22 Customer Reviews
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Review from Javita B
1 star08/03/2024
********************** at **************************************, on August 3 I visited ***************************************** on August 3, 2024, for a 4:08 PM curbside pickup. Arriving at 4:10 PM, I called to notify them I was outside, but after waiting 25 minutes, no one came out. Another customer advised me to go inside as they were not bringing orders out.When I called again, ******** rudely told me that I had to come inside despite having my baby in the car. She refused to let me speak to a manager and put me on hold indefinitely. Forced to go inside, I requested a refund and to speak with a manager. ******** shouted about my call across the restaurant, and shift manager ******* did nothing to de-escalate. The store manager, ***************************, processed my refund but didnt inquire about my experience or apologize.This locations service was unprofessional and showed a lack of empathy for customers relying on curbside pickup, such as new mothers and disabled individuals. I urge management to address this issue seriously to prevent others from experiencing such treatment.I wouldve been able to receive corporate contact information. Unfortunately, they rely on employees to be honest and give when requested.Review from Green Y
1 star05/13/2024
We are a landscape business that got hired to do Lanscape jobs for red lobster greenville sc we have never got paid we did 4 months of services they owe us $3400 and they keep saying that payments are processed, but still nothing emails calls text and nothing.Review from Mark F
1 star04/18/2024
On April 11th 2024, I took my wife to Red Lobster for her Birthday. 3 things occurred: 1) We both became sick within an hour after eating there. My stomach hurt and digestive system was not normal for a week. My said her stomach hurt afterwards too.2) We were promised that there wouldnt be an upcharge for the specific side item we ordered since it comes with the meal. That promised was unkept: an upcharge was added to the bill for the side item.3) The soup and food arrived cold. Maybe thats why became sick? Lastly, I took my wife to this location because the Red Lobster closer to use was temporarily shut down.
Red Lobster Hospitality, LLC Response
05/16/2024
We have had no other reported illnesses; nevertheless, we are sorry to hear our guest was not feeling well. We have reached out to our guest about his concerns. As a gesture of goodwill, we have sent a gift card to use towards a future visit with us.Review from Cynthia J
1 star03/05/2024
We are a small business that services several ******** Red Lobster Restaurants for many years now. We have made several attempts to collect payment for services already completed and have been trying for months to get ahold of someone at the corporate office and get no return calls or emails. we have since had to stop going into the stores due to non payment and some of their equipment is now not working at the level it should so the stores are suffering due to lack of corporate responsibility. They don't work for free so why should we. As a result we are in financial difficulties due to their lack of responsibility.Review from GUSTAVO S
1 star03/05/2024
Went to Red Lobster to order take because nobody was picking up phone on 3/4/24 around 4pm. So when I got there I order my food . I had to wait 1 Hour and 15 mins for fettucine ******* and shrimp when I asked male mgr was told be out in few mins 45 mins later asked again and I mentioned people came in half hour after me were getting there food and I got a rude reply. Now on top of that food came with 4 shrimp and I ordered extra rolls never got them I use to love this place but will never step foot in there again or my family who live in winter have almost ************************** 8611.Red Lobster Hospitality, LLC Response
03/12/2024
We are sorry to hear of these issues with his takeout order. We have reached out to **************** and have issued a gift card for a return visit. We look forward to serving **************** in the near future.Review from Sheena Y
1 star01/30/2024
Took my daughter out to eat. Wanted something nice that we haven't had in awhile. There was a hair in my food. Very gross and insanity. Brought it to managers attention. Who offered to replace it with the same dish made by the same person. Uh no thanks. The only offered a dessert that went to waste along with the 100 dollar dinner I stopped eating after losing appetite.Red Lobster Hospitality, LLC Response
02/05/2024
We are very sorry to hear of ****************** concerns. We have sent ************** a gift card as a gesture of goodwill and look forward to serving ************** again. Thank youReview from Michelle D
1 star01/29/2024
We were a party of 14 on 1/2/24. We gave the hostess our name at 2:30. At 3:10 they had given our seats away. Eventually we were seated. While we recognize everyone is short staffed the service was terrible. We did not receive our food together. One of the guest NEVER received her food. Twice the food was dropped on the floor. We did not leave Red Lobster in Parma until 7pm. That's right 7pm. The dining room was full at one point. Everyone had came and went and we were still waiting to be served. The bills were all messed up. I paid my bill as I was ready to leave. I have Multiple Sclerosis and had been sitting so long and uncomfortable. The Manager gave me 2 $10 coupons one which expires on the 1/31. I still don't understand the point of such a coupon as if I was going to immediately return. We were not sitting around just chatting away. We did not receive our food until 6pm. UNACCEPTABLE! If the kitchen is so backed up or the establishment is short staffed then maybe they should let the patrons know so they can decide if they want to stay. If I could give them a minus zero I would.Red Lobster Hospitality, LLC Response
02/05/2024
We here at Red Lobster strive for fantastic food and service for all of our guests whether they dine in or decide to order take-out and enjoy a meal at home. Unfortunately, at times we fall short and it is through follow *** such as yours that help us provide that said service and live to our standard.
Our General Manager has followed up with ************** to address her concerns while her family was dining with us.
Review from Evan B
5 stars12/22/2023
On 21 Dec 2023 around 7pm I dined at the red lobster in Hawaii at **** *** ***** ***** The chef made a mistake and dropped my steak on the floor. My server and someone from management informed me of the issue and immediately took action to fix the issue. These type of things happen to me a lot and in most cases I have to step out of character to have someone fix it. I was so appreciative of how the red lobster handled the situation with professionalism and generosity. They went above and beyond to make sure me and my family were well taken care of. I hope someone from the location I went to sees this message and understand how much I appreciated the service. Continue to treat your customers with respect and your business will continue to flourish. I just want the staff to know how greatful I was for the serviceRed Lobster Hospitality, LLC Response
01/05/2024
Thank you for letting us know of your experience. It is good to hear that our team quickly addressed your concerns so you can enjoy your visit.Review from Lashunda H
1 star11/25/2023
I hate this place! The interior of the establishment is dirty, NASTY with HORRIBLE customer service. ! I called to make a simple order of shrimp. The lady who was taking the order did not speak standard English. In fact, it was hard to understand what she was saying. I asked to speak to someone who could get my order right. She transferred me to someone, and **ter being on hold for 15 minutes, that person said she didn't take to go orders. I asked to speak to a manager. I waited another 20 minutes. When I asked for his name for documentation purposes, he hung up the phone. This behavior is inexcusable. I spent over 30 minutes on a dead end call. The workers are rude, because the manager is ignorant, untrained, and obnoxious. This place is hood **. They should close this location down!Red Lobster Hospitality, LLC Response
01/05/2024
We have reached out to our guest about her experience. We apologized for the poor manners of our team member when she called the restaurant and have sent her a gift card as a gesture of goodwill.Review from Alexaian L
1 star06/13/2023
They weird up here, today 06/13/2023 I had an interview at 4:00 I arrived at 3:50 I told the person at the front counter I was here so she could go tell the manager I was here so. He wouldn’t be waiting on me but whole time I was the one waiting until 4:40 then I decided to just leave because this is unacceptable!!! And unprofessional because my interview was really yesterday 06/12/2023 but I arrived there and they told me the manager wasn’t in which is crazy because why set up a interview for a time and not be there!!!!!!Red Lobster Hospitality, LLC Response
06/14/2023
We value our applicants just as we do our employees; therefore, it is disappointing to learn of our applicant's experience. We apologize for creating a poor impression. These concerns have been shared with our Employee Relations Department
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