ComplaintsforCFL Roofing Inc.

• Initial Complaint

  11/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  the project manager is ****************** The work started on 10/18/23 & now 11/19/23. It has been 30 days and the original scope of work is not completed. We signed the proposal on October 17th for $4944.89 and paid the 50% ($2472.45). This was to repair the stucco on the rear of the house, the facia, the patio roof and part of patio ceiling. The patio ceiling is halfway through, the affected sheet rock was removed on November 2nd and is still open and has not been fixed. it has been 17 days today is November 19th . Additionally, the stucco work and the paint on the back of the house is not totally complete, there are several areas (painting does not match, stucco work has divets and missing areas) which need to be addressed. CFL's crew broke the kitchen drain cover on the rear of the house & left it open without so much as a cover over it and without reporting the incident. I discovered this while doing a walk through on 10/31/23. This has not been fixed.Worked started on Wednesday 10/18 (Partial stucco removed)Then it was delayed by CFL until Sunday 10/22. They were supposed to be there in the morning and they didn't show up until the afternoon (some plywood was removed and replaced)I spoke with ***** on 10/23 about a small portion of additional stucco to be removed and he said the workers would show up and nobody came until Thursday 10/28 and continued through Saturday 10/28 (Tyvec, Metal lathe, stucco, paint)Then they returned on Monday 10/30 Tuesday 10/31 to work on the shingles, fascia, painting The sheet rock guy showed up around 5pm on 10/31 and did not know what to do he was going to patch up the wet wood until I told him it was supposed to be partially replaced. He was not aware of this so he left and said he would be back on Thursday 11/2 On Thursday late afternoon 2 different crews show up to work on the sheet rock and they both had incorrect information. One was here to texture the other to patch and I had to text and call and get it sorted out. So finally one crew left and the other guy removed the portion of the sheet rock. The 2X4 seemed damaged and the guy was not able to communicate and understand so another fellow ********* came back on Friday 11/3 to inspect and ensure it was fine The patio ceiling is still open and needs to be closed up fixed, painted They now send a proposal for $8995 with grossly incorrect measurements. They said an additional 132 SF of stucco was removed and additional 72SF was replaced when the actual measurements 100SF of removal + 52SF of replacement. The total should be closer to $6200.

  

  Business response

  11/20/2023

  This has been resolved with the homeowner and he has agreed to remove his complaint.

  Customer response

  11/21/2023

   
  Complaint: 20893104
  
  I am rejecting this response because:

  The billing adjustment was one part per the original complaint. The others parts are repairing and finishing the job which have not been scheduled or completed yet
  
  Sincerely,
  
  ***** Bayou

  

  Business response

  11/22/2023

  Per our agreement, the work will not be completed until complaint is removed, the work is scheduled to begin Monday. 

  Customer response

  12/06/2023

   
  Complaint: 20893104
  
  I am rejecting this response because: the work has not been completed. It sounds like this company is holding hostage the full completion of the agreed work which includes repairing the drain pipe they broke and damaged and the stucco work. Does the BBB find this appropriate?
  
  Sincerely,
  
  ***** Bayou

  

  Business response

  12/06/2023

  We made an agreement that you would remove your complaint and review before the work is completed. You have not done your part in sticking to the agreement. There is no holding anything hostage, you made an agreement that you are trying to not stick to now. Once you complete your part of the agreement then we can complete our part. We have done everything we can to work with you and get this completed, you are the only one preventing this from being finished and closed. We have it in writing and multiple witnesses for our agreement so please remove the complaint and reviews so we can move forward.  

  Customer response

  12/19/2023

   
  Complaint: 20893104
  
  I am rejecting this response because:

  CFL has not completed the work they started since October. How is this acceptable to delay for over 2 months. What kind of customer service and business practice is this. 
  the issues have been documented in this complaint and the proposal/agreement. 
  

  please fix the stucco job and other issues which have been mentioned. it has major problems

  please repair the drain valve you broke over 2 months ago. 
  

  please honor the work you are supposed to complete as a company. 
  
  Sincerely,
  
  ***** Bayou

  

  Business response

  12/22/2023

  The only item left to fix is the drain cover, which will be done once you comply with our agreement.

  Customer response

  12/26/2023

  Dear BBB

  i have been dealing with this CFL company for over 2 months since October. I have provided a detailed account of their numerous delays and lack of response. 
  The stucco job has to be fixed what they did is not complete. I have also communicated this with them via email. I have not seen this kind of shody work before and on top of that refusal to adhere to the written agreement until the complaint is removed. This in and of itself is extraordinary and not acceptable in my opinion. 

  Customer response

  01/09/2024

   
  Complaint: 20893104
  
  I am rejecting this response because:

  
  CFL has not fixed stucco job. It has divets all across the surface and doesnt match the texture. I have sent emails about this directly to CFL and also stated this in the communication with BBB
  The drain valve has not been repaired.

  the agreement which I have shared with BBB clearly states that this. 
  
  
  Sincerely,
  
  ***** Bayou

  

  Business response

  01/09/2024

  We addressed the Stucco and you met with the project manager and understood the texture would not match 100%. You agreed and even had ******** it after that. The drain valve cover, we are waiting on you for, so please give the office a call. 

  Customer response

  01/19/2024

   
  Complaint: 20893104
  
  I am rejecting this response because: I have sent several emails informing you (CFL)  that the work on the stucco needs to be fixed even after your workers came and patched over the wall. I did not accept the work  
  

  Regarding repairing  the drain valve which you (CFL) broke in October that is in the written agreement  You CFL are obligated to adhere to this  

  The BBB must enforce the written agreement if you as a business are refusing to abide by it  

  
  
  Sincerely,
  
  ***** Bayou

  

  Business response

  01/24/2024

  Once again, please contact our office to discuss, as we will take care of the broken drain cover once all parts of the agreement have be taken care of. You have not even paid your 50% deposit at this point. We have attempted numerous times to get this resolved with you and you are preventing it. 

  Customer response

  01/24/2024

   
  Complaint: 20893104
  
  I am rejecting this response because:
  I contacted your office previously about the broken drain pipe and they asked me for the number of a certified plumber  I provided the name and phone number of a certified plumber. You contacted him and after he explained the work and the quote you decided not to go with him.  I then asked you to get another plumber and quote and have not heard back. I will once again contact your office about this and try to get it resolved  

  Regarding the stucco it still needs to be repaired. There are so many divets and unevenness and the workmanship is bad  I have taken pictures sent it to you and I invite anyone from your company to come to the house and look at it  

  I paid you the 50% on October 17 2023 before you started the work. On November 20 2023 I came to your office and discussed all the left over work and the change in price.  I was ready that day (I still am) to pay the extra 50% for the additional amount due to the total amount increasing. However the office manager in the presence of others said it was not necessary and could be paid at the end. 
  

  The main issues remain the work left on the stucco and the drain pipe you broke. Let us resolve this. I spoke to one of the managers yesterday  Hopefully he will help get the remaining work done  

  
  Sincerely,
  
  ***** Bayou

  

  Business response

  01/31/2024

  We are still waiting on you to be able to resolve this. Please contact our office.

  Customer response

  02/14/2024

  Dear BBB I have written several times that this has not been resolved. The business is continuing to stall and not want to resolve this issue. I wrote before and asked that you not close this complaint. I have left several messages for the business and they are not returning my calls. I have been dealing with this since October which is unacceptable. The business CFL has not honored their contract they signed on November 20 2023 which I have sent to you previously.

   

  Sincerely 

  *****

  Customer response

  02/15/2024

   
  Complaint: 20893104
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 2/14/2024 11:44:50 PM
  

  Dear BBB I have written several times that this has not been resolved. The business is continuing to stall and not want to resolve this issue. I wrote before and asked that you not close this complaint. I have left several messages for the business and they are not returning my calls. I have been dealing with this since October which is unacceptable. The business CFL has not honored their contract they signed on November 20 2023 which I have sent to you previously.

   

  Sincerely 

  *****

  
  
  Sincerely,
  
  ***** Bayou

  

  Business response

  02/15/2024

  We have returned homeowner calls and homeowner does not answer. We left a voicemail explaining everything so we can resolve the drain pipe cover. Homeowner is stalling this.

  Customer response

  02/18/2024

   
  Complaint: 20893104
  
  I am rejecting this response because:

  i called back left a message at the office twice. Once with **** the other was a voice mail. I also called ***** one of the managers I spoke with at the office previously and left him a message. Then I also texted him. 
  I have been trying to solve this since October 30 even providing Cfl with a certified plumber. 

  Cfl not responding to me. Why is it taking this long? They should have fixed it right away after I told them and sent them the information. This is extremely frustrating to have a broken drain pipe covered with plastic for over 3 months 

  the stucco remains to be fixed also. The numerous divets and unevenness must be addressed. I explained and sent pictures  

  
  Sincerely,
  
  ***** Bayou

  

  Business response

  02/21/2024

  Left you another voicemail today. Please return my call so we can get this resolved. 

  Customer response

  03/01/2024

   
  Complaint: 20893104
  
  I am rejecting this response because:
  Waiting for the stucco to be repaired. 
  

  kitchen drain pipe has been fixed. 
  
  Sincerely,
  
  ***** Bayou

  

  Business response

  03/13/2024

  We will be out there to take a look at the stucco before the end of the week as we let you know. We will look to see if there is anything additional we can do on the texture, however you were advised from the start that it would not match exact. 

  Customer response

  03/21/2024

   
  Complaint: 20893104
  
  I am rejecting this response because:

  CFL has not resolved this issue. I am waiting for them to send the stucco company to do the repairs.  
  
  Sincerely,
  
  ****************

  

  Business response

  03/25/2024

  As discussed, we're awaiting scheduling date for Stucco - should be scheduled this week.

  Customer response

  04/03/2024

   
  Complaint: 20893104
  
  I am rejecting this response because:

  the stucco repair has not yet been scheduled Im waiting to hear. 
  
  Sincerely,
  
  ****************

  

  Business response

  04/08/2024

  Stucco repair has been started, it must cure for around 1 week before we can go back to paint and have it finished.

  Customer response

  04/13/2024

   
  Complaint: 20893104
  
  I am rejecting this response because:

  the stucco repair started last week. I am now waiting for the painting since the stucco needs about a week to cure. 
  
  Sincerely,
  
  ***** Bayou

  

  Business response

  04/23/2024

  As discussed, we are waiting for the painter you selected to complete the job. He should have it completed by Wednesday next week. 

• Initial Complaint

  10/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They installed the wrong color shingles on my house and now they're refusing to correct their problem. I am going to attach a picture so you can see how off the coloring is on the shingles. They are telling me that the dark roof has faded which is why the light color shingles they installed don't match. The roof was dark the shingles should be dark too.

  

  Business response

  01/10/2023

  Business Response /* (1000, 5, 2022/10/28) */ The same brand and same color shingle that was originally installed on the roof was used to complete the repair. When completing repairs there is always a possibility and it is highly likely for the new material being installed to not match what is currently on the roof even when using the same brand and same color, due to age difference or different batches & lots. This is always disclosed to the homeowner upfront before the repair is completed. Consumer Response /* (3000, 7, 2022/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) If what they said is true the color shingle used for the repair would be darker than the color of the roof since the roof would have faded more than the shingles they installed. Since the shingles they installed are so bright it only makes sense that they used the wrong color shingle. Please replace with the proper shingle that matched the sample. Business Response /* (4000, 9, 2022/11/07) */ The correct shingle color was used. There are multiple reasons that shingles can discolor or darken over time. The President of the company would be happy to schedule a time to meet with the homeowner to discuss the issue. Consumer Response /* (4200, 11, 2022/11/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already been in touch with Dana D***** from your company and she agreed that you used the wrong color shingles and even sent me an email saying you would correct the problem. Yet, in a follow up conversation she was told by the office manager that they wouldn't honor the work. Please come out and fix the work that Mrs. D***** already said you would do back on October 6th. Business Response /* (4000, 14, 2022/11/18) */ That message from Dana was not in reference to the shingle color. That message was due to the phone discussion where homeowner stated it was leaking from the previously repaired area which would have been covered by warranty but once Dana spoke to the office about the repair technicians findings, which were that it was a new area for repair a few feet away from the previous repair, she had another phone discussion with the homeowner about this. Once more, the President of the company would be happy to schedule a time to meet with the homeowner to discuss the issue. Consumer Response /* (3000, 21, 2022/11/29) */ It has been over a week I called their office to have their owner or a representative come out to talk to me and no one has called me back or come. Business Response /* (4000, 24, 2022/12/09) */ We have spoken with the customer and came to an agreement. Consumer Response /* (4200, 26, 2022/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Crossing my fingers that they honor it, they have not put me on the schedule or actually agreed to anything. I will update this once they fix their mistake or at least put in writing that they will. Business Response /* (4000, 28, 2022/12/13) */ This has been resolved. Changing shingles Thursday. Consumer Response /* (2000, 31, 2022/12/14) */ They have agreed to fix the shingles so they match the roof. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩