Customer ReviewsforU.S. Aluminum Services Corporation
15 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from TS M
5 stars02/03/2024
Very professional. The installers ***** and ****** did an excellent job.U.S. Aluminum Services Corporation Response
02/05/2024
Thank you for trusting us with your project and for taking the time to share in a review. Please let us know if we can be of help in the future. Have a great day!Review from Somwatti D
5 stars01/02/2024
JP. Penia and Jesus. Very good workers and good job I recommend the company workers My house DeeyalU.S. Aluminum Services Corporation Response
02/05/2024
Thank you for taking the time to leave a review about your project. We appreciate your business and the kind words. We will share them with your project team. Have a great day.Review from Scott L
5 stars11/20/2023
EXCEPTIONAL from start to finish New lani and patio were done as promisedU.S. Aluminum Services Corporation Response
11/27/2023
Scott - Thank you so much for taking the time to leave a review and for trusting us with your project. We hope you enjoy your new lanai and patio for years to come. If we can ever be of service in the future, please let us know. Have a great day.Review from Robert G
5 stars09/01/2023
Everything from estimate to final inspection went smooth. Very satisfied.U.S. Aluminum Services Corporation Response
09/07/2023
Robert - Thank you so much for submitting a BBB review. We appreciate your business and are happy to hear you're satisfied with your project. If we can be of help in the future, please let us know. Have a great day!Review from Daniel B
5 stars08/31/2023
We chose US Aluminum based on their responses to customers on BBB. Very positive experience overall. From the design to the finished enclosure, good quality work, good communication from everyone involved. Everyone showed up when they said. Very responsive to my questions.U.S. Aluminum Services Corporation Response
09/07/2023
Daniel - Thank you so much for submitting a BBB review. We appreciate the detail you provided about your project. As you've experienced, it helps future customers make their own decisions. Thank you for your business and please let us know if we can be of help in the future. Have a great day!Review from Robert H
5 stars08/21/2023
I am not one to write reviews but due to the outstanding work that was completed by JP and Pernia employees of US Aluminum. I had a screened patio structure Installed and I found these two gentlemen very professional, knowledgeable of their trade and hard working. They were very polite and took the time to answer any questions that I had. Even though it was a work area they were organized and kept everything cleaned. I truly enjoyed having these two trustworthy individuals on my property and give them both A+ or 5 stares which ever is higher.Review from Terrance W
5 stars08/15/2023
Did a excellent job on adding to my screened in Lani. Jesus and his partner worked all day without a break and made sure everything was just right. I was surprised when US Aluminum told me it would be several months until they could do the job, but it was worth the wait. They gave me a copy of all the permits, warranties and required plans. They also came up with the most fair price after I had 8 other competitors quotes. I highly recommend US Aluminum!U.S. Aluminum Services Corporation Response
08/22/2023
Terrace - Thank you so much for taking the time to share your experience. We're thrilled to hear you are happy with the end result! We will share your feedback with the team. Please keep us in mind if future projects arise. Take care and have a great day!Review from Lisa H
5 stars08/05/2023
Jose, Jesus and William put up my new screened enclosure and they were awesome! They had to work in some of the hottest weather we’ve had this year and they just did a fantastic job! I would highly recommend US-Aluminum to my friends and neighbors. Even the customer representative, Bobby *********, who 1st spoke with me about his company doing this job was very polite and never “pushy” or arrogant. US-Aluminum, thank for a job well done!U.S. Aluminum Services Corporation Response
08/14/2023
Lisa - Thank you for the recommendation and for providing a description of your experience. We will share your feedback with the team! Please keep us in mind for future projects. Have a great day.Review from Greg C
5 stars05/08/2023
Outstanding. Quote process was thorough and complete with no surprises. Project manager Jason was excellent and available. Construction JP and William were professional and thorough. Highly recommendU.S. Aluminum Services Corporation Response
05/19/2023
Great - First of all, thank you for choosing US Aluminum for your project. We appreciate your business. Secondly, we appreciate you taking the time to leave a review about your experience with our team. We will share this with them! If we can be of help in the future, please let us know. Have a great day!Review from Lawrence H.
2 stars02/20/2023
my name is Lawrence H. I am a US Aluminum customer. The project began around 2019. Since then, I've had an ongoing drainage issue inside my screened in Lanai. My foundation to include footers was constructed for ********** ******. The pitch of the surface is to allow water to drain away from and off the surface. Due to the enclosure the water collects and is trapped within the contained area. What was missed was US Aluminum did not include a paver drainage system which would allow the water to escape freely and as a result for the past three years I have to constantly clean up the ongoing problem of mold and mildew. Note that during my warrantee period I did contact US Aluminum relative to this problem and all what was done was the placement of shims at the bottom of the aluminum supports which did absolutely nothing. I've contacted US Aluminum this February 2023 about my ongoing problem and stated that the proper solution was to install a paver drainage system. I was told (and I'll withhold the project manager's name for now) that he did not know why it was overlooked. This is the same manager who initially had my account to begin with. He claims he has the solution by installing a Hydro-vent system. He claims the material is on order. Not very happy with this Hugh oversite that could have been avoided if someone was watching the store. I've had several independent contractors look at my problem and all concluded that a paver drainage system should have been installed during construction. all I can say is that I hope US Aluminum can correct the problem permanently. Standing by for the outcome.U.S. Aluminum Services Corporation Response
02/20/2023
Hello Mr. *******, we apologize for any inconvenience this may have caused. We'll continue working really hard to find the best solution to this problem. Feel free to contact us directly with any other concerns as we will be more than happy to continue assisting you over the phone and provide you with all the details pertaining to your request. This message will be forwarded to our Customer Service team to further assist you. Regards, The US Aluminum Team.
Customer Review Rating
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