out to her asking for the restaurant location. We have not yet received her response. Once we do hear back, we will investigate further with our management team and Employee Relations.Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was removed by law enforcement all because I I ask the gentelment at front desk to charge my phone and someone who claims to be the boss told him he can't not charge my phone unless I was a customer so I proceeded to sit down and order of the menu the guy came up to me and ask what I was ordering and I said its not your concern at the moment I already had order he was just trying to bully me around and told his workers to refuse any orders I placed and had the police come and ****** me out and I'm also an employee right outside from the business he embarrassed me in front of everybody I was treated wronglyBusiness response
09/03/2024
We are sorry to hear that our staff was unfriendly to **********************. We have asked our Director of Operations to contact ********************** to address this matter personally.Initial Complaint
08/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
To Whom it May ********* placed an online take-out order with your restaurant on 8/11/2024 at 4:00 pm. I picked up the order and when I got home the Crab legs were missing. My bill, they were checked off on the receipt. Red Lobster Restuarant #**** ******************************************* I should also be compensated for the meal. Please look into this matter.Respectfully,Business response
08/14/2024
We apologize that our guest did not receive everything in her takeout order. A refund request has been submitted for the order. She can expect the funds in her account within 10 business days.Customer response
08/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
08/10/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a soup and salad combo on Thursday August 1st at around 1:00 pm. I ended up with food poisoning and was under the care of a doctor from it. I had to report to my doctor twice because of the severity of it. I tried to report it to the establishment but I keep getting the run around.Customer response
08/10/2024
I contacted the establishment again today and I spoke with ********* and she asked me what they are supposed to do about it and then hung up in my face. I called multiple times and she proceeded to accuse me of lying because she said she worked there for over 25 years and never heard of someone getting sick. The manager refused to take my call. I have a diagnosis of food poisoning for which I provided but no one at that establishment is trying to help. If this issue is not resolved I will contact a lawyer.Business response
08/14/2024
We are sorry to hear of ****************** experience. We have submitted an insurance claim for our guest. She can expect an agent to reach out to her for next steps in claim processing.Initial Complaint
08/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
8/8/24 Please see the attached red lobster promotion offer that I saw when I originally signed up for red lobster rewards. The red lobster promo states that new customers that sign up will receive via email a red lobster reward coupon for 12 free red lobster biscuits and 10% of their red lobster bill. Please let me know when Ill receive the red lobster rewards email coupon for the 12 free red lobster biscuits and 10% of their red lobster bill? I've called Red Lobster, ************ and left a few voice mail messages but I haven't received a call back. Thank youBusiness response
08/09/2024
I have reviewed ****************** account and confirmed the 10% discount offer was applied to her reward account on July 24, 2024. Once she completes her profile and downloads the My Red Lobster Rewards app to her mobile device, she will receive a Reward for 12 Cheddar Bay Biscuits within 48 hours.Customer response
08/13/2024
Complaint: 22112588
I am rejecting this response because:
Sincerely,
***************************8/13/24
Hi Red Lobster,
Please see the attached red lobster promotion offer that I saw when I originally signed up for red lobster rewards. The red lobster promo states that new customers that sign up will receive via email a red lobster reward coupon for 12 free red lobster biscuits and 10% of their red lobster bill. Please let me know when Ill receive his email the red lobster rewards coupon for the above. ????
Thanks,
TLBusiness response
08/14/2024
This guest does have the 10% coupon in her account. Once she downloads the My Red Lobster Reward app, she will then be awarded the Cheddar Bay Biscuit offer.
She is welcome to review more details on our website:
*******************************************************************************************Customer response
08/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I can now see my rewards.
Sincerely,
***************************Initial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 04/22/24 at 8pm I placed an order online for food from Red Lobster. I went to the location to pick up my order and waiting outside for curbside pickup. Once I received the order and went home I noticed that half my order was missing. I went back to the location and spoke to the manager *********************** store # **** and returned the order and asked for a refund. He took my receipt and processed the refund. I he gave me a copy of my return receipt and a credit card request form. He informed me that the refund will be processed in 5-7 days. I waited about a month and noticed I never received my refund. I contacted my bank to file a dispute and they informed me that Red Lobster informed them that they do not have to honor refunds for a return. This is extremely dishonest since the most expensive item was missing from my food order.Business response
08/01/2024
We are sorry to hear of the issues with ****************** order. Unfortunately, we are unable to resubmit a refund request as ************** filed a dispute with the financial institution. ************** will need to follow through on the dispute process with the bank.Customer response
08/12/2024
Per my bank Red Lobster never issued the refund. When they attempted to send a request for a refund Red Lobster informed *********** that they do not have to honor a refund. This is untrue since the meals were returned due to missing items in the order. This was an online order for curbside pickup, and I am entitled to a full refund. *********** also stated the reason they could not process my refund is due to the fact that the manger gave me a "request for refund form and not the proper return receipt. I have attached the dispute response form Red Lobster sent to my bank. I have also attached the return form I received from their manager at the location.Customer response
09/10/2024
Per my bank Red Lobster never issued the refund. When they attempted to send a request for a refund Red Lobster informed *********** that they do not have to honor a refund. This is untrue since the meals were returned due to missing items in the order. This was an online order for curbside pickup, and I am entitled to a full refund. *********** also stated the reason they could not process my refund is due to the fact that the manger gave me a "request for refund form and not the proper return receipt. I have attached the dispute response form Red Lobster sent to my bank. I have also attached the return form I received from their manager at the location.Business response
09/11/2024
Since this charge has been disputed his financial institution, the guest will need to follow the dispute process with his bank. In order to settle this matter, we will be sending a gift card as a form of compensation.Initial Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Red Lobster The Villages their air conditioning is broken, it has been for months. It is uncomfortable for the customer and the employees I can not even imagine in the kitchen and other places. It is cruel to have it that hot in a restaurant. Please take this seriously. There have been customers who have passed out before when I have visited.Business response
07/18/2024
We have tried to contact the guest 2 times and we were unable to reach out the guest.Business response
07/23/2024
Our restaurant manager had tried to reach Mr. ****** regarding the air conditioner at our restaurant. We are sorry the equipment issues resulted in a poor experience for our guest. Our facilities team will work with all of our locations to ensure proper care and maintenance is completed for our ac units.Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered food and they significantly overcharged me. They charged me ****** that I should not have paid. I paid with gift cards for about ******. I have been trying since April to get a refund and they have not been helpful at all. They now say it is a DoorDash problem and it is in their hands. This is ridiculous and all I want is a refund.Business response
07/18/2024
We called the guest to request more information regarding the visit. The guest was unavailable we left a Voicemail/Business response
07/23/2024
We have called Ms. ***** regarding the charges for her order. Once Ms. ***** returns our call we will be more than happy to review and assist with the charges on her takeout order.Initial Complaint
07/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Today at 5:26 pm, I placed an order for Red Lobster in *********, ********, via DoorDash. The app indicated that the restaurant was open and ready to take orders, so I proceeded. After some time, the DoorDash driver informed me that the restaurant was closed upon her attempt to collect my order. I verified the operating hours online and, finding that it should still be open, I called the restaurant directly. The manager, *****, confirmed they were indeed closed. I mentioned that the online status should reflect the actual operation to prevent further customer confusion. ***** told me he had notified DoorDash about the closure at 4 pm, suggesting that there was a lapse on ********* part.During the call, where my sister was also present, we asked if there could be some form of compensation for the inconvenience, such as a coupon, but ***** declined and his demeanor was not what one would expect from someone in customer service.A few minutes after our conversation ended, I noticed that Red Lobster's status on DoorDash was updated to 'closed.' This leads me to believe that my order was only canceled and subsequently the restaurant's closure was communicated to DoorDash. This whole situation is quite frustrating and shouldn't have happened.Business response
07/08/2024
Thank you for sharing your comments about Red Lobster. Your feedback is always welcome.
One of the principles of which we are most proud is our managers' commitments to providing our guests with superior dining experiences. It is obvious from your phone call why our manager at the *********, IL location would leave you questioning this commitment. We apologize that our manager did not resolve your concerns. The Director of Operations will personally be addressing your experience in order to renew our managers' focus on our guests.
As a gesture of goodwill and our desire to continue serving you, you'll be receiving a separate email with an e-gift card to use towards a future visit. You can either print it or simply display it on your mobile device.Guest was sent $25.00 gift card for the inconvenience.
Customer response
07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Wolali Dedo
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Contact Information
Customer Complaints Summary
158 total complaints in the last 3 years.
83 complaints closed in the last 12 months.