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ComplaintsforNational Registry Of Food Safety Professionals
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Complaint Details
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Initial Complaint
07/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On June 10th during my test at 6:20 am the Proctor assisting me with my test specifically told me during the test instructions that I had one retest in case I did not pass my test. This is a recorded test and should be on file with the company. I was feeling ill that day and took a 2 hour test in 30 mins hoping to pass since the proctor had assured me I had one retest available. He definitely influenced my test taking strategy by letting me know I had one retest I would have rescheduled the test if I wouldnt have been told this since I woke up feeling ill that morning. After scoring a 73 out of a 75 passing score the company basically let me know that I had to pay for a retest and was not allowed a courtesy retest as I was informed by the proctor on camera. They should have a recording of it. I feel like I was scammed because of that and they want me to pay another $80 for retest. I wonder how many people this happens to and they don't say anything and basically get scammed into paying for a second test. I did reach out to customer service to have them review my claim but instead they offered me a "Rescore Request" instead of a retest. I received a letter a week later stating they would not change my score and nothing was stated about a retest. would like to get some help with them reviewing that he did state that return my money as I will be testing with another company here shortly. Once again this should be a recordedBusiness response
09/20/2022
Business Response /* (1000, 18, 2022/08/16) */ We at the National Registry of Food Safety Professionals value and appreciate our customers. We sincerely apologize for the misunderstanding regarding the completion of our examination through ProctorU and our policies and procedures for retakes of failed exams. We are happy to report that we have provided the examinee a one time retake of our examination through ProctorU. We sincerely hope that the examinee will accept our apology and wish them well on the retake of their examination. Consumer Response /* (2000, 25, 2022/09/07) */ Company has reached out and provided credit for the s attempt and has made the situation right. Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.